# Support **URL:** https://community.metamask.io/c/support/5.md?page=2 [Latest](https://community.metamask.io/latest.md) · [Categories](https://community.metamask.io/categories.md) · [Tags](https://community.metamask.io/tags.md) **Page:** 3 --- ## [MetaMask Support Delays and Unresolved Ticket — Any Effective Escalation Methods?](https://community.metamask.io/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435)
**Author:** [@tomarvinay1995](https://community.metamask.io/u/tomarvinay1995)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 12:31pm UTC](https://community.metamask.io/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435 "2026-05-04T12:31:27Z")
I’m seeking guidance on handling ongoing delays with MetaMask customer support no \[edited\]. I recently submitted a ticket regarding a transaction issue and potential account security concern, but I have not received a me… --- ## [Number of fees and taxes](https://community.metamask.io/t/number-of-fees-and-taxes/31430)
**Author:** [@David3](https://community.metamask.io/u/David3)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 10:43am UTC](https://community.metamask.io/t/number-of-fees-and-taxes/31430 "2026-05-04T10:43:18Z")
Article Title: Fees / taxes Article Link: Translation Language: Translation Submission: --- ## [Add new network to MetaMask list](https://community.metamask.io/t/agregar-nueva-red-a-lista-metamask/31420)
**Author:** [@Ricardo\_Catari](https://community.metamask.io/u/Ricardo_Catari)\ **Replies:** 1\ **Last updated:** [May 2, 2026, 7:48pm UTC](https://community.metamask.io/t/agregar-nueva-red-a-lista-metamask/31420 "2026-05-02T19:48:37Z")
Description: Request to add new network to MetaMask's main network list Purpose: I have created a blockchain network and currently cannot use it in the mobile application, which is why I am requesting to have the network listed in the main… --- ## [I need help, thank you](https://community.metamask.io/t/jai-besoin-daide-merci/31416)
**Author:** [@Poquito](https://community.metamask.io/u/Poquito)\ **Replies:** 2\ **Last updated:** [May 2, 2026, 12:19am UTC](https://community.metamask.io/t/jai-besoin-daide-merci/31416 "2026-05-02T00:19:21Z")
Hello I'm new here among you. I have a small concern regarding a deposit that I have not received since 03/31/2026 at 3:36 p.m. If someone could help me manage this situation, it would make me ple… --- ## [Transaction not received](https://community.metamask.io/t/transaktion-nicht-angekommen/31370)
**Author:** [@Roman369](https://community.metamask.io/u/Roman369)\ **Replies:** 2\ **Last updated:** [April 17, 2026, 9:12am UTC](https://community.metamask.io/t/transaktion-nicht-angekommen/31370 "2026-04-17T09:12:40Z")
Description: Transaction not received Purpose: Identify and resolve the problem Extension/Mobile/Both: ?? Images/Attachments: photo --- ## [Transaction didn't arrive](https://community.metamask.io/t/transaktion-ist-nicht-angekommen/31369)
**Author:** [@Roman369](https://community.metamask.io/u/Roman369)\ **Replies:** 1\ **Last updated:** [April 16, 2026, 8:10am UTC](https://community.metamask.io/t/transaktion-ist-nicht-angekommen/31369 "2026-04-16T08:10:55Z")
Hello! Two days ago, an acquaintance made a transaction to my MetaMask via the Nomo App. However, it hasn't arrived on MetaMask yet. The addresses are correct. Opening and closing… --- ## [Other option wins?](https://community.metamask.io/t/other-option-wins/31357)
**Author:** [@Reyunior](https://community.metamask.io/u/Reyunior)\ **Replies:** 1\ **Last updated:** [April 9, 2026, 3:18am UTC](https://community.metamask.io/t/other-option-wins/31357 "2026-04-09T03:18:43Z")
Description: I placed a bet on a prediction that the United States would enter Iran. I chose that they wouldn't enter before April 30th, and the bet closed. It then showed the "yes" option as the winner, but I've been re… --- ## [Wallet unable to transfer funds, trc20 USDT](https://community.metamask.io/t/wallet-unable-to-transfer-funds-trc20-usdt/31313)
**Author:** [@axax](https://community.metamask.io/u/axax)\ **Replies:** 3\ **Last updated:** [April 1, 2026, 9:33pm UTC](https://community.metamask.io/t/wallet-unable-to-transfer-funds-trc20-usdt/31313 "2026-04-01T21:33:37Z")
The TRC (Transfer Control Code) is sufficient, the power and bandwidth are sufficient, but transfers and transactions are not possible. --- ## [PR review blocked for DeFi adapter integration](https://community.metamask.io/t/pr-review-blocked-for-defi-adapter-integration/31319)
**Author:** [@alex\_224534](https://community.metamask.io/u/alex_224534)\ **Replies:** 2\ **Last updated:** [March 22, 2026, 3:39pm UTC](https://community.metamask.io/t/pr-review-blocked-for-defi-adapter-integration/31319 "2026-03-22T15:39:21Z")
Description: I submitted a PR for MetaMask Institutional DeFi adapter integration, but it is blocked due to maintainer approval and has not received any review. PR: consensys-vertical-apps/mmi-defi-adapters pull request… --- ## [Date of birth mis match error](https://community.metamask.io/t/date-of-birth-mis-match-error/31298)
**Author:** [@Liyo](https://community.metamask.io/u/Liyo)\ **Replies:** 12\ **Last updated:** [March 10, 2026, 7:06pm UTC](https://community.metamask.io/t/date-of-birth-mis-match-error/31298 "2026-03-10T19:06:09Z")
Hola a todos, soy nuevo y no puedo registrarme para hacer mi tarjeta en MetaMask. Me da error “date of birth mis match". El tema es que aparece bien escrita mi fecha y todo peroe da fallo y noe deja continuar, no soy el… --- ## [Balance unaffected](https://community.metamask.io/t/saldo-no-inpactado/31299)
**Author:** [@pamela](https://community.metamask.io/u/pamela)\ **Replies:** 2\ **Last updated:** [March 9, 2026, 7:09am UTC](https://community.metamask.io/t/saldo-no-inpactado/31299 "2026-03-09T07:09:53Z")
I loaded eth from world coin to meta but I don't know if it impacted or why not --- ## [Can't restore the secondary wallets i had inside Metamask](https://community.metamask.io/t/cant-restore-the-secondary-wallets-i-had-inside-metamask/31286)
**Author:** [@mostenik](https://community.metamask.io/u/mostenik)\ **Replies:** 3\ **Last updated:** [February 27, 2026, 7:33pm UTC](https://community.metamask.io/t/cant-restore-the-secondary-wallets-i-had-inside-metamask/31286 "2026-02-27T19:33:13Z")
Hello, The secondary wallets i had in MetaMask aren’t loading anymore? Before when i reinstalled MetaMask it saw all my secondary wallets I had created inside MetaMask. Now they aren’t loading anymore. --- ## [I just lost all my funds](https://community.metamask.io/t/i-just-lost-all-my-funds/31274)
**Author:** [@vijethkgowda](https://community.metamask.io/u/vijethkgowda)\ **Replies:** 1\ **Last updated:** [February 25, 2026, 6:58am UTC](https://community.metamask.io/t/i-just-lost-all-my-funds/31274 "2026-02-25T06:58:41Z")
I just all my savings fund in one day please some one help me I never share my security praise I still lost my money. I just lost arroung 1500$ it may seems small amount but for a me it’s years works saving just lost … --- ## [How send BTC to metamask using BTC chain](https://community.metamask.io/t/how-send-btc-to-metamask-using-btc-chain/31250)
**Author:** [@LuX](https://community.metamask.io/u/LuX)\ **Replies:** 2\ **Last updated:** [February 11, 2026, 2:04pm UTC](https://community.metamask.io/t/how-send-btc-to-metamask-using-btc-chain/31250 "2026-02-11T14:04:47Z")
Description: I have a wallet (Conio) working only on BTC chain. Is it possible send BTC to MetaMask directly? Can somebody explain me how can I do this? Is it enough to copy BTC address between the ones given by MetaMask… --- ## [Stakng MetaMask](https://community.metamask.io/t/stakng-metamask/31226)
**Author:** [@andriitarasiuk](https://community.metamask.io/u/andriitarasiuk)\ **Replies:** 1\ **Last updated:** [February 8, 2026, 12:02pm UTC](https://community.metamask.io/t/stakng-metamask/31226 "2026-02-08T12:02:02Z")
It’s been 7 days since I closed my staking in MetaMask. My ETH has not yet returned to my wallet. They warn that verification takes 3 to 44 days and that tokens may not even be returned. What kind of staking is this and … --- ## [Locked accont, deposits made as agents request but nothing happened](https://community.metamask.io/t/locked-accont-deposits-made-as-agents-request-but-nothing-happened/31212)
**Author:** [@77\_david](https://community.metamask.io/u/77_david)\ **Replies:** 1\ **Last updated:** [February 6, 2026, 7:35am UTC](https://community.metamask.io/t/locked-accont-deposits-made-as-agents-request-but-nothing-happened/31212 "2026-02-06T07:35:51Z")
Can you please help to safe my funds, dont know what to do more. More and more deposits request to unlock my assets. Thanks --- ## [I didn't receive ETH it when transferring via swap](https://community.metamask.io/t/i-didnt-receive-eth-it-when-transferring-via-swap/31204)
**Author:** [@Alex75](https://community.metamask.io/u/Alex75)\ **Replies:** 2\ **Last updated:** [February 4, 2026, 12:59am UTC](https://community.metamask.io/t/i-didnt-receive-eth-it-when-transferring-via-swap/31204 "2026-02-04T00:59:44Z")
I exchanged USDC for Eth through the MеtaMask wallet. I sent USDC but never received the Eth. --- ## [I can't move my usdt to anything it states insufficient funds what has happened and how do I fix it](https://community.metamask.io/t/i-cant-move-my-usdt-to-anything-it-states-insufficient-funds-what-has-happened-and-how-do-i-fix-it/31198)
**Author:** [@Ronburnett135](https://community.metamask.io/u/Ronburnett135)\ **Replies:** 7\ **Last updated:** [January 30, 2026, 1:45pm UTC](https://community.metamask.io/t/i-cant-move-my-usdt-to-anything-it-states-insufficient-funds-what-has-happened-and-how-do-i-fix-it/31198 "2026-01-30T13:45:23Z")
Unable to move usdt to any platform says insufficient funds what can I do --- ## [Prediction funding said something went wrong](https://community.metamask.io/t/prediction-funding-said-something-went-wrong/31149)
**Author:** [@Rdawg88](https://community.metamask.io/u/Rdawg88)\ **Replies:** 1\ **Last updated:** [January 16, 2026, 7:36am UTC](https://community.metamask.io/t/prediction-funding-said-something-went-wrong/31149 "2026-01-16T07:36:02Z")
Tried funding predictions said something went wrong try again but money is missing no refund. Went to activity feed says it went through but no money showed up it missing --- ## [Ledger account unlinked to my metamask app on iOS](https://community.metamask.io/t/ledger-account-unlinked-to-my-metamask-app-on-ios/31146)
**Author:** [@alexandruchitu.eth](https://community.metamask.io/u/alexandruchitu.eth)\ **Replies:** 5\ **Last updated:** [January 14, 2026, 7:12am UTC](https://community.metamask.io/t/ledger-account-unlinked-to-my-metamask-app-on-ios/31146 "2026-01-14T07:12:49Z")
So I had the MetaMask app since ‘21 and back then I could scan the QR code on my browser so that way I could connect my ledger to MetaMask. ( i have the old ledger ) Now , I changed my phone and on the new one I don’t k… --- ## [How i can connect to mainnet.infura.io](https://community.metamask.io/t/how-i-can-connect-to-mainnet-infura-io/31145)
**Author:** [@pw34](https://community.metamask.io/u/pw34)\ **Replies:** 1\ **Last updated:** [January 10, 2026, 9:07pm UTC](https://community.metamask.io/t/how-i-can-connect-to-mainnet-infura-io/31145 "2026-01-10T21:07:59Z")
How can I connect to mainnet.infura. It’s asking for a username and password. How can I do that? please help me thank you --- ## [Fiat conversion rates no longer showing for Fuse Network (Chain ID 122) in MetaMask v13.13.1](https://community.metamask.io/t/fiat-conversion-rates-no-longer-showing-for-fuse-network-chain-id-122-in-metamask-v13-13-1/31143)
**Author:** [@Misha\_Fuse](https://community.metamask.io/u/Misha_Fuse)\ **Replies:** 1\ **Last updated:** [January 8, 2026, 5:30pm UTC](https://community.metamask.io/t/fiat-conversion-rates-no-longer-showing-for-fuse-network-chain-id-122-in-metamask-v13-13-1/31143 "2026-01-08T17:30:09Z")
Hi MetaMask team, We’re reaching out regarding an issue affecting our users on the Fuse Network (Chain ID: 122). In recent MetaMask versions (currently v13.13.1), fiat conversion values are no longer displayed for toke… --- ## [Undisclosed Extreme Price Impact on MetaMask Swap Case from 2021](https://community.metamask.io/t/undisclosed-extreme-price-impact-on-metamask-swap-case-from-2021/31137)
**Author:** [@jooule](https://community.metamask.io/u/jooule)\ **Replies:** 3\ **Last updated:** [January 6, 2026, 3:50pm UTC](https://community.metamask.io/t/undisclosed-extreme-price-impact-on-metamask-swap-case-from-2021/31137 "2026-01-06T15:50:46Z")
Dear MetaMask Team, I am writing regarding a MetaMask Swap transaction I executed in February 2021 that resulted in a significant and unexpected financial loss, due to the absence of clear price impact warnings in the u… --- ## [Swapping USDT sol to ETH](https://community.metamask.io/t/swapping-usdt-sol-to-eth/31128)
**Author:** [@ya\_wesleyyt](https://community.metamask.io/u/ya_wesleyyt)\ **Replies:** 0\ **Last updated:** [January 2, 2026, 4:35am UTC](https://community.metamask.io/t/swapping-usdt-sol-to-eth/31128 "2026-01-02T04:35:29Z")
Does anyone know how to swap USDT SOL to ETH and then after that moving that out to coin base?? --- ## [Very serious bug](https://community.metamask.io/t/very-serious-bug/31123)
**Author:** [@eren007](https://community.metamask.io/u/eren007)\ **Replies:** 5\ **Last updated:** [December 28, 2025, 8:28pm UTC](https://community.metamask.io/t/very-serious-bug/31123 "2025-12-28T20:28:40Z")
I pressed the get tether address and the bitcoin address appears. it’s such an incredible serious bug that I’ve checked it a few times and keep getting the wrong address. I erased the wallet and restored it, and there a… --- ## [Mislead by MM Support AI](https://community.metamask.io/t/mislead-by-mm-support-ai/31120)
**Author:** [@jimm](https://community.metamask.io/u/jimm)\ **Replies:** 2\ **Last updated:** [December 26, 2025, 5:22pm UTC](https://community.metamask.io/t/mislead-by-mm-support-ai/31120 "2025-12-26T17:22:33Z")
I was ill advised by the MM support AI bot to swap my Solana /Sol for USDC / Linea to ease the cost of conversion to FIAT USD $ and to facilitate a streamlined and seamless conversion.. Well, this was not the case, it co… --- ## [How to add a device to the firewall whitelist?](https://community.metamask.io/t/how-to-add-a-device-to-the-firewall-whitelist/31112)
**Author:** [@loonglabs](https://community.metamask.io/u/loonglabs)\ **Replies:** 4\ **Last updated:** [December 22, 2025, 7:44pm UTC](https://community.metamask.io/t/how-to-add-a-device-to-the-firewall-whitelist/31112 "2025-12-22T19:44:02Z")
Hello, we are using the Google Chrome MetaMask extension wallet. How do we set up a whitelist in a restricted network (Fortinet firewall)? We are currently unable to log in to the wallet, even though the RPC address has … --- ## [Recovery phrase incomplete](https://community.metamask.io/t/recovery-phrase-incomplete/31110)
**Author:** [@Kingsfxd](https://community.metamask.io/u/Kingsfxd)\ **Replies:** 3\ **Last updated:** [December 20, 2025, 9:45pm UTC](https://community.metamask.io/t/recovery-phrase-incomplete/31110 "2025-12-20T21:45:04Z")
I downloaded meta mask from.google play as my support wallet…2 months ago. I wrote down the secret recovery phrase..but didn’t count it. Just recently I observed I couldn’t send nor swap, decided to add to my other walle… --- ## [Native App Connection Issues](https://community.metamask.io/t/native-app-connection-issues/31103)
**Author:** [@BenTheDev](https://community.metamask.io/u/BenTheDev)\ **Replies:** 2\ **Last updated:** [December 18, 2025, 4:49am UTC](https://community.metamask.io/t/native-app-connection-issues/31103 "2025-12-18T04:49:34Z")
I build Dapps that mostly use thirdweb for wallet connection and account abstraction. The majority of our user base have MetaMask wallets so making sure MetaMask works is a priority. Description: I ran into an issue wit… --- ## [Dollar value is not showing in my metmask](https://community.metamask.io/t/dollar-value-is-not-showing-in-my-metmask/31101)
**Author:** [@kaito](https://community.metamask.io/u/kaito)\ **Replies:** 5\ **Last updated:** [December 17, 2025, 10:26am UTC](https://community.metamask.io/t/dollar-value-is-not-showing-in-my-metmask/31101 "2025-12-17T10:26:30Z")
dollar value of dione token is not showing, it is showing amount dione token is available $amount not. It used to show on metmask but currently it is not showing in native network chain in odyssey chain, but dollar value… [Previous page](https://community.metamask.io/c/support/5.md?page=1) [Next page](https://community.metamask.io/c/support/5.md?page=3)