# Support

**URL:** https://community.metamask.io/c/support/5.md?page=28

[Latest](https://community.metamask.io/latest.md) · [Categories](https://community.metamask.io/categories.md) · [Tags](https://community.metamask.io/tags.md)

**Page:** 29

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## [Cant view tokens in linked Ledger](https://community.metamask.io/t/cant-view-tokens-in-linked-ledger/26884)

<div class="topic-metadata">

**Author:** [@Hill](https://community.metamask.io/u/Hill)\
**Replies:** 7\
**Last updated:** [September 11, 2023, 4:15pm UTC](https://community.metamask.io/t/cant-view-tokens-in-linked-ledger/26884 "2023-09-11T16:15:00Z")

</div>

Hello, I accidentally sent ETH to my Ledger using the wrong chain (CRO). this was the start of my troubles. To find the (CRO) wrapped ETH I connected my Ledger to MetaMask. All is good, I can see it. Now I want to sen…

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## [Why I was unable to add $Dlance testnet network(built on ERC-20) to my metamask?](https://community.metamask.io/t/why-i-was-unable-to-add-dlance-testnet-network-built-on-erc-20-to-my-metamask/26899)

<div class="topic-metadata">

**Author:** [@Sirdecent](https://community.metamask.io/u/Sirdecent)\
**Replies:** 1\
**Last updated:** [September 9, 2023, 5:17pm UTC](https://community.metamask.io/t/why-i-was-unable-to-add-dlance-testnet-network-built-on-erc-20-to-my-metamask/26899 "2023-09-09T17:17:36Z")

</div>

I tried several times to add Deelance testnet network to my MetaMask but to no avail. The testnet token is mounted on ERC-20 MAINNET. I added the right chain ID as seen from the project’s website but what I got is “could…

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## [Weak seed phrase generation at Metamask](https://community.metamask.io/t/weak-seed-phrase-generation-at-metamask/26815)

<div class="topic-metadata">

**Author:** [@pick0ut](https://community.metamask.io/u/pick0ut)\
**Replies:** 13\
**Last updated:** [August 31, 2023, 3:14pm UTC](https://community.metamask.io/t/weak-seed-phrase-generation-at-metamask/26815 "2023-08-31T15:14:51Z")

</div>

I found in the latest MetaMask audit from Cure53 in March 2023 And the documentation says on slide 5 that MetaMask uses 32 bit entropy. Do I understand correctly that by creating a wallet in MetaMask seed phrase is cre…

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## [Transaction error: cannot estimate gas](https://community.metamask.io/t/transaction-error-cannot-estimate-gas/26800)

<div class="topic-metadata">

**Author:** [@Cryptosabe](https://community.metamask.io/u/Cryptosabe)\
**Replies:** 8\
**Last updated:** [August 28, 2023, 2:27pm UTC](https://community.metamask.io/t/transaction-error-cannot-estimate-gas/26800 "2023-08-28T14:27:52Z")

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Try to make bridge USDT from Ethereum to Starknet with MetaMask using Starkgate, also have this error when try bridge with Orbiter finance. Its happened when try approve tokens to spend. All another transactions in anoth…

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## [Can't locate my Weth](https://community.metamask.io/t/cant-locate-my-weth/26781)

<div class="topic-metadata">

**Author:** [@ritz88](https://community.metamask.io/u/ritz88)\
**Replies:** 7\
**Last updated:** [August 27, 2023, 6:48pm UTC](https://community.metamask.io/t/cant-locate-my-weth/26781 "2023-08-27T18:48:05Z")

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Few months ago I wrapped some ETH in my MetaMask account(Chrome extension). Few days ago my Chrome was reset so I had to install all my extensions again. Since I revived my wallet with the seedphrase I can’t find the Wet…

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## [There is no $ dollar value under the ETH value](https://community.metamask.io/t/there-is-no-dollar-value-under-the-eth-value/26788)

<div class="topic-metadata">

**Author:** [@stak](https://community.metamask.io/u/stak)\
**Replies:** 2\
**Last updated:** [August 26, 2023, 2:38pm UTC](https://community.metamask.io/t/there-is-no-dollar-value-under-the-eth-value/26788 "2023-08-26T14:38:24Z")

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Hi I put MetaMask wallet on a 2nd computer and all is good…except there is no $ dollar value under the ETH value in the wallet, there was in my other wallet on my 1st computer. I have looked at the settings but can’t see…

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## [I can' t find my IOTA](https://community.metamask.io/t/i-can-t-find-my-iota/26718)

<div class="topic-metadata">

**Author:** [@Crimson](https://community.metamask.io/u/Crimson)\
**Replies:** 3\
**Last updated:** [August 23, 2023, 7:20pm UTC](https://community.metamask.io/t/i-can-t-find-my-iota/26718 "2023-08-23T19:20:42Z")

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Hello. I sent IOTA from Kucoin to MetaMask. Then I added KCC network correctly, but I still cannot see my IOTA. What options do I have?

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## [Send 2600 arrive 2418](https://community.metamask.io/t/send-2600-arrive-2418/26746)

<div class="topic-metadata">

**Author:** [@skpe](https://community.metamask.io/u/skpe)\
**Replies:** 2\
**Last updated:** [August 21, 2023, 3:11pm UTC](https://community.metamask.io/t/send-2600-arrive-2418/26746 "2023-08-21T15:11:33Z")

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sent from MetaMask to exchange and 182 tokens (toads) have disappeared, the exchange says that they have not been, the fee was paid in eth… where are those 182 tokens?

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## [Minimum to receive ETH on metamask?](https://community.metamask.io/t/minimum-to-receive-eth-on-metamask/26744)

<div class="topic-metadata">

**Author:** [@Ludivine](https://community.metamask.io/u/Ludivine)\
**Replies:** 2\
**Last updated:** [August 21, 2023, 11:16am UTC](https://community.metamask.io/t/minimum-to-receive-eth-on-metamask/26744 "2023-08-21T11:16:36Z")

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I sold an NFT via the “basecraft” platform. The platerfome tells me that in order to transfer my ETH (2 ETH) to Matamask, there must already have been at least 1 ETH on MetaMask. Is this true? Otherwise I can only trans…

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## [Withdraw KSM from Binance to Metamask](https://community.metamask.io/t/withdraw-ksm-from-binance-to-metamask/26727)

<div class="topic-metadata">

**Author:** [@jamy](https://community.metamask.io/u/jamy)\
**Replies:** 5\
**Last updated:** [August 18, 2023, 10:00pm UTC](https://community.metamask.io/t/withdraw-ksm-from-binance-to-metamask/26727 "2023-08-18T22:00:06Z")

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Hello I withdram my KSM from binance to my MetaMask through the BSC. So my KSMs have disappeared from binance, but don’t appear in MetaMask either. And I don’t know how to make them appear in MetaMask. Here you can se…

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## [Fields greyed out](https://community.metamask.io/t/fields-greyed-out/26691)

<div class="topic-metadata">

**Author:** [@BkModTest](https://community.metamask.io/u/BkModTest)\
**Replies:** 3\
**Last updated:** [August 15, 2023, 5:11pm UTC](https://community.metamask.io/t/fields-greyed-out/26691 "2023-08-15T17:11:09Z")

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Hello everyone, I invested money in a company that I think are scammers. But now they have transferred me $3100 to a MetaMask account. However, I cannot convert the dollars into Etherum because the fields cannot be clic…

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## [Metamask is stuck on "Connecting to Ethereum Mainnet"](https://community.metamask.io/t/metamask-is-stuck-on-connecting-to-ethereum-mainnet/26646)

<div class="topic-metadata">

**Author:** [@ant75a](https://community.metamask.io/u/ant75a)\
**Replies:** 1\
**Last updated:** [August 11, 2023, 3:32pm UTC](https://community.metamask.io/t/metamask-is-stuck-on-connecting-to-ethereum-mainnet/26646 "2023-08-11T15:32:16Z")

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Been using MetaMask in Chrome for 2 years without issue. Today I ran into an issue where it would get stuck connecting to Ethereum. Eventually it would time out and would allow me to select another network. I could se…

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## [Sent Mana from Kucoin via KCC](https://community.metamask.io/t/sent-mana-from-kucoin-via-kcc/26534)

<div class="topic-metadata">

**Author:** [@Bianca](https://community.metamask.io/u/Bianca)\
**Replies:** 2\
**Last updated:** [August 3, 2023, 8:55am UTC](https://community.metamask.io/t/sent-mana-from-kucoin-via-kcc/26534 "2023-08-03T08:55:51Z")

</div>

Hello. I sent MANA from Kucoin via KCC to MetaMask, because it was cheaper. Big mistake. Then I added KCC network correctly, but I still cannot see my Mana. What options do I have?

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## [No longer quick access to ethscan on new update](https://community.metamask.io/t/no-longer-quick-access-to-ethscan-on-new-update/26433)

<div class="topic-metadata">

**Author:** [@MenITrust](https://community.metamask.io/u/MenITrust)\
**Replies:** 3\
**Last updated:** [July 31, 2023, 7:08am UTC](https://community.metamask.io/t/no-longer-quick-access-to-ethscan-on-new-update/26433 "2023-07-31T07:08:34Z")

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Normally when we go to ‘top right three dots’, There was ‘View Account In Explorer’ available (and it directs to etherscan) Now with the latest version, this option is removed :face\_in\_clouds: , those new six options le…

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## [USDT Sent to KCC Mainnet](https://community.metamask.io/t/usdt-sent-to-kcc-mainnet/26483)

<div class="topic-metadata">

**Author:** [@banana](https://community.metamask.io/u/banana)\
**Replies:** 1\
**Last updated:** [July 30, 2023, 8:09am UTC](https://community.metamask.io/t/usdt-sent-to-kcc-mainnet/26483 "2023-07-30T08:09:47Z")

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I sent my USDT from Kucoin to KCC Mainnet but not sure how to transfer it off now, I didn’t know I needed KCS for the gas fee and can’t buy any. If someone is able to send me a little bit so I can transfer to a differen…

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## [Error transactions](https://community.metamask.io/t/error-transactions/26430)

<div class="topic-metadata">

**Author:** [@Democ1](https://community.metamask.io/u/Democ1)\
**Replies:** 7\
**Last updated:** [July 27, 2023, 12:32am UTC](https://community.metamask.io/t/error-transactions/26430 "2023-07-27T00:32:48Z")

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Please MetaMask I have being facing this issue for some days now, I can’t send out eth or swap eth on my wallet and I keep receiving this message ( \[ethjs-query\] while formatting outputs from RPC ‘{“value”: {“code”:-32…

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## [Sent USDT from Kucoin to Metamask, nothing showing up in Metamask](https://community.metamask.io/t/sent-usdt-from-kucoin-to-metamask-nothing-showing-up-in-metamask/26434)

<div class="topic-metadata">

**Author:** [@Albert](https://community.metamask.io/u/Albert)\
**Replies:** 2\
**Last updated:** [July 24, 2023, 10:37am UTC](https://community.metamask.io/t/sent-usdt-from-kucoin-to-metamask-nothing-showing-up-in-metamask/26434 "2023-07-24T10:37:56Z")

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This is my first time transferring USDT from Kucoin to MetaMask. From Kucoin it states I could transfer using KCC network and the process was successfully transferred but I do not see any USDT in my MetaMask. I have als…

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## [Balance is showing 0](https://community.metamask.io/t/balance-is-showing-0/26390)

<div class="topic-metadata">

**Author:** [@KHLY](https://community.metamask.io/u/KHLY)\
**Replies:** 3\
**Last updated:** [July 21, 2023, 6:12am UTC](https://community.metamask.io/t/balance-is-showing-0/26390 "2023-07-21T06:12:35Z")

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Hi I connected metamsk wallet to pancake and swapped BNB for Barbie the Barbie amount was correct for a second in the wallet then it changed to 0 while checking with BscScan the token are still there but it doesn’t sh…

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## [Seed Phrase - Low entropy Mnemonic](https://community.metamask.io/t/seed-phrase-low-entropy-mnemonic/26335)

<div class="topic-metadata">

**Author:** [@Burned](https://community.metamask.io/u/Burned)\
**Replies:** 6\
**Last updated:** [July 18, 2023, 7:00pm UTC](https://community.metamask.io/t/seed-phrase-low-entropy-mnemonic/26335 "2023-07-18T19:00:03Z")

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I can’t seem to find anything related to the topic thread on the forum so I made a new post. As of July 12th a BTC wallet of mine got drained to due a appearently know bug, which occured as of recently july 12th with gen…

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## [Seed Phrase hack](https://community.metamask.io/t/seed-phrase-hack/26190)

<div class="topic-metadata">

**Author:** [@jeepingirl4ya](https://community.metamask.io/u/jeepingirl4ya)\
**Replies:** 7\
**Last updated:** [July 18, 2023, 2:17pm UTC](https://community.metamask.io/t/seed-phrase-hack/26190 "2023-07-18T14:17:20Z")

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MetaMask currently only has my presale crypto that I have purchased on it that has not airdropped yet. I entered my seed phrase on a website believing that it was validating my account, anyways I don’t have a lot but en…

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## [Stuck on KCC mainnet](https://community.metamask.io/t/stuck-on-kcc-mainnet/26358)

<div class="topic-metadata">

**Author:** [@Smoothie](https://community.metamask.io/u/Smoothie)\
**Replies:** 1\
**Last updated:** [July 18, 2023, 2:02pm UTC](https://community.metamask.io/t/stuck-on-kcc-mainnet/26358 "2023-07-18T14:02:55Z")

</div>

I kinda fucked up and sent my USDT from kucoin through KCC mainnet, and I don’t have any more KCS to send myself as fuel. I’m stuck without any KCS to bridge the USDT over to some more normal network. If someone could s…

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## [I need a little amount of KCS to bridge my USDTs](https://community.metamask.io/t/i-need-a-little-amount-of-kcs-to-bridge-my-usdts/26352)

<div class="topic-metadata">

**Author:** [@Ahmad77888](https://community.metamask.io/u/Ahmad77888)\
**Replies:** 2\
**Last updated:** [July 17, 2023, 5:58pm UTC](https://community.metamask.io/t/i-need-a-little-amount-of-kcs-to-bridge-my-usdts/26352 "2023-07-17T17:58:54Z")

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I have my USDTs on KCC network on MetaMask. To bridge them into another public network I need a small amount of KCS to fulfill the gas fee. I couldn’t find anyway to get that amount. Can anybody help me with that? Pl…

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## [Pegged BTC on BNB Smart Chain identified as unverified token](https://community.metamask.io/t/pegged-btc-on-bnb-smart-chain-identified-as-unverified-token/26307)

<div class="topic-metadata">

**Author:** [@pierluigisalera](https://community.metamask.io/u/pierluigisalera)\
**Replies:** 9\
**Last updated:** [July 15, 2023, 10:33am UTC](https://community.metamask.io/t/pegged-btc-on-bnb-smart-chain-identified-as-unverified-token/26307 "2023-07-15T10:33:38Z")

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Hello I am quite new to this forum, and I have read many posts without finding any experience like mine. I have received in my Coinbase Wallet a pegged BTC on BNB Smart Chain, which is not identified as regular BTBC. R…

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## [Metamask error doesn't go away and prevents me from using the extension](https://community.metamask.io/t/metamask-error-doesnt-go-away-and-prevents-me-from-using-the-extension/26310)

<div class="topic-metadata">

**Author:** [@Problemchild](https://community.metamask.io/u/Problemchild)\
**Replies:** 1\
**Last updated:** [July 14, 2023, 5:53pm UTC](https://community.metamask.io/t/metamask-error-doesnt-go-away-and-prevents-me-from-using-the-extension/26310 "2023-07-14T17:53:37Z")

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Hi, I have the same issue as in this post here: Metamask error doesnt go away and prevents me using the extension - #10 by hooks Unfortunately the fix didn’t work for me. I was able to follow the steps to remove the net…

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## [Pending transaction , stuck](https://community.metamask.io/t/pending-transaction-stuck/25760)

<div class="topic-metadata">

**Author:** [@abolfazl195](https://community.metamask.io/u/abolfazl195)\
**Replies:** 15\
**Last updated:** [July 13, 2023, 6:44am UTC](https://community.metamask.io/t/pending-transaction-stuck/25760 "2023-07-13T06:44:55Z")

</div>

I bridged in starkgate, but the transaction has been pending for 3 days, and even though I canceled it, it is still pending. and I can’t make another transaction until this problem is solved. According to the picture I…

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## [Metamask unable to connect to ETH mainnet](https://community.metamask.io/t/metamask-unable-to-connect-to-eth-mainnet/26263)

<div class="topic-metadata">

**Author:** [@Jaysens](https://community.metamask.io/u/Jaysens)\
**Replies:** 3\
**Last updated:** [July 11, 2023, 5:46pm UTC](https://community.metamask.io/t/metamask-unable-to-connect-to-eth-mainnet/26263 "2023-07-11T17:46:12Z")

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Using MetaMask Extension in Brave Browser on win10. Since couple of days I’m unable to connect to ETH mainnet (Error Message: “we can’t connect to ethereum mainnet”). Switching from/between still working networks (Polygo…

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## [Metamask stuck connecting and being undetected by sites](https://community.metamask.io/t/metamask-stuck-connecting-and-being-undetected-by-sites/25957)

<div class="topic-metadata">

**Author:** [@Faaber](https://community.metamask.io/u/Faaber)\
**Replies:** 6\
**Last updated:** [July 6, 2023, 6:49am UTC](https://community.metamask.io/t/metamask-stuck-connecting-and-being-undetected-by-sites/25957 "2023-07-06T06:49:43Z")

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When I click on MetaMask to connect to any site, it keeps being stuck/idle saying “connecting to Ethereum Mainnet”, or it says “unable to connect to Ethereum Mainnet” try again. If I go to for example Opensea and click …

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## [Stuck transactions on Linea goerli testnet network](https://community.metamask.io/t/stuck-transactions-on-linea-goerli-testnet-network/26219)

<div class="topic-metadata">

**Author:** [@ldc](https://community.metamask.io/u/ldc)\
**Replies:** 7\
**Last updated:** [July 5, 2023, 4:08pm UTC](https://community.metamask.io/t/stuck-transactions-on-linea-goerli-testnet-network/26219 "2023-07-05T16:08:13Z")

</div>

Hello, i have some pending transactions stuck for almost 7 days now i cant cancel them i tried to raise the gas higher , i checked linea goerli ether scan but its not there i get this error when i raise the gas now e…

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## [Transfer USDT from Metamask but not appear](https://community.metamask.io/t/transfer-usdt-from-metamask-but-not-appear/26170)

<div class="topic-metadata">

**Author:** [@Djmixledj](https://community.metamask.io/u/Djmixledj)\
**Replies:** 2\
**Last updated:** [June 30, 2023, 11:27am UTC](https://community.metamask.io/t/transfer-usdt-from-metamask-but-not-appear/26170 "2023-06-30T11:27:08Z")

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Hello, Yesterday, i transfer USDT From MetaMask to Coinhouse but USDT not appearing in the recipient wallet The transaction is successfull and the adress is OK I don’t see from the tab ‘Activity’ the transfert made ye…

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## [Hotbit withdrew has not receive](https://community.metamask.io/t/hotbit-withdrew-has-not-receive/26166)

<div class="topic-metadata">

**Author:** [@arian32](https://community.metamask.io/u/arian32)\
**Replies:** 7\
**Last updated:** [June 30, 2023, 8:27am UTC](https://community.metamask.io/t/hotbit-withdrew-has-not-receive/26166 "2023-06-30T08:27:52Z")

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Hi, dears earliar today I withdrew OPSMEN from hotbit to my metamusk wallet. here is the details: Your withdrawal transaction has been conducted successfully: Withdrawal Time: 2023-06-30 03:42:07Z Withdrawal Amount: 5…

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