# Support

**URL:** https://community.metamask.io/c/support/5.md?page=24

[Latest](https://community.metamask.io/latest.md) · [Categories](https://community.metamask.io/categories.md) · [Tags](https://community.metamask.io/tags.md)

**Page:** 25

---

## [Deceptive request when bridging funds](https://community.metamask.io/t/deceptive-request-when-bridging-funds/27648)

<div class="topic-metadata">

**Author:** [@leondolinar](https://community.metamask.io/u/leondolinar)\
**Replies:** 4\
**Last updated:** [December 20, 2023, 11:49am UTC](https://community.metamask.io/t/deceptive-request-when-bridging-funds/27648 "2023-12-20T11:49:25Z")

</div>

Hi MM! We’d like you to help us remove this ‘deceptive request’ warning. Does anyone know why is it happening? The website can be accessed from the link that’s included in the screenshot. The bridge is from a reputable…

---

## [Y money is not showing up in my wallet](https://community.metamask.io/t/y-money-is-not-showing-up-in-my-wallet/27748)

<div class="topic-metadata">

**Author:** [@steppenwolf256](https://community.metamask.io/u/steppenwolf256)\
**Replies:** 7\
**Last updated:** [December 19, 2023, 6:05pm UTC](https://community.metamask.io/t/y-money-is-not-showing-up-in-my-wallet/27748 "2023-12-19T18:05:16Z")

</div>

Hello dear community, I sent some BNB to my MetaMask wallet and received confirmation with the amount, but it doesn’t appear in my wallet. Please help me. Thank You

---

## [Failed Tx when buying NFT](https://community.metamask.io/t/failed-tx-when-buying-nft/27742)

<div class="topic-metadata">

**Author:** [@Razzy1985](https://community.metamask.io/u/Razzy1985)\
**Replies:** 2\
**Last updated:** [December 19, 2023, 6:27am UTC](https://community.metamask.io/t/failed-tx-when-buying-nft/27742 "2023-12-19T06:27:00Z")

</div>

I’m trying to buy an NFT on Magic Eden using MATIC. I keep getting errors. Can anyone help please?

---

## [USDT Balance Disappeared After Closing Perpetual Position](https://community.metamask.io/t/usdt-balance-disappeared-after-closing-perpetual-position/27560)

<div class="topic-metadata">

**Author:** [@atagunbugra](https://community.metamask.io/u/atagunbugra)\
**Replies:** 14\
**Last updated:** [December 18, 2023, 7:19am UTC](https://community.metamask.io/t/usdt-balance-disappeared-after-closing-perpetual-position/27560 "2023-12-18T07:19:45Z")

</div>

I successfully closed my position on PancakeSwap Perpetual with a small profit. swapped 8 USDT to BNB for future fees and left 100USDT for next day trading. Shortly after, when I checked my account, my USDT balance was c…

---

## [Matic eth to Matic Polygon](https://community.metamask.io/t/matic-eth-to-matic-polygon/27739)

<div class="topic-metadata">

**Author:** [@camus100](https://community.metamask.io/u/camus100)\
**Replies:** 1\
**Last updated:** [December 18, 2023, 5:25am UTC](https://community.metamask.io/t/matic-eth-to-matic-polygon/27739 "2023-12-18T05:25:56Z")

</div>

Hi all I sent matic on the eth network to my polygon ledger account and can’t see it. Should I have bridged first?

---

## [Unable to transfer NFT between hardware wallets](https://community.metamask.io/t/unable-to-transfer-nft-between-hardware-wallets/27729)

<div class="topic-metadata">

**Author:** [@ArchonNoble](https://community.metamask.io/u/ArchonNoble)\
**Replies:** 1\
**Last updated:** [December 17, 2023, 7:02am UTC](https://community.metamask.io/t/unable-to-transfer-nft-between-hardware-wallets/27729 "2023-12-17T07:02:22Z")

</div>

I’m encountering an error when I attempt to transfer NFTs between my Ledger wallets. Any idea what the cause of this could be?

---

## [Technical error](https://community.metamask.io/t/technical-error/26082)

<div class="topic-metadata">

**Author:** [@Kryptonite](https://community.metamask.io/u/Kryptonite)\
**Replies:** 22\
**Last updated:** [December 16, 2023, 11:13pm UTC](https://community.metamask.io/t/technical-error/26082 "2023-12-16T23:13:28Z")

</div>

View: Root TypeError: undefined is not an object (evaluating ‘t.toLowerCase’) I’m getting this error, my MetaMask is completely blocked and I can’t retrieve any of my information including SRF and private keys. I can’…

---

## [My transaction stuck and can't speed up or cancle](https://community.metamask.io/t/my-transaction-stuck-and-cant-speed-up-or-cancle/27723)

<div class="topic-metadata">

**Author:** [@fullypak](https://community.metamask.io/u/fullypak)\
**Replies:** 2\
**Last updated:** [December 16, 2023, 6:40am UTC](https://community.metamask.io/t/my-transaction-stuck-and-cant-speed-up-or-cancle/27723 "2023-12-16T06:40:10Z")

</div>

On avax my transaction is stuck for more than 24 hours and I can’t cancel or speed up the transaction. What I can do now, kindly advise. Thank YOu. Transaction hash information is empty. See below pics.

---

## [Transfer Sys in Rollux mainnet network failed](https://community.metamask.io/t/transfer-sys-in-rollux-mainnet-network-failed/27709)

<div class="topic-metadata">

**Author:** [@user3866](https://community.metamask.io/u/user3866)\
**Replies:** 1\
**Last updated:** [December 15, 2023, 12:21am UTC](https://community.metamask.io/t/transfer-sys-in-rollux-mainnet-network-failed/27709 "2023-12-15T00:21:32Z")

</div>

Hello, I have SYS crypto in my MetaMask account under “Rollux Mainnet” network. This MetaMask wallet is connected to my Ledger hardware wallet. I have transferred Sys token from my MetaMask wallet to MEXC exchange using…

---

## [Failure to deposit digital currency](https://community.metamask.io/t/failure-to-deposit-digital-currency/27674)

<div class="topic-metadata">

**Author:** [@arv3760](https://community.metamask.io/u/arv3760)\
**Replies:** 6\
**Last updated:** [December 14, 2023, 7:01am UTC](https://community.metamask.io/t/failure-to-deposit-digital-currency/27674 "2023-12-14T07:01:22Z")

</div>

Hello I transferred my ethereum token but it has not been deposited to my MetaMask wallet, what should I do?

---

## [MetaMask No longer Functioning on AVAX](https://community.metamask.io/t/metamask-no-longer-functioning-on-avax/27701)

<div class="topic-metadata">

**Author:** [@Narwahl](https://community.metamask.io/u/Narwahl)\
**Replies:** 5\
**Last updated:** [December 13, 2023, 11:51pm UTC](https://community.metamask.io/t/metamask-no-longer-functioning-on-avax/27701 "2023-12-13T23:51:59Z")

</div>

My MetaMask stopped working on AVAX last night, Started with Pending transactions not showing on Snowtrace so I reset it, I reinstalled it, If I try to swap on MM the transaction just fails. If i try to swap from Joe or …

---

## [ISF coins - Is it real?](https://community.metamask.io/t/isf-coins-is-it-real/27693)

<div class="topic-metadata">

**Author:** [@Lucas\_vds](https://community.metamask.io/u/Lucas_vds)\
**Replies:** 1\
**Last updated:** [December 12, 2023, 4:09pm UTC](https://community.metamask.io/t/isf-coins-is-it-real/27693 "2023-12-12T16:09:31Z")

</div>

Hello all, 3 years ago I followed a friend’s story about investing in the future. Making oil from plastic. I thought I would be part of a greener and better world. I invested €1000. This was translated to ISF coins. But…

---

## [USDT sent via to Optimism not showing in metamask](https://community.metamask.io/t/usdt-sent-via-to-optimism-not-showing-in-metamask/27688)

<div class="topic-metadata">

**Author:** [@perrdan](https://community.metamask.io/u/perrdan)\
**Replies:** 5\
**Last updated:** [December 12, 2023, 7:59am UTC](https://community.metamask.io/t/usdt-sent-via-to-optimism-not-showing-in-metamask/27688 "2023-12-12T07:59:53Z")

</div>

Hey guys, i sent some USDT to MetaMask via optimism, but its not showing up in the wallet. Ive added USDT to the token list. It looks like it arrived at the address when looking at the TXID. How do i get it to show in m…

---

## [Transferred funds from Coinbase to Metamask not showing up](https://community.metamask.io/t/transferred-funds-from-coinbase-to-metamask-not-showing-up/27682)

<div class="topic-metadata">

**Author:** [@RawKuz](https://community.metamask.io/u/RawKuz)\
**Replies:** 3\
**Last updated:** [December 11, 2023, 10:02am UTC](https://community.metamask.io/t/transferred-funds-from-coinbase-to-metamask-not-showing-up/27682 "2023-12-11T10:02:53Z")

</div>

Hello Everyone! Sent 0.0421 ETH from my Coinbase to my MetaMask, but the funds doesn’t show up in my wallet. I’m finding the transaction under Internal transactions on Etherscan, but somehow the funds aren’t on my wall…

---

## [BigTime added to BSC instead of Ethereum. Token showing, but no $ value and cannot swap/trade](https://community.metamask.io/t/bigtime-added-to-bsc-instead-of-ethereum-token-showing-but-no-value-and-cannot-swap-trade/27678)

<div class="topic-metadata">

**Author:** [@iBallPaul](https://community.metamask.io/u/iBallPaul)\
**Replies:** 5\
**Last updated:** [December 11, 2023, 1:51am UTC](https://community.metamask.io/t/bigtime-added-to-bsc-instead-of-ethereum-token-showing-but-no-value-and-cannot-swap-trade/27678 "2023-12-11T01:51:05Z")

</div>

Hey all. bit of a weird one I added BigTime (BT) to MetaMask BSC a while ago. The token is showing in the wallet, but with no fiat value and when i try to transfer/swap/send, the values don’t make sense. I realize BT i…

---

## [Restore from an old backup](https://community.metamask.io/t/restore-from-an-old-backup/27594)

<div class="topic-metadata">

**Author:** [@flamer](https://community.metamask.io/u/flamer)\
**Replies:** 2\
**Last updated:** [December 3, 2023, 6:03am UTC](https://community.metamask.io/t/restore-from-an-old-backup/27594 "2023-12-03T06:03:37Z")

</div>

Hi guys, I went to open Meta Mask on my pc for the first time in a very long time and its asking me to create a new wallet or restore an existing wallet. I don’t think I saved the SRP anywhere. I do have an old ldb fil…

---

## [What does the 'Total' refer to in the 'Send' function?](https://community.metamask.io/t/what-does-the-total-refer-to-in-the-send-function/27661)

<div class="topic-metadata">

**Author:** [@user3834](https://community.metamask.io/u/user3834)\
**Replies:** 2\
**Last updated:** [December 9, 2023, 2:13pm UTC](https://community.metamask.io/t/what-does-the-total-refer-to-in-the-send-function/27661 "2023-12-09T14:13:10Z")

</div>

hi there, i am trying to send an ERC-20 token to another wallet on the MEXC exchange. When i input the amounts i get this screen: I don’t understand wherew the 405.19 Total amount comes from and what it refers to. The…

---

## [Problem transferring ETH from metamask to coinbase](https://community.metamask.io/t/problem-transferring-eth-from-metamask-to-coinbase/27657)

<div class="topic-metadata">

**Author:** [@Math974](https://community.metamask.io/u/Math974)\
**Replies:** 7\
**Last updated:** [December 8, 2023, 2:11pm UTC](https://community.metamask.io/t/problem-transferring-eth-from-metamask-to-coinbase/27657 "2023-12-08T14:11:25Z")

</div>

Hello, I have made a transfer from my MetaMask wallet to coinbase but I haven’t received anything on Coinbase, I don’t even have a trace of the transfer on Coinbase. Can anyone help me? Thank you very much! Here are the…

---

## [How to add the gnosis chain to the Metamask portfolio](https://community.metamask.io/t/how-to-add-the-gnosis-chain-to-the-metamask-portfolio/27659)

<div class="topic-metadata">

**Author:** [@jamy](https://community.metamask.io/u/jamy)\
**Replies:** 1\
**Last updated:** [December 8, 2023, 9:32pm UTC](https://community.metamask.io/t/how-to-add-the-gnosis-chain-to-the-metamask-portfolio/27659 "2023-12-08T21:32:13Z")

</div>

How to add the gnosis chain to the MetaMask portfolio. Thanks in advance

---

## [Send SFUND from ERC20 to BEP20](https://community.metamask.io/t/send-sfund-from-erc20-to-bep20/27654)

<div class="topic-metadata">

**Author:** [@Msclemike](https://community.metamask.io/u/Msclemike)\
**Replies:** 9\
**Last updated:** [December 8, 2023, 4:48pm UTC](https://community.metamask.io/t/send-sfund-from-erc20-to-bep20/27654 "2023-12-08T16:48:08Z")

</div>

Hey guys, im trying to send my SFUND thats on my Ethereum network to Bybit but they only support BNB network…how can i transfer my SFUND from ETH netowrk to BNB network in order to send it? Thank you.

---

## [Dogechain rpc issue](https://community.metamask.io/t/dogechain-rpc-issue/27645)

<div class="topic-metadata">

**Author:** [@user3818](https://community.metamask.io/u/user3818)\
**Replies:** 4\
**Last updated:** [December 7, 2023, 9:54pm UTC](https://community.metamask.io/t/dogechain-rpc-issue/27645 "2023-12-07T21:54:33Z")

</div>

I have a problem with Dogechain mainnet, how can I top up DOGE, swop and bridge do not work

---

## [Wallet cant swap, buy, send and many errors](https://community.metamask.io/t/wallet-cant-swap-buy-send-and-many-errors/27619)

<div class="topic-metadata">

**Author:** [@kev6873](https://community.metamask.io/u/kev6873)\
**Replies:** 22\
**Last updated:** [December 7, 2023, 7:16pm UTC](https://community.metamask.io/t/wallet-cant-swap-buy-send-and-many-errors/27619 "2023-12-07T19:16:34Z")

</div>

I have a ticket open but she doesnt respond or help. I havent been able to do anything with my wallet for 7 days. I get many diff issues while using MM extention, mobile wallet, and injected Rabby. My wallet and ether…

---

## [Send to wrong blockchain](https://community.metamask.io/t/send-to-wrong-blockchain/27643)

<div class="topic-metadata">

**Author:** [@RWL](https://community.metamask.io/u/RWL)\
**Replies:** 3\
**Last updated:** [December 7, 2023, 7:02pm UTC](https://community.metamask.io/t/send-to-wrong-blockchain/27643 "2023-12-07T19:02:39Z")

</div>

I sent LPT from my MetaMask wallet on the Arbitrum network by mistake to a wallet address on ethereum network. The transaction was confirmed but of course the transfer was not received. Is there a way to reverse this t…

---

## [SNAPS for import, bridge, swap](https://community.metamask.io/t/snaps-for-import-bridge-swap/27631)

<div class="topic-metadata">

**Author:** [@WhyNotMeToday](https://community.metamask.io/u/WhyNotMeToday)\
**Replies:** 4\
**Last updated:** [December 7, 2023, 3:37pm UTC](https://community.metamask.io/t/snaps-for-import-bridge-swap/27631 "2023-12-07T15:37:08Z")

</div>

Just added Algorand network to MM SNAPS I don’t see a contract address. How can I import / swap/ bridge tokens in this network with SNAPS?

---

## [Error: Expected \> (0:20). If this is valid SVG, it's probably a bug. Please raise an issue](https://community.metamask.io/t/error-expected-0-20-if-this-is-valid-svg-its-probably-a-bug-please-raise-an-issue/27637)

<div class="topic-metadata">

**Author:** [@jaypegjay](https://community.metamask.io/u/jaypegjay)\
**Replies:** 1\
**Last updated:** [December 7, 2023, 9:38am UTC](https://community.metamask.io/t/error-expected-0-20-if-this-is-valid-svg-its-probably-a-bug-please-raise-an-issue/27637 "2023-12-07T09:38:58Z")

</div>

Hello, I recently have been unable to use MetaMask browser on iOS. After opening the browser, I get the following error: View: Root Error: Expected \> (0:20). If this is valid SVG, it’s probably a bug. Please raise an …

---

## [How can set higher gas fee for transaction with nonce 0?](https://community.metamask.io/t/how-can-set-higher-gas-fee-for-transaction-with-nonce-0/27627)

<div class="topic-metadata">

**Author:** [@kwchik](https://community.metamask.io/u/kwchik)\
**Replies:** 7\
**Last updated:** [December 6, 2023, 3:31am UTC](https://community.metamask.io/t/how-can-set-higher-gas-fee-for-transaction-with-nonce-0/27627 "2023-12-06T03:31:42Z")

</div>

Description: My wallet’s transaction has been stuck around 16 hours by a transaction with nonce 0, how to set higher gas fee or cancel this transaction ? Purpose: Cancel the transaction Extension/Mobile/Both: 0x840d95d…

---

## [Fee first widrawal](https://community.metamask.io/t/fee-first-widrawal/27613)

<div class="topic-metadata">

**Author:** [@Rachid](https://community.metamask.io/u/Rachid)\
**Replies:** 7\
**Last updated:** [December 5, 2023, 9:56pm UTC](https://community.metamask.io/t/fee-first-widrawal/27613 "2023-12-05T21:56:46Z")

</div>

Hello, Im new here on the MetaMask app. I have a question about paying fees before being able to widrawal. When i wanted to widrawal my money i saw that my ETH got frozen. When i asked MetaMask via the support button …

---

## [Plz help me this is very urgent and i couldnt find solution](https://community.metamask.io/t/plz-help-me-this-is-very-urgent-and-i-couldnt-find-solution/27622)

<div class="topic-metadata">

**Author:** [@Hijawi](https://community.metamask.io/u/Hijawi)\
**Replies:** 5\
**Last updated:** [December 5, 2023, 5:53pm UTC](https://community.metamask.io/t/plz-help-me-this-is-very-urgent-and-i-couldnt-find-solution/27622 "2023-12-05T17:53:31Z")

</div>

i have big problem i re-install m MM app and i logged in with my security seed but it open to me new wallet ? and when i tried to import they ask me for private key and i dont have it i tried all what they wrote in t…

---

## [Signature data hash](https://community.metamask.io/t/signature-data-hash/27577)

<div class="topic-metadata">

**Author:** [@Goopb](https://community.metamask.io/u/Goopb)\
**Replies:** 7\
**Last updated:** [December 4, 2023, 3:48pm UTC](https://community.metamask.io/t/signature-data-hash/27577 "2023-12-04T15:48:22Z")

</div>

Hello I cannot access my signature data hash on my MetaMask or probably I don’t know how to fetch please kindly help

---

## [I withdraw my bnb beacon chain and ETH ERC20 to Binance but not receive , already 3 days ago](https://community.metamask.io/t/i-withdraw-my-bnb-beacon-chain-and-eth-erc20-to-binance-but-not-receive-already-3-days-ago/27602)

<div class="topic-metadata">

**Author:** [@user3782](https://community.metamask.io/u/user3782)\
**Replies:** 2\
**Last updated:** [December 4, 2023, 7:40am UTC](https://community.metamask.io/t/i-withdraw-my-bnb-beacon-chain-and-eth-erc20-to-binance-but-not-receive-already-3-days-ago/27602 "2023-12-04T07:40:37Z")

</div>

I have a wallet setup by someone who offer me a investment to stake for BNB BEACON CHAIN and ETHEREUM MAINET (ERC20) and she guided me to use this RPC URL for BNB Beacon chain: Network Name: BNB Beacon Chain Chain ID: …

[Previous page](https://community.metamask.io/c/support/5.md?page=23)

[Next page](https://community.metamask.io/c/support/5.md?page=25)
