# Support

**URL:** https://community.metamask.io/c/support/5.md?page=5

[Latest](https://community.metamask.io/latest.md) · [Categories](https://community.metamask.io/categories.md) · [Tags](https://community.metamask.io/tags.md)

**Page:** 6

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## [Metamask does not load (2)](https://community.metamask.io/t/metamask-does-not-load-2/30532)

<div class="topic-metadata">

**Author:** [@dchmelik](https://community.metamask.io/u/dchmelik)\
**Replies:** 13\
**Last updated:** [July 20, 2025, 4:07am UTC](https://community.metamask.io/t/metamask-does-not-load-2/30532 "2025-07-20T04:07:55Z")

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This past week in FireFox 140 (ESR) MetaMask does not load: I enter correct password (pasted from same place it works in Chrome) and it just takes indeterminate time to login (never seen it finish login lately). I left …

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## [I can’t sent my new solana wallet on metamask help](https://community.metamask.io/t/i-can-t-sent-my-new-solana-wallet-on-metamask-help/30530)

<div class="topic-metadata">

**Author:** [@Kalvinhogaming123](https://community.metamask.io/u/Kalvinhogaming123)\
**Replies:** 1\
**Last updated:** [July 18, 2025, 8:17pm UTC](https://community.metamask.io/t/i-can-t-sent-my-new-solana-wallet-on-metamask-help/30530 "2025-07-18T20:17:27Z")

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I just created a new solana wallet on MetaMask, transfer funds over to my new solana wallet, but the new wallet won’t let me transfer funds out there is no option!!

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## [Rexas finance tokens](https://community.metamask.io/t/rexas-finance-tokens/30513)

<div class="topic-metadata">

**Author:** [@Turpin46](https://community.metamask.io/u/Turpin46)\
**Replies:** 1\
**Last updated:** [July 14, 2025, 9:41am UTC](https://community.metamask.io/t/rexas-finance-tokens/30513 "2025-07-14T09:41:21Z")

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Article Title: Hi,my rexas finance tokens have disappeared from my MetaMask account.i have recovered my account via my 12 word recovery phrase but still no luck?? Any help would be much appreciated,tia Article Link: T…

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## [How can I by my money](https://community.metamask.io/t/how-can-i-by-my-money/30502)

<div class="topic-metadata">

**Author:** [@paco](https://community.metamask.io/u/paco)\
**Replies:** 1\
**Last updated:** [July 5, 2025, 6:46pm UTC](https://community.metamask.io/t/how-can-i-by-my-money/30502 "2025-07-05T18:46:25Z")

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I have been working with MetaMask for a while but have never had the problem I have now. After a while I wanted to put a small amount on MM again. I did this in small parts but the problem is that I see €28.5. And whe…

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## [Account Details loading forever](https://community.metamask.io/t/account-details-loading-forever/30472)

<div class="topic-metadata">

**Author:** [@nickjunes](https://community.metamask.io/u/nickjunes)\
**Replies:** 2\
**Last updated:** [June 24, 2025, 3:43am UTC](https://community.metamask.io/t/account-details-loading-forever/30472 "2025-06-24T03:43:00Z")

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I’ve tried all the suggestions the chatbot has given me. Ever since the upgrade happened that supposedly added smart accounts I have not been able to access the “Account Details” menu item for an individual address. I n…

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## [Metamask vault decryptor not supporting. Ldb file on my macbook](https://community.metamask.io/t/metamask-vault-decryptor-not-supporting-ldb-file-on-my-macbook/30466)

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**Author:** [@Jashan](https://community.metamask.io/u/Jashan)\
**Replies:** 1\
**Last updated:** [June 17, 2025, 9:55pm UTC](https://community.metamask.io/t/metamask-vault-decryptor-not-supporting-ldb-file-on-my-macbook/30466 "2025-06-17T21:55:36Z")

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Hi guys, I am new here and would love to get some help with restoring my seed phrase using MetaMask vault decryptor . I am able to locate .ldb file on my macbook but for reasons vault decryptor not supporting the file …

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## [Worldcoin stuck in wallet , no conversion rate](https://community.metamask.io/t/worldcoin-stuck-in-wallet-no-conversion-rate/30443)

<div class="topic-metadata">

**Author:** [@Korin389](https://community.metamask.io/u/Korin389)\
**Replies:** 3\
**Last updated:** [June 9, 2025, 3:21pm UTC](https://community.metamask.io/t/worldcoin-stuck-in-wallet-no-conversion-rate/30443 "2025-06-09T15:21:57Z")

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Article Title: i cannot tramsfer my gas fee (ETH) into a custome network like World chain. Do any of you had encounter this problem and how did you guys deal it. I already deposit ETH. To the account but they kept sendin…

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## [Behavior when transitioning to a certain page via WebView in MetaMask mobile app](https://community.metamask.io/t/behavior-when-transitioning-to-a-certain-page-via-webview-in-metamask-mobile-app/30432)

<div class="topic-metadata">

**Author:** [@koto.aoki.wp](https://community.metamask.io/u/koto.aoki.wp)\
**Replies:** 2\
**Last updated:** [June 2, 2025, 9:16am UTC](https://community.metamask.io/t/behavior-when-transitioning-to-a-certain-page-via-webview-in-metamask-mobile-app/30432 "2025-06-02T09:16:58Z")

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Hello, We are currently using the WebView functionality in the MetaMask mobile app to display a certain external page. We have observed the following behavior: When transitioning to the next page, a warning message a…

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## [Am I being scammed?](https://community.metamask.io/t/am-i-being-scammed/30417)

<div class="topic-metadata">

**Author:** [@Blues79](https://community.metamask.io/u/Blues79)\
**Replies:** 1\
**Last updated:** [May 26, 2025, 6:30am UTC](https://community.metamask.io/t/am-i-being-scammed/30417 "2025-05-26T06:30:15Z")

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Help! I am new to trading and would love some advice. I am essentially following instructions on setting up for trading. I found an Instagram ad that was promoting that I enquired about. Essentially, they guide on what …

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## [Transition error](https://community.metamask.io/t/transition-error/30409)

<div class="topic-metadata">

**Author:** [@Cnabb1](https://community.metamask.io/u/Cnabb1)\
**Replies:** 4\
**Last updated:** [May 24, 2025, 2:33pm UTC](https://community.metamask.io/t/transition-error/30409 "2025-05-24T14:33:25Z")

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\*Description: \* Purpose: Extension/Mobile/Both: Images/Attachments: Having this error have the latest update still not working.

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## [Failed Transaction metamask](https://community.metamask.io/t/failed-transaction-metamask/30397)

<div class="topic-metadata">

**Author:** [@Miles88](https://community.metamask.io/u/Miles88)\
**Replies:** 7\
**Last updated:** [May 24, 2025, 2:31pm UTC](https://community.metamask.io/t/failed-transaction-metamask/30397 "2025-05-24T14:31:35Z")

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Hi, i wanted to claim some coins , but i got this Message from MetaMask. How can I fix it? Its the core blockchain and i got this message the first time. Invalid transaction envelope type: specified type “0x2” but inc…

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## [I can't stake and withdraw My staking interest from the app](https://community.metamask.io/t/i-cant-stake-and-withdraw-my-staking-interest-from-the-app/30396)

<div class="topic-metadata">

**Author:** [@Ezemotion01](https://community.metamask.io/u/Ezemotion01)\
**Replies:** 4\
**Last updated:** [May 24, 2025, 2:38pm UTC](https://community.metamask.io/t/i-cant-stake-and-withdraw-my-staking-interest-from-the-app/30396 "2025-05-24T14:38:29Z")

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\*\*Description:\*\*Staking problem on my mobile phone \*\*Purpose:\*\*I can’t stake my coin and withdraw my staking interest \*\*Extension/Mobile/Both:\*\*mobile Images/Attachments: This is what is showing me.thank you

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## [Get a Metamask Great again!](https://community.metamask.io/t/get-a-metamask-great-again/30412)

<div class="topic-metadata">

**Author:** [@Elaman](https://community.metamask.io/u/Elaman)\
**Replies:** 1\
**Last updated:** [May 24, 2025, 2:28pm UTC](https://community.metamask.io/t/get-a-metamask-great-again/30412 "2025-05-24T14:28:12Z")

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Create new design and User Friendly Wallet. Pls get check Gnosis Chain Connection!

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## [Wrong Network ETH -\> ABS](https://community.metamask.io/t/wrong-network-eth-abs/30410)

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**Author:** [@Laurentcastellani](https://community.metamask.io/u/Laurentcastellani)\
**Replies:** 1\
**Last updated:** [May 24, 2025, 1:42am UTC](https://community.metamask.io/t/wrong-network-eth-abs/30410 "2025-05-24T01:42:40Z")

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Hello, I sent eth from my MetaMask wallet to the main Ethereum network to my external Abstract address. My wallet shows my eth on abstract but it is impossible to send them back or bridge them again. Is it possible to re…

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## [Critical Security Flaws in MetaMask: My $500 USDC Was Stolen](https://community.metamask.io/t/critical-security-flaws-in-metamask-my-500-usdc-was-stolen/30405)

<div class="topic-metadata">

**Author:** [@dleonk](https://community.metamask.io/u/dleonk)\
**Replies:** 1\
**Last updated:** [May 21, 2025, 9:46am UTC](https://community.metamask.io/t/critical-security-flaws-in-metamask-my-500-usdc-was-stolen/30405 "2025-05-21T09:46:18Z")

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My Review of MetaMask Support: Negligence and Shifting Responsibility I want to express my extreme disappointment with MetaMask’s support team. My 500 USDC was stolen due to a vulnerability in your system—a token approv…

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## [Spending Cap Verification](https://community.metamask.io/t/spending-cap-verification/30387)

<div class="topic-metadata">

**Author:** [@SilverBackgod](https://community.metamask.io/u/SilverBackgod)\
**Replies:** 2\
**Last updated:** [May 13, 2025, 7:15pm UTC](https://community.metamask.io/t/spending-cap-verification/30387 "2025-05-13T19:15:49Z")

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Can anyone explain to me why I have waited over two months for my “spending cap” to be verified? My account says my spending cap was approved but no usdc has been initiated. What’s also disturbing is I was given a promp…

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## [I can see that i have the tokens in my wallet but when i hit “Send”, enter the recipient address I am sending to and the number of coins, I can not proceed to the next screen. I have even tried sending tokens between metamask accounts and still there is n](https://community.metamask.io/t/i-can-see-that-i-have-the-tokens-in-my-wallet-but-when-i-hit-send-enter-the-recipient-address-i-am-sending-to-and-the-number-of-coins-i-can-not-proceed-to-the-next-screen-i-have-even-tried-sending-tokens-between-metamask-accounts-and-still-there-is-n/30381)

<div class="topic-metadata">

**Author:** [@ASADULLAH951](https://community.metamask.io/u/ASADULLAH951)\
**Replies:** 1\
**Last updated:** [May 7, 2025, 6:33am UTC](https://community.metamask.io/t/i-can-see-that-i-have-the-tokens-in-my-wallet-but-when-i-hit-send-enter-the-recipient-address-i-am-sending-to-and-the-number-of-coins-i-can-not-proceed-to-the-next-screen-i-have-even-tried-sending-tokens-between-metamask-accounts-and-still-there-is-n/30381 "2025-05-07T06:33:45Z")

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I kindly request assistance in resolving this issue, as it prevents critical functionality for token transfers. Please let me know if further details, logs, or screenshots are required. For reference, I’ve attached: S…

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## [Cannot open wallet extension!](https://community.metamask.io/t/cannot-open-wallet-extension/30378)

<div class="topic-metadata">

**Author:** [@Anna](https://community.metamask.io/u/Anna)\
**Replies:** 1\
**Last updated:** [May 5, 2025, 9:04am UTC](https://community.metamask.io/t/cannot-open-wallet-extension/30378 "2025-05-05T09:04:07Z")

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Your extension is always like this and I have to disable and then enable it. Every day I have to do that. And sometimes the pop up to confirm the transaction does not appear, then there is a number in the extension depen…

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## [How to recover my SRP with password](https://community.metamask.io/t/how-to-recover-my-srp-with-password/30377)

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**Author:** [@Nitingp](https://community.metamask.io/u/Nitingp)\
**Replies:** 2\
**Last updated:** [May 3, 2025, 1:50pm UTC](https://community.metamask.io/t/how-to-recover-my-srp-with-password/30377 "2025-05-03T13:50:08Z")

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Hi, I was facing trouble while trying to login to MetaMask wallet, so tried to re-install it. After reinstalling, I realised that there were 2 wallets associated and I just had the SRP of 1 account. I have logged in us…

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## [Can't See ETH tokens in MM Wallet](https://community.metamask.io/t/cant-see-eth-tokens-in-mm-wallet/30351)

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**Author:** [@Create](https://community.metamask.io/u/Create)\
**Replies:** 8\
**Last updated:** [May 2, 2025, 2:09pm UTC](https://community.metamask.io/t/cant-see-eth-tokens-in-mm-wallet/30351 "2025-05-02T14:09:30Z")

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Hi, Can anyone give me some guidance on this issue. I transferred Eth from another wallet to MM Account with an Eth address. The MM account that the Eth was transferred to has two selected tokens, Floki and USDT, both…

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## [Password problem - reset wallet](https://community.metamask.io/t/password-problem-reset-wallet/30372)

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**Author:** [@push\_1](https://community.metamask.io/u/push_1)\
**Replies:** 4\
**Last updated:** [May 1, 2025, 4:11pm UTC](https://community.metamask.io/t/password-problem-reset-wallet/30372 "2025-05-01T16:11:57Z")

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Haven’t logged into MM in a while, and tried today on my phone. However it would not accept my password, and recommended that I reset my account. So, I reset my account and used my secret phrase. But it did not import…

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## [I’ve had to reset my app and had some tokens with zero balance waiting for an IPO and they have disappeared how can I recover them](https://community.metamask.io/t/i-ve-had-to-reset-my-app-and-had-some-tokens-with-zero-balance-waiting-for-an-ipo-and-they-have-disappeared-how-can-i-recover-them/30374)

<div class="topic-metadata">

**Author:** [@Jpjohn75](https://community.metamask.io/u/Jpjohn75)\
**Replies:** 2\
**Last updated:** [May 1, 2025, 3:47pm UTC](https://community.metamask.io/t/i-ve-had-to-reset-my-app-and-had-some-tokens-with-zero-balance-waiting-for-an-ipo-and-they-have-disappeared-how-can-i-recover-them/30374 "2025-05-01T15:47:47Z")

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I’ve had to reset my app and had some tokens with zero balance waiting for an IPO and they have disappeared how can I recover them

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## [From this device label](https://community.metamask.io/t/from-this-device-label/30368)

<div class="topic-metadata">

**Author:** [@Pouyamardan](https://community.metamask.io/u/Pouyamardan)\
**Replies:** 1\
**Last updated:** [April 27, 2025, 6:27am UTC](https://community.metamask.io/t/from-this-device-label/30368 "2025-04-27T06:27:31Z")

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THIS TOPIC ABOUT FROM THIS DEVICE LABEL THAT HELPS PEOPLE ALOT BUT THERE IS NO OFFICIAL INFORMATION ABOUT IT EVEN THE AGENTS CANT RESPOND ABOUT IT IMMEDIATELY. My QUESTIONS from meta mask support team ARE: what is th…

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## [Lost my nft display](https://community.metamask.io/t/lost-my-nft-display/30355)

<div class="topic-metadata">

**Author:** [@tdjohns26051](https://community.metamask.io/u/tdjohns26051)\
**Replies:** 1\
**Last updated:** [April 18, 2025, 7:25pm UTC](https://community.metamask.io/t/lost-my-nft-display/30355 "2025-04-18T19:25:50Z")

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Up to acouple days ago I had many NFT’s from the pharaoh exchange displayed including images. Suddenly thay have all disappeared. I finally located them in the bhidden page along with multiple drops (fake I assume) of fa…

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## [ETH Xfer from Trust to MM did not arrive](https://community.metamask.io/t/eth-xfer-from-trust-to-mm-did-not-arrive/30353)

<div class="topic-metadata">

**Author:** [@jwap](https://community.metamask.io/u/jwap)\
**Replies:** 3\
**Last updated:** [April 18, 2025, 3:02am UTC](https://community.metamask.io/t/eth-xfer-from-trust-to-mm-did-not-arrive/30353 "2025-04-18T03:02:15Z")

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Using the Ethereum network, I sent a small amount of ETH from my Trust wallet on my iPhone to my MetaMask wallet address. The Tx was recorded as successful but the ETH hasn’t shown up in MM wallet (yet). That was 5 hours…

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## [NFT转出没有支付gas导致卡住](https://community.metamask.io/t/nft-gas/30338)

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**Author:** [@allen1](https://community.metamask.io/u/allen1)\
**Replies:** 1\
**Last updated:** [April 13, 2025, 11:21pm UTC](https://community.metamask.io/t/nft-gas/30338 "2025-04-13T23:21:34Z")

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没有支付gas转出以后，没有成功。 在钱包里只有2个NFT的图标，但是不能继续转出的时候，找不到NFT，无法继续转出。 是不是处于待处理状态，还是卡住了。

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## [Unable to View Hidden Accounts?](https://community.metamask.io/t/unable-to-view-hidden-accounts/30333)

<div class="topic-metadata">

**Author:** [@zkryme](https://community.metamask.io/u/zkryme)\
**Replies:** 1\
**Last updated:** [April 11, 2025, 6:57am UTC](https://community.metamask.io/t/unable-to-view-hidden-accounts/30333 "2025-04-11T06:57:57Z")

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Description: I’m unable to view hidden accounts if they exceed x number of accounts. For example with 15+ hidden accounts it doesn’t let you scroll within the box. Seems like a bug but maybe my MM is broken? Purpose: E…

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## [Option to turn off auto launch for a metamask tab](https://community.metamask.io/t/option-to-turn-off-auto-launch-for-a-metamask-tab/30323)

<div class="topic-metadata">

**Author:** [@dendroid56](https://community.metamask.io/u/dendroid56)\
**Replies:** 1\
**Last updated:** [April 4, 2025, 10:48pm UTC](https://community.metamask.io/t/option-to-turn-off-auto-launch-for-a-metamask-tab/30323 "2025-04-04T22:48:33Z")

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Description: OPTION TO TURN OFF AUTO LAUNCH FOR A MetaMask TAB Purpose: OPTION TO TURN OFF AUTO LAUNCH FOR A MetaMask TAB Extension/Mobile/Both: OPTION TO TURN OFF AUTO LAUNCH FOR A MetaMask TAB Images/Attachments: …

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## [MetaMask keeps opening a login tab every time I open Chrome](https://community.metamask.io/t/metamask-keeps-opening-a-login-tab-every-time-i-open-chrome/30315)

<div class="topic-metadata">

**Author:** [@shotokhan](https://community.metamask.io/u/shotokhan)\
**Replies:** 5\
**Last updated:** [April 2, 2025, 8:00am UTC](https://community.metamask.io/t/metamask-keeps-opening-a-login-tab-every-time-i-open-chrome/30315 "2025-04-02T08:00:55Z")

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Hi everybody, since yesterday, every time I run my browser (Chrome v. 134.0.6998.178 on Win 11) MetaMask opens automatically a tab with Login request. It’s like when you log in to the extension but it’s on an entire tab.…

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## [Metamask is opening tab everytime I open my Chrome Browser](https://community.metamask.io/t/metamask-is-opening-tab-everytime-i-open-my-chrome-browser/30320)

<div class="topic-metadata">

**Author:** [@marlus.xyz](https://community.metamask.io/u/marlus.xyz)\
**Replies:** 1\
**Last updated:** [April 1, 2025, 10:20pm UTC](https://community.metamask.io/t/metamask-is-opening-tab-everytime-i-open-my-chrome-browser/30320 "2025-04-01T22:20:19Z")

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Description: After last update, MetaMask is opening tab everytime I open my Chrome Browser. Purpose: It should be configurable via Settings option Extension/Mobile/Both: Chrome extension Images/Attachments:

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