# Support

**URL:** https://community.metamask.io/c/support/5.md?page=3

[Latest](https://community.metamask.io/latest.md) · [Categories](https://community.metamask.io/categories.md) · [Tags](https://community.metamask.io/tags.md)

**Page:** 4

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## [Internal error after update](https://community.metamask.io/t/internal-error-after-update/31100)

<div class="topic-metadata">

**Author:** [@apeyn](https://community.metamask.io/u/apeyn)\
**Replies:** 2\
**Last updated:** [December 16, 2025, 10:46am UTC](https://community.metamask.io/t/internal-error-after-update/31100 "2025-12-16T10:46:33Z")

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Hello, After the 13.13.0 update I’m not able to open my wallet (internal error) and I have an infinite wheel spin in the tab chrome-extension://nkbihfbeogaeaoehlefnkodbefgpgknn/home.html#onboarding/unlock I’m running o…

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## [My worldcoin is not detected in metamask](https://community.metamask.io/t/my-worldcoin-is-not-detected-in-metamask/31095)

<div class="topic-metadata">

**Author:** [@Nycto](https://community.metamask.io/u/Nycto)\
**Replies:** 17\
**Last updated:** [December 15, 2025, 1:13pm UTC](https://community.metamask.io/t/my-worldcoin-is-not-detected-in-metamask/31095 "2025-12-15T13:13:56Z")

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I want to withdraw WorldCoin to MetaMask then I used the Contract address that I got from copying in the receive feature but I haven’t received Worldcoin even though Worldcoin has successfully sent it.. can anyone help m…

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## [MetaMask Token Logo Update \[PR-#1637\]](https://community.metamask.io/t/metamask-token-logo-update-pr-1637/31078)

<div class="topic-metadata">

**Author:** [@melkecelioglu](https://community.metamask.io/u/melkecelioglu)\
**Replies:** 3\
**Last updated:** [December 13, 2025, 12:06am UTC](https://community.metamask.io/t/metamask-token-logo-update-pr-1637/31078 "2025-12-13T00:06:44Z")

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Hello all, I am aware that this topic is not related to NFTs but I was not allowed to post on Support General topic. It is Melike, I am technical product owner at Piku, a yield optimized stablecoin project. And lately …

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## [Can send NFT on browser extension but cannot send the same NFT on iOS APP](https://community.metamask.io/t/can-send-nft-on-browser-extension-but-cannot-send-the-same-nft-on-ios-app/31077)

<div class="topic-metadata">

**Author:** [@71d97de8547fb085b35d](https://community.metamask.io/u/71d97de8547fb085b35d)\
**Replies:** 3\
**Last updated:** [December 11, 2025, 2:52pm UTC](https://community.metamask.io/t/can-send-nft-on-browser-extension-but-cannot-send-the-same-nft-on-ios-app/31077 "2025-12-11T14:52:46Z")

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May I ask why I cannot send an ERC-721 token using MetaMask iOS app? After entering the “to” address and touching the “review” button, nothing happens, even no error messages. However, when I using web browser extension…

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## [My metamask extension broke](https://community.metamask.io/t/my-metamask-extension-broke/31072)

<div class="topic-metadata">

**Author:** [@Mfddaw](https://community.metamask.io/u/Mfddaw)\
**Replies:** 5\
**Last updated:** [December 10, 2025, 12:48pm UTC](https://community.metamask.io/t/my-metamask-extension-broke/31072 "2025-12-10T12:48:57Z")

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So my meta mask microsoft extenion broke and i need help getting my vault out of my files. The vault detector recognised there is a vault but wont accept my password. Can anyone help me clean the code up ? The password i…

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## [Internal Error in MetaMask Extension on Ubuntu](https://community.metamask.io/t/internal-error-in-metamask-extension-on-ubuntu/31062)

<div class="topic-metadata">

**Author:** [@saranyan](https://community.metamask.io/u/saranyan)\
**Replies:** 1\
**Last updated:** [December 2, 2025, 1:02pm UTC](https://community.metamask.io/t/internal-error-in-metamask-extension-on-ubuntu/31062 "2025-12-02T13:02:32Z")

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Hi Team, I am writing to report an issue I am currently facing with the MetaMask browser extension on my desktop. While using the extension, I repeatedly encounter an internal error, and I am unable to proceed with a…

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## [MetaMask SDK Issues – Session Engagement & User Rejection Response on Both Android & IOS](https://community.metamask.io/t/metamask-sdk-issues-session-engagement-user-rejection-response-on-both-android-ios/31061)

<div class="topic-metadata">

**Author:** [@saranyan](https://community.metamask.io/u/saranyan)\
**Replies:** 1\
**Last updated:** [December 2, 2025, 1:00pm UTC](https://community.metamask.io/t/metamask-sdk-issues-session-engagement-user-rejection-response-on-both-android-ios/31061 "2025-12-02T13:00:34Z")

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We are developing a React Native application under the DEX module and are currently facing issues with the MetaMask SDK integration. The initial connection between our mobile application and MetaMask works correctly. Ho…

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## [Transak never paid me but took my money](https://community.metamask.io/t/transak-never-paid-me-but-took-my-money/31055)

<div class="topic-metadata">

**Author:** [@Michael11](https://community.metamask.io/u/Michael11)\
**Replies:** 1\
**Last updated:** [December 2, 2025, 7:41am UTC](https://community.metamask.io/t/transak-never-paid-me-but-took-my-money/31055 "2025-12-02T07:41:47Z")

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on 23th of nov 2025 I tried to buy USDT with EUROs. MetaMask proposed to give my transaction to Transak, company situated in poland. The transaction has been approved, I received an email, then after 2 days, Transak took…

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## [How can I speed up the review of pull requests on GitHub?](https://community.metamask.io/t/how-can-i-speed-up-the-review-of-pull-requests-on-github/31049)

<div class="topic-metadata">

**Author:** [@HOLD](https://community.metamask.io/u/HOLD)\
**Replies:** 2\
**Last updated:** [December 2, 2025, 3:11am UTC](https://community.metamask.io/t/how-can-i-speed-up-the-review-of-pull-requests-on-github/31049 "2025-12-02T03:11:57Z")

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Hello, could you please assist us with a pull request on GitHub? We previously uploaded our project’s logo, but it turned out to be low quality, and it now appears poorly in the wallet. We created a new pull request with…

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## [Edom coin currency](https://community.metamask.io/t/edom-coin-currency/31040)

<div class="topic-metadata">

**Author:** [@hosookim88](https://community.metamask.io/u/hosookim88)\
**Replies:** 1\
**Last updated:** [December 1, 2025, 8:35pm UTC](https://community.metamask.io/t/edom-coin-currency/31040 "2025-12-01T20:35:33Z")

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hi im a edom coin user i bought a edom coin from bingX and withrawed it well to MetaMask also i imported Edom well to showed coin list but the currency not showed up? but bingX does can you pls help me with this?

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## [Edom currency not showed up in metamask wallet?](https://community.metamask.io/t/edom-currency-not-showed-up-in-metamask-wallet/31039)

<div class="topic-metadata">

**Author:** [@hosookim88](https://community.metamask.io/u/hosookim88)\
**Replies:** 1\
**Last updated:** [November 29, 2025, 9:59am UTC](https://community.metamask.io/t/edom-currency-not-showed-up-in-metamask-wallet/31039 "2025-11-29T09:59:54Z")

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hi im a edom coin user i bought a edom coin from bingX and withrawed it well to MetaMask also i imported Edom well to showed coin list but the currency not showed up? but bingX does can you pls help me with this?

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## [How to Restore Ownership of a Solana Account After It Was Taken Over by a Malicious Program?](https://community.metamask.io/t/how-to-restore-ownership-of-a-solana-account-after-it-was-taken-over-by-a-malicious-program/31011)

<div class="topic-metadata">

**Author:** [@Faizul](https://community.metamask.io/u/Faizul)\
**Replies:** 1\
**Last updated:** [November 19, 2025, 10:38am UTC](https://community.metamask.io/t/how-to-restore-ownership-of-a-solana-account-after-it-was-taken-over-by-a-malicious-program/31011 "2025-11-19T10:38:48Z")

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I mistakenly approved a malicious website using my wallet, and now the Owner field of my Solana account is no longer the System Program. It shows another address, which means the account ownership has been transferred an…

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## [Why does an NFT in my MetaMask wallet not show any details or contract addres?](https://community.metamask.io/t/why-does-an-nft-in-my-metamask-wallet-not-show-any-details-or-contract-addres/30962)

<div class="topic-metadata">

**Author:** [@Coyotea](https://community.metamask.io/u/Coyotea)\
**Replies:** 3\
**Last updated:** [November 11, 2025, 3:52pm UTC](https://community.metamask.io/t/why-does-an-nft-in-my-metamask-wallet-not-show-any-details-or-contract-addres/30962 "2025-11-11T15:52:33Z")

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This NFT is not showing any details or contract address for me but was displayed under hidden. I’m confused about if this is a scam or not?

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## [AI Chain Coin AICC on ETH token](https://community.metamask.io/t/ai-chain-coin-aicc-on-eth-token/30965)

<div class="topic-metadata">

**Author:** [@Hoodypockets](https://community.metamask.io/u/Hoodypockets)\
**Replies:** 1\
**Last updated:** [November 11, 2025, 7:40am UTC](https://community.metamask.io/t/ai-chain-coin-aicc-on-eth-token/30965 "2025-11-11T07:40:15Z")

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Description:it says i have tokens worth money but i cant swap them to ETH Purpose: i need money and there are no trade routes for the token i am holding Extension/Mobile/Both: Images/Attachments:

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## [Costumize transaction Nonce](https://community.metamask.io/t/costumize-transaction-nonce/30957)

<div class="topic-metadata">

**Author:** [@risto](https://community.metamask.io/u/risto)\
**Replies:** 1\
**Last updated:** [November 10, 2025, 2:48pm UTC](https://community.metamask.io/t/costumize-transaction-nonce/30957 "2025-11-10T14:48:52Z")

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I can not find “costumize transaction Nonce” in my advances. Where is it?

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## [Token receiving error](https://community.metamask.io/t/token-receiving-error/30936)

<div class="topic-metadata">

**Author:** [@radmehr](https://community.metamask.io/u/radmehr)\
**Replies:** 3\
**Last updated:** [November 8, 2025, 5:02pm UTC](https://community.metamask.io/t/token-receiving-error/30936 "2025-11-08T17:02:53Z")

</div>

yesterday l sent coin to my MetaMask wallet successfully but the coins haven’t been received according to my wallet fund but tokens have been withdrawn from my source wallet

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## [Receiving token failure](https://community.metamask.io/t/receiving-token-failure/30937)

<div class="topic-metadata">

**Author:** [@radmehr](https://community.metamask.io/u/radmehr)\
**Replies:** 1\
**Last updated:** [November 5, 2025, 4:50pm UTC](https://community.metamask.io/t/receiving-token-failure/30937 "2025-11-05T16:50:17Z")

</div>

yesterday l sent coin to my MetaMask wallet successfully but the coins haven’t been received according to my wallet fund but tokens have been withdrawn from my source wallet. what should I do

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## [So what happened to all the people that have btc in btc.justsnap.io](https://community.metamask.io/t/so-what-happened-to-all-the-people-that-have-btc-in-btc-justsnap-io/30926)

<div class="topic-metadata">

**Author:** [@cerochochenta](https://community.metamask.io/u/cerochochenta)\
**Replies:** 2\
**Last updated:** [December 6, 2025, 4:14pm UTC](https://community.metamask.io/t/so-what-happened-to-all-the-people-that-have-btc-in-btc-justsnap-io/30926 "2025-12-06T16:14:00Z")

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I’m trying to access to the page but it says that the page isn’t exist, so please someone can help me

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## [Staking USDC on mobil app dosen't work](https://community.metamask.io/t/staking-usdc-on-mobil-app-dosent-work/30924)

<div class="topic-metadata">

**Author:** [@Charbonneur](https://community.metamask.io/u/Charbonneur)\
**Replies:** 1\
**Last updated:** [November 2, 2025, 4:36pm UTC](https://community.metamask.io/t/staking-usdc-on-mobil-app-dosent-work/30924 "2025-11-02T16:36:16Z")

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The app is freezing when trying tu stake USDC via the mobile app when does this : “+” Earn USDC Selecting amount Examined ==\> showing MM logo and freezing. Need to shutdown and reopen app

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## [Card transaction declined but funds debited](https://community.metamask.io/t/card-transaction-declined-but-funds-debited/30894)

<div class="topic-metadata">

**Author:** [@daygerd](https://community.metamask.io/u/daygerd)\
**Replies:** 1\
**Last updated:** [October 30, 2025, 2:59pm UTC](https://community.metamask.io/t/card-transaction-declined-but-funds-debited/30894 "2025-10-30T14:59:57Z")

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Transaction declined but funds debited Hello, I attempted to make an online payment using my MetaMask card, but the transaction was declined. However, the amount was still debited from my wallet.

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## [Metamask is hard now](https://community.metamask.io/t/metamask-is-hard-now/30897)

<div class="topic-metadata">

**Author:** [@Lambi](https://community.metamask.io/u/Lambi)\
**Replies:** 1\
**Last updated:** [October 30, 2025, 12:20pm UTC](https://community.metamask.io/t/metamask-is-hard-now/30897 "2025-10-30T12:20:14Z")

</div>

Why MetaMask hard to use now ?

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## [MetaMask SDK Issues – Session Engagement & User Rejection Response on Android](https://community.metamask.io/t/metamask-sdk-issues-session-engagement-user-rejection-response-on-android/30835)

<div class="topic-metadata">

**Author:** [@saranyan](https://community.metamask.io/u/saranyan)\
**Replies:** 29\
**Last updated:** [October 28, 2025, 8:11am UTC](https://community.metamask.io/t/metamask-sdk-issues-session-engagement-user-rejection-response-on-android/30835 "2025-10-28T08:11:48Z")

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We are developing a React Native application under the DEX module and are currently facing issues with the MetaMask SDK integration. The connection between our mobile application and MetaMask works fine initially. H…

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## [Why is my wallet transaction stuck? It's been 2 days](https://community.metamask.io/t/topic/30877)

<div class="topic-metadata">

**Author:** [@836550332](https://community.metamask.io/u/836550332)\
**Replies:** 1\
**Last updated:** [October 26, 2025, 8:11am UTC](https://community.metamask.io/t/topic/30877 "2025-10-26T08:11:50Z")

</div>

Description: Cross-chain transaction stuck Purpose: Cancel transaction Extension/Mobile/Both: Images/Attachments:

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## [CoreKit Error After Failed Transaction Signing - "Custom factor pub \[object Object\] not found for tssTag default"](https://community.metamask.io/t/corekit-error-after-failed-transaction-signing-custom-factor-pub-object-object-not-found-for-tsstag-default/30865)

<div class="topic-metadata">

**Author:** [@trinhchau](https://community.metamask.io/u/trinhchau)\
**Replies:** 3\
**Last updated:** [October 21, 2025, 12:41pm UTC](https://community.metamask.io/t/corekit-error-after-failed-transaction-signing-custom-factor-pub-object-object-not-found-for-tsstag-default/30865 "2025-10-21T12:41:14Z")

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Environment: SDK: Web3Auth CoreKit \[^3.5.0-0\] Platform: \[Web\] Network: \[Mainnet\] Issue Description: I’m encountering a critical error with CoreKit where after a failed transaction signing attempt, the entire…

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## [ETHEREUM amount disapperaed from staking](https://community.metamask.io/t/ethereum-amount-disapperaed-from-staking/30863)

<div class="topic-metadata">

**Author:** [@RazoR](https://community.metamask.io/u/RazoR)\
**Replies:** 5\
**Last updated:** [October 20, 2025, 1:14pm UTC](https://community.metamask.io/t/ethereum-amount-disapperaed-from-staking/30863 "2025-10-20T13:14:21Z")

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Hello! All my ETH funds has been disapperaed from staking! I haven’t done any transactions. Kindly help me to contact MetaMast Support line, as the link is not active.

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## [Problem finding specific address on my Trezor One](https://community.metamask.io/t/problema-para-encontrar-direccion-especifica-de-mi-trezor-one/30856)

<div class="topic-metadata">

**Author:** [@JuanJesusMontoya](https://community.metamask.io/u/JuanJesusMontoya)\
**Replies:** 3\
**Last updated:** [October 15, 2025, 3:31pm UTC](https://community.metamask.io/t/problema-para-encontrar-direccion-especifica-de-mi-trezor-one/30856 "2025-10-15T15:31:29Z")

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I connected my Trezor One to MetaMask and I'm looking for a specific address that my Trezor One generated for me that contains 100€ in ETH. I went to Bit2me to send it to my Trezor One cold wallet, but I didn't have it configured yet…

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## [Hello what kind of support i can get](https://community.metamask.io/t/hello-what-kind-of-support-i-can-get/30851)

<div class="topic-metadata">

**Author:** [@Wallet\_helps](https://community.metamask.io/u/Wallet_helps)\
**Replies:** 1\
**Last updated:** [October 15, 2025, 6:38am UTC](https://community.metamask.io/t/hello-what-kind-of-support-i-can-get/30851 "2025-10-15T06:38:15Z")

</div>

hello what kind of support i can get

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## [Report for a scam for $susdf](https://community.metamask.io/t/report-for-a-scam-for-susdf/30843)

<div class="topic-metadata">

**Author:** [@cheyenne](https://community.metamask.io/u/cheyenne)\
**Replies:** 1\
**Last updated:** [October 13, 2025, 6:16am UTC](https://community.metamask.io/t/report-for-a-scam-for-susdf/30843 "2025-10-13T06:16:16Z")

</div>

The scammer address:0xE776B73a449A2F29153c8aC117c99506F7304f70 tx Hash: 0x86a8547c2103bd2b86aad08c2a9e71f61162bb9fa8d705107b92d7ff9853997b is there anything I can do to get my money back?

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## [Report/feedback: bridge ui stuck (while it was actually done a day ago), just fyi](https://community.metamask.io/t/report-feedback-bridge-ui-stuck-while-it-was-actually-done-a-day-ago-just-fyi/30839)

<div class="topic-metadata">

**Author:** [@SPONGKY](https://community.metamask.io/u/SPONGKY)\
**Replies:** 1\
**Last updated:** [October 10, 2025, 9:30pm UTC](https://community.metamask.io/t/report-feedback-bridge-ui-stuck-while-it-was-actually-done-a-day-ago-just-fyi/30839 "2025-10-10T21:30:44Z")

</div>

relatively smol point but better fix it for remaining competitive in the market

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## [Issues signing metamask with trezor](https://community.metamask.io/t/issues-signing-metamask-with-trezor/30825)

<div class="topic-metadata">

**Author:** [@R.Zoro14](https://community.metamask.io/u/R.Zoro14)\
**Replies:** 1\
**Last updated:** [October 6, 2025, 5:13pm UTC](https://community.metamask.io/t/issues-signing-metamask-with-trezor/30825 "2025-10-06T17:13:55Z")

</div>

Hi there, just a few days ago i had no trouble signing MetaMask with my trezor. Now when i try to sign a transaction, my trezor would be stuck on loading mode and there was no option to confirm transaction with trezor. I…

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