# Support **URL:** https://community.metamask.io/c/support/5.md?page=1 [Latest](https://community.metamask.io/latest.md) · [Categories](https://community.metamask.io/categories.md) · [Tags](https://community.metamask.io/tags.md) **Page:** 2 --- ## [Card not loading on app, but shows correctly on web](https://community.metamask.io/t/card-not-loading-on-app-but-shows-correctly-on-web/31680)
**Author:** [@flyboy320](https://community.metamask.io/u/flyboy320)\ **Replies:** 10\ **Last updated:** [August 6, 2026, 4:12pm UTC](https://community.metamask.io/t/card-not-loading-on-app-but-shows-correctly-on-web/31680 "2026-08-06T16:12:00Z")
My card is not loading on the app, it’s just a blank page. When I use the web portal cardDOTmetamaskDOTio it shows correctly. I have updated the app, restarted the phone (iphone running latest ios). Any suggestions? --- ## [Card stuck on being created for 2 days](https://community.metamask.io/t/card-stuck-on-being-created-for-2-days/31673)
**Author:** [@flyboy320](https://community.metamask.io/u/flyboy320)\ **Replies:** 3\ **Last updated:** [August 5, 2026, 1:09pm UTC](https://community.metamask.io/t/card-stuck-on-being-created-for-2-days/31673 "2026-08-05T13:09:29Z")
So I am trying to get the credit card, but it has been stuck on “card being created” for 2 days. I did all the ID verification, I emailed metamask@cl-cards.com and they say ID verification is taking longer than usual, bu… --- ## [False positive: flagged as malicious](https://community.metamask.io/t/false-positive-flagged-as-malicious/31647)
**Author:** [@abogsayawa](https://community.metamask.io/u/abogsayawa)\ **Replies:** 2\ **Last updated:** [July 29, 2026, 6:20pm UTC](https://community.metamask.io/t/false-positive-flagged-as-malicious/31647 "2026-07-29T18:20:37Z")
Hello MetaMask Security / Phishing team, I am the operator of a legitimate OTC NFT trading web application and am writing to request review of a false-positive malicious site warning on MetaMask when connecting a wallet… --- ## [Why can’t I see my tokens in MetaMask?](https://community.metamask.io/t/why-can-t-i-see-my-tokens-in-metamask/31734)
**Author:** [@theweb3dave](https://community.metamask.io/u/theweb3dave)\ **Replies:** 0\ **Last updated:** [August 28, 2026, 9:40am UTC](https://community.metamask.io/t/why-can-t-i-see-my-tokens-in-metamask/31734 "2026-08-28T09:40:53Z")
Ever checked your MetaMask wallet and thought, “Wait… where did my tokens go?” Before you panic, a few things could be making your tokens invisible. If your tokens are actually confirmed to be present in your wallet on … --- ## [MetaMask extension cannot start - Cannot read properties of undefined (reading 'addListener')](https://community.metamask.io/t/metamask-extension-cannot-start-cannot-read-properties-of-undefined-reading-addlistener/31645)
**Author:** [@blockchaintest](https://community.metamask.io/u/blockchaintest)\ **Replies:** 6\ **Last updated:** [July 28, 2026, 4:55am UTC](https://community.metamask.io/t/metamask-extension-cannot-start-cannot-read-properties-of-undefined-reading-addlistener/31645 "2026-07-28T04:55:26Z")
MetaMask extension cannot start suddenly. When opening the extension, it shows: “MetaMask encountered a problem while starting. Cannot read properties of undefined (reading ‘addListener’)” I checked the Service Worker… --- ## [Unable to Save TRON Address as a Contact in MetaMask Mobile (iOS)](https://community.metamask.io/t/unable-to-save-tron-address-as-a-contact-in-metamask-mobile-ios/31643)
**Author:** [@Davidchou](https://community.metamask.io/u/Davidchou)\ **Replies:** 2\ **Last updated:** [July 27, 2026, 9:50am UTC](https://community.metamask.io/t/unable-to-save-tron-address-as-a-contact-in-metamask-mobile-ios/31643 "2026-07-27T09:50:13Z")
Dear MetaMask Support Team, I am using MetaMask Mobile OTA v8.2.1 (6019) on iOS. I manually added the TRON network using the following parameters: The network was added successfully and appears in my network list. … --- ## [Why is my MetaMask transaction pending for so long? (A Quick Troubleshooting Guide)](https://community.metamask.io/t/why-is-my-metamask-transaction-pending-for-so-long-a-quick-troubleshooting-guide/31711)
**Author:** [@theweb3dave](https://community.metamask.io/u/theweb3dave)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 1:58pm UTC](https://community.metamask.io/t/why-is-my-metamask-transaction-pending-for-so-long-a-quick-troubleshooting-guide/31711 "2026-08-21T13:58:30Z")
So, you sent a transaction, and MetaMask says “Pending.” 30 minutes later, it’s still pending. It can be frustrating, and I can definitely relate because I’ve been there too. A pending transaction generally means it is … --- ## [How do you know if a MetaMask transaction is safe before signing?](https://community.metamask.io/t/how-do-you-know-if-a-metamask-transaction-is-safe-before-signing/31693)
**Author:** [@theweb3dave](https://community.metamask.io/u/theweb3dave)\ **Replies:** 3\ **Last updated:** [August 11, 2026, 9:03pm UTC](https://community.metamask.io/t/how-do-you-know-if-a-metamask-transaction-is-safe-before-signing/31693 "2026-08-11T21:03:20Z")
The truth is, you can’t be 100% sure, but you can significantly reduce your risk by taking a few extra steps to understand what you are signing. Here are a few key things I always check before approving any transaction: … --- ## [Best practices before connecting MetaMask to third-party dApps?](https://community.metamask.io/t/best-practices-before-connecting-metamask-to-third-party-dapps/31592)
**Author:** [@rillex](https://community.metamask.io/u/rillex)\ **Replies:** 2\ **Last updated:** [July 9, 2026, 6:20am UTC](https://community.metamask.io/t/best-practices-before-connecting-metamask-to-third-party-dapps/31592 "2026-07-09T06:20:41Z")
Hi MetaMask Community, I’m trying to understand safer wallet practices before connecting MetaMask to any third-party dApp or online platform. I am not here to promote any website. I only want to learn the correct safet… --- ## [Approvals failing only on one 0x](https://community.metamask.io/t/approvals-failing-only-on-one-0x/31588)
**Author:** [@Colour](https://community.metamask.io/u/Colour)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 5:07am UTC](https://community.metamask.io/t/approvals-failing-only-on-one-0x/31588 "2026-07-07T05:07:38Z")
I’m having issues with only one of my wallets on mobile. Cant perform any actions on OS or anywhere. This is the error message that comes up on Revoke . Cash when trying to remove WETH approval Any idea what it means? M… --- ## [Navigation on my account](https://community.metamask.io/t/navigation-sur-mon-compte/31586)
**Author:** [@kiki3332](https://community.metamask.io/u/kiki3332)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 2:11am UTC](https://community.metamask.io/t/navigation-sur-mon-compte/31586 "2026-07-07T02:11:39Z")
I exchanged my Ethereum USDC for ia, I don't know how to track the progress --- ## [How to find the MetaMask vault on Firefox when MetaMask has trouble starting](https://community.metamask.io/t/how-to-find-the-metamask-vault-on-firefox-when-metamask-has-trouble-starting/31679)
**Author:** [@Luigi](https://community.metamask.io/u/Luigi)\ **Replies:** 0\ **Last updated:** [August 5, 2026, 9:14pm UTC](https://community.metamask.io/t/how-to-find-the-metamask-vault-on-firefox-when-metamask-has-trouble-starting/31679 "2026-08-05T21:14:01Z")
Sometimes it can happen that the MetaMask wallet in the Firefox browser shows an error: MetaMask had trouble starting :face\_with\_peeking\_eye: :backhand\_index\_pointing\_down: Sometimes it’s enough to press the … --- ## [ISCAM WARNING: lost $3 million because of “SamFwToolSetup\_v5.4.zip.”](https://community.metamask.io/t/iscam-warning-lost-3-million-because-of-samfwtoolsetup-v5-4-zip/31565)
**Author:** [@samfwscam](https://community.metamask.io/u/samfwscam)\ **Replies:** 1\ **Last updated:** [July 3, 2026, 1:26am UTC](https://community.metamask.io/t/iscam-warning-lost-3-million-because-of-samfwtoolsetup-v5-4-zip/31565 "2026-07-03T01:26:51Z")
I’m issuing a public warning: do not install the scam software called “SamFw FRP Tool,” which advertises “Remove FRP with one click” and “Change CSC with one click.” It may work, but it also contains hidden malware. The… --- ## [Small amounts change to mUSD](https://community.metamask.io/t/small-amounts-change-to-musd/31551)
**Author:** [@Admiral](https://community.metamask.io/u/Admiral)\ **Replies:** 1\ **Last updated:** [July 2, 2026, 11:33pm UTC](https://community.metamask.io/t/small-amounts-change-to-musd/31551 "2026-07-02T23:33:18Z")
Description: small amounts convertor Purpose: to allow users exchange and convert their small crypto amounts into mUSD --- ## [My swap transaction is stuck, how can I get it back?](https://community.metamask.io/t/my-swap-transaction-is-stuck-how-can-i-get-it-back/31528)
**Author:** [@Phuc](https://community.metamask.io/u/Phuc)\ **Replies:** 3\ **Last updated:** [June 17, 2026, 4:56am UTC](https://community.metamask.io/t/my-swap-transaction-is-stuck-how-can-i-get-it-back/31528 "2026-06-17T04:56:51Z")
Description: My swap transaction is stuck, how can I get it back? I exchanged USDT from BSC to USDT Polygon, but after many hours it still hasn’t arrived and is blocked. How can I get my money back? Purpose: help me get… --- ## [I would like to submit a suggestion for development](https://community.metamask.io/t/i-would-like-to-submit-a-suggestion-for-development/31527)
**Author:** [@Morteza1382](https://community.metamask.io/u/Morteza1382)\ **Replies:** 2\ **Last updated:** [June 17, 2026, 10:53pm UTC](https://community.metamask.io/t/i-would-like-to-submit-a-suggestion-for-development/31527 "2026-06-17T22:53:53Z")
Hello MetaMask Team, I am a long-time crypto user and I truly appreciate MetaMask and everything your team has built for the Web3 ecosystem. However, as the crypto space continues to evolve, users are increasingly forc… --- ## [Metamask Firefox Extension:: enable only on specified websites to prevent broken websites](https://community.metamask.io/t/metamask-firefox-extension-enable-only-on-specified-websites-to-prevent-broken-websites/31520)
**Author:** [@redfish](https://community.metamask.io/u/redfish)\ **Replies:** 2\ **Last updated:** [June 15, 2026, 2:13pm UTC](https://community.metamask.io/t/metamask-firefox-extension-enable-only-on-specified-websites-to-prevent-broken-websites/31520 "2026-06-15T14:13:27Z")
Description: Ability to enable MetaMask Firefox Extension only on specified websites. Currently, the extension is injecting its script to all pages, unconditionally, which breaks some websites (and also wastes resources)… --- ## [Background connection unresponsive](https://community.metamask.io/t/background-connection-unresponsive/31517)
**Author:** [@draftman](https://community.metamask.io/u/draftman)\ **Replies:** 4\ **Last updated:** [June 14, 2026, 7:55pm UTC](https://community.metamask.io/t/background-connection-unresponsive/31517 "2026-06-14T19:55:40Z")
\*\*Description:\*\*I am currently facing a “Background connection unresponsive” error on my MetaMask wallet extension. Here are my system details: Platform/Browser: Google Chrome on Windows (Intel i5-9300H CPU) When … --- ## [Sent bnb from robinhood to my metamask and not seeing it](https://community.metamask.io/t/sent-bnb-from-robinhood-to-my-metamask-and-not-seeing-it/31511)
**Author:** [@Smokedoutlouie](https://community.metamask.io/u/Smokedoutlouie)\ **Replies:** 2\ **Last updated:** [June 11, 2026, 8:38pm UTC](https://community.metamask.io/t/sent-bnb-from-robinhood-to-my-metamask-and-not-seeing-it/31511 "2026-06-11T20:38:46Z")
not my first rodeo even got notification it arrived but no showing on BSc scan with tx hash successful or anywhere in my wallet please someone with knowledge message me on discord or telegram --- ## [Regaining using biometrics](https://community.metamask.io/t/regaining-using-biometrics/31506)
**Author:** [@Jsavilla](https://community.metamask.io/u/Jsavilla)\ **Replies:** 4\ **Last updated:** [June 12, 2026, 4:25pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506 "2026-06-12T16:25:59Z")
Article Title: Regain the ability to use biometrics after reinstall Article Link: biometrics data --- ## [Process question: external custom network icon PRs for MetaMask Extension and Mobile](https://community.metamask.io/t/process-question-external-custom-network-icon-prs-for-metamask-extension-and-mobile/31500)
**Author:** [@hong](https://community.metamask.io/u/hong)\ **Replies:** 7\ **Last updated:** [June 23, 2026, 1:10am UTC](https://community.metamask.io/t/process-question-external-custom-network-icon-prs-for-metamask-extension-and-mobile/31500 "2026-06-23T01:10:08Z")
Description: I would like to ask about the correct process for external custom network icon contributions. I opened two small PRs for KONET custom network icon support: MetaMask Extension PR #41640 MetaMask Mobile PR… --- ## [Problem on BTC to ETH bridge on metamask swap](https://community.metamask.io/t/problem-on-btc-to-eth-bridge-on-metamask-swap/31492)
**Author:** [@yashar](https://community.metamask.io/u/yashar)\ **Replies:** 3\ **Last updated:** [June 3, 2026, 10:42am UTC](https://community.metamask.io/t/problem-on-btc-to-eth-bridge-on-metamask-swap/31492 "2026-06-03T10:42:02Z")
\*\*Greetings community, I had a bridge from BTC to ETHEREUM using MetaMask swap services, and after 6 block confirmations, the ETH has not arrived to my ethereum address, and the rest of the BTC has not returned back to … --- ## [Token import fails silently on custom networks when address matches a mainnet token](https://community.metamask.io/t/token-import-fails-silently-on-custom-networks-when-address-matches-a-mainnet-token/31461)
**Author:** [@Dzu](https://community.metamask.io/u/Dzu)\ **Replies:** 4\ **Last updated:** [May 26, 2026, 6:28am UTC](https://community.metamask.io/t/token-import-fails-silently-on-custom-networks-when-address-matches-a-mainnet-token/31461 "2026-05-26T06:28:15Z")
Hi MetaMask team, We ran into an issue when using MetaMask connected to a custom network (specifically a Tenderly VNet, which is a fork of Ethereum mainnet). When trying to import an ERC-20 token by contract address on… --- ## [I need help with my missing funds](https://community.metamask.io/t/i-need-help-with-my-missing-funds/31469)
**Author:** [@trac3r1](https://community.metamask.io/u/trac3r1)\ **Replies:** 1\ **Last updated:** [May 20, 2026, 8:14pm UTC](https://community.metamask.io/t/i-need-help-with-my-missing-funds/31469 "2026-05-20T20:14:54Z")
It’s been 20 days since I have been waiting and the support at the MetaMask card just keep telling me they are investigating my missing funds; I am frustrated and very annoyed. Can someone in the MetaMask team send an in… --- ## [Transaction error](https://community.metamask.io/t/transaction-error/31467)
**Author:** [@Grant](https://community.metamask.io/u/Grant)\ **Replies:** 2\ **Last updated:** [May 20, 2026, 2:01pm UTC](https://community.metamask.io/t/transaction-error/31467 "2026-05-20T14:01:47Z")
I am trying to send and receive tokens but I am getting an error: “Failed transaction. Pool not yet in Berlin”. What does this mean. "(couldn’t put this in the correct category as the link is not working). --- ## [Cannot set up a wallet on Android because the screen doesn't show](https://community.metamask.io/t/cannot-set-up-a-wallet-on-android-because-the-screen-doesnt-show/31446)
**Author:** [@MarkDavis1427](https://community.metamask.io/u/MarkDavis1427)\ **Replies:** 2\ **Last updated:** [May 7, 2026, 11:58pm UTC](https://community.metamask.io/t/cannot-set-up-a-wallet-on-android-because-the-screen-doesnt-show/31446 "2026-05-07T23:58:35Z")
I am hitting a brick wallet very early in the process of setting up a MetaMask wallet on an Android phone. If I select “create a new wallet” and “continue with google”, then it asks me to create a password. I can type… --- ## [MetaMask Support Delays and Unresolved Ticket — Any Effective Escalation Methods?](https://community.metamask.io/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435)
**Author:** [@tomarvinay1995](https://community.metamask.io/u/tomarvinay1995)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 12:31pm UTC](https://community.metamask.io/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435 "2026-05-04T12:31:27Z")
I’m seeking guidance on handling ongoing delays with MetaMask customer support no \[edited\]. I recently submitted a ticket regarding a transaction issue and potential account security concern, but I have not received a me… --- ## [Number of fees and taxes](https://community.metamask.io/t/number-of-fees-and-taxes/31430)
**Author:** [@David3](https://community.metamask.io/u/David3)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 10:43am UTC](https://community.metamask.io/t/number-of-fees-and-taxes/31430 "2026-05-04T10:43:18Z")
Article Title: Fees / taxes Article Link: Translation Language: Translation Submission: --- ## [Add new network to MetaMask list](https://community.metamask.io/t/agregar-nueva-red-a-lista-metamask/31420)
**Author:** [@Ricardo\_Catari](https://community.metamask.io/u/Ricardo_Catari)\ **Replies:** 1\ **Last updated:** [May 2, 2026, 7:48pm UTC](https://community.metamask.io/t/agregar-nueva-red-a-lista-metamask/31420 "2026-05-02T19:48:37Z")
Description: Request to add new network to MetaMask's main network list Purpose: I have created a blockchain network and currently cannot use it in the mobile application, which is why I am requesting to have the network listed in the main… --- ## [I need help, thank you](https://community.metamask.io/t/jai-besoin-daide-merci/31416)
**Author:** [@Poquito](https://community.metamask.io/u/Poquito)\ **Replies:** 2\ **Last updated:** [May 2, 2026, 12:19am UTC](https://community.metamask.io/t/jai-besoin-daide-merci/31416 "2026-05-02T00:19:21Z")
Hello I'm new here among you. I have a small concern regarding a deposit that I have not received since 03/31/2026 at 3:36 p.m. If someone could help me manage this situation, it would make me ple… [Previous page](https://community.metamask.io/c/support/5.md) [Next page](https://community.metamask.io/c/support/5.md?page=2)