# Backup / Restore / Import **URL:** https://community.metamask.io/c/support/backup-restore-import/9.md [Latest](https://community.metamask.io/latest.md) · [Categories](https://community.metamask.io/categories.md) · [Tags](https://community.metamask.io/tags.md) --- ## [I lost my seed phase! How can I restore my wallet with the vault decryptor?](https://community.metamask.io/t/i-lost-my-seed-phase-how-can-i-restore-my-wallet-with-the-vault-decryptor/31)
**Author:** [@bharmon](https://community.metamask.io/u/bharmon)\ **Replies:** 12\ **Last updated:** [January 12, 2022, 11:50am UTC](https://community.metamask.io/t/i-lost-my-seed-phase-how-can-i-restore-my-wallet-with-the-vault-decryptor/31 "2022-01-12T11:50:43Z")
If you still have access to your web browser on which you had your MetaMask wallet or your computer files, you can try to use the vault decryptor to to regain access to your MetaMask wallet. You can find a guide to do s… --- ## [About the Backup / Restore / Import category](https://community.metamask.io/t/about-the-backup-restore-import-category/18)
**Author:** [@bharmon](https://community.metamask.io/u/bharmon)\ **Replies:** 29\ **Last updated:** [September 22, 2021, 1:22pm UTC](https://community.metamask.io/t/about-the-backup-restore-import-category/18 "2021-09-22T13:22:34Z")
Have questions about how to backup, restore, or import your MetaMask wallet? Ask them here! Topics you might post or read about: Securely saving and storing your seed phrase How to import your MetaMask wallet on a new… --- ## [How to find the MetaMask vault on Firefox when MetaMask has trouble starting](https://community.metamask.io/t/how-to-find-the-metamask-vault-on-firefox-when-metamask-has-trouble-starting/31679)
**Author:** [@Luigi](https://community.metamask.io/u/Luigi)\ **Replies:** 0\ **Last updated:** [August 5, 2026, 9:14pm UTC](https://community.metamask.io/t/how-to-find-the-metamask-vault-on-firefox-when-metamask-has-trouble-starting/31679 "2026-08-05T21:14:01Z")
Sometimes it can happen that the MetaMask wallet in the Firefox browser shows an error: MetaMask had trouble starting :face\_with\_peeking\_eye: :backhand\_index\_pointing\_down: Sometimes it’s enough to press the … --- ## [Cannot import private or create new wallet on IOS](https://community.metamask.io/t/cannot-import-private-or-create-new-wallet-on-ios/30306)
**Author:** [@tuongkahp](https://community.metamask.io/u/tuongkahp)\ **Replies:** 2\ **Last updated:** [March 28, 2025, 10:07am UTC](https://community.metamask.io/t/cannot-import-private-or-create-new-wallet-on-ios/30306 "2025-03-28T10:07:08Z")
I cannot import private or create new wallet on MetaMask IOS app --- ## [Https://community.metamask.io/t/potential-improvement-to-the-metamask-chrome-extension-the-integration-of-biometric-authenticati](https://community.metamask.io/t/https-community-metamask-io-t-potential-improvement-to-the-metamask-chrome-extension-the-integration-of-biometric-authenticati/30267)
**Author:** [@Muaytie23](https://community.metamask.io/u/Muaytie23)\ **Replies:** 1\ **Last updated:** [March 12, 2025, 8:46pm UTC](https://community.metamask.io/t/https-community-metamask-io-t-potential-improvement-to-the-metamask-chrome-extension-the-integration-of-biometric-authenticati/30267 "2025-03-12T20:46:00Z")
Continuing the discussion from potential improvement to the MetaMask Chrome extension: the integration of biometric authentication on macOS: Description: Purpose: Extension/Mobile/Both: Images/Attachments: --- ## [Get wallet private key from Onchain Attestation](https://community.metamask.io/t/get-wallet-private-key-from-onchain-attestation/30164)
**Author:** [@NSB74](https://community.metamask.io/u/NSB74)\ **Replies:** 13\ **Last updated:** [February 10, 2025, 7:06am UTC](https://community.metamask.io/t/get-wallet-private-key-from-onchain-attestation/30164 "2025-02-10T07:06:38Z")
I have my 2 wallets verified with onchain attestation, I can only import one of them to Metamaks now, although I used to be able to access both on the same seed phrase? I have found the private key for one of them, but n… --- ## [Using legacy wallet with Metamask?](https://community.metamask.io/t/using-legacy-wallet-with-metamask/29992)
**Author:** [@mhixson](https://community.metamask.io/u/mhixson)\ **Replies:** 1\ **Last updated:** [December 27, 2024, 5:36am UTC](https://community.metamask.io/t/using-legacy-wallet-with-metamask/29992 "2024-12-27T05:36:55Z")
I have a wallet from 2011 that I would like to access. This was before BIP39 which created the 12 word wallet recovery phrase. This makes it difficult if not impossible to add it to other exchanges like Coinbase. Can Me… --- ## [Backuping wallet via email question](https://community.metamask.io/t/backuping-wallet-via-email-question/29938)
**Author:** [@DMain92](https://community.metamask.io/u/DMain92)\ **Replies:** 2\ **Last updated:** [December 17, 2024, 7:33am UTC](https://community.metamask.io/t/backuping-wallet-via-email-question/29938 "2024-12-17T07:33:47Z")
Yesterday I got an email from requests@judge.me in which is told that I need to back up my wallet using my email, but I can’t find that option in neither Android app nor Chrome extention. Does anybody know how can I … --- ## [Account recovery](https://community.metamask.io/t/account-recovery/29686)
**Author:** [@user1679](https://community.metamask.io/u/user1679)\ **Replies:** 10\ **Last updated:** [October 31, 2024, 6:14am UTC](https://community.metamask.io/t/account-recovery/29686 "2024-10-31T06:14:31Z")
I changed my smartphone and restored MetaMask using my seed phrase. My main account (which I have) is displayed in MetaMask. The second account (with ETH on the Ethereum network) is displayed in MetaMask. The third acc… --- ## [After restore wallet I miss some accounts](https://community.metamask.io/t/after-restore-wallet-i-miss-some-accounts/29517)
**Author:** [@ISO1407](https://community.metamask.io/u/ISO1407)\ **Replies:** 8\ **Last updated:** [October 2, 2024, 10:33am UTC](https://community.metamask.io/t/after-restore-wallet-i-miss-some-accounts/29517 "2024-10-02T10:33:52Z")
good evening community, my name is Chris and I created a MetaMask wallet around 4 years ago, back then I got a 24 words private key. Yesterday I had to reset my laptop and for that the MetaMask restore was needed, almo… --- ## [Seed phrase restores wrong wallet](https://community.metamask.io/t/seed-phrase-restores-wrong-wallet/29482)
**Author:** [@SteveG](https://community.metamask.io/u/SteveG)\ **Replies:** 13\ **Last updated:** [September 20, 2024, 4:23am UTC](https://community.metamask.io/t/seed-phrase-restores-wrong-wallet/29482 "2024-09-20T04:23:43Z")
Hi, I had a computer crash and MetaMask extension would not open so I tried to reinstall it using my 12 word seed phrase. I was met with the message “Invalid seed phrase”. I had spelt the last word wrong. On correcting … --- ## [Seed passphrase NOT working](https://community.metamask.io/t/seed-passphrase-not-working/29478)
**Author:** [@SinkTap45903](https://community.metamask.io/u/SinkTap45903)\ **Replies:** 2\ **Last updated:** [September 18, 2024, 3:05pm UTC](https://community.metamask.io/t/seed-passphrase-not-working/29478 "2024-09-18T15:05:01Z")
I have tried restoring my 12 word seed passphrase BUT after entering in the words it comes up with the message ‘invalid seedphrase’. --- ## [Request again)When will the development of the recovery program for Andriod Phones be complete?](https://community.metamask.io/t/request-again-when-will-the-development-of-the-recovery-program-for-andriod-phones-be-complete/29326)
**Author:** [@LEEHEEJU](https://community.metamask.io/u/LEEHEEJU)\ **Replies:** 5\ **Last updated:** [September 1, 2024, 1:07pm UTC](https://community.metamask.io/t/request-again-when-will-the-development-of-the-recovery-program-for-andriod-phones-be-complete/29326 "2024-09-01T13:07:02Z")
I am an Android mobile phone user. I installed MetaMask on my phone and bought an NFT and had it, but I found that the MetaMask program was deleted, and I did not take notes of the secret recovery text when installing it… --- ## [Account unowned after recovering seed phrase](https://community.metamask.io/t/account-unowned-after-recovering-seed-phrase/29176)
**Author:** [@Maureen](https://community.metamask.io/u/Maureen)\ **Replies:** 6\ **Last updated:** [July 12, 2024, 9:50pm UTC](https://community.metamask.io/t/account-unowned-after-recovering-seed-phrase/29176 "2024-07-12T21:50:00Z")
I wanted to change my password so I did by adding the seed phrase but after logging in my main account (with the assets) were gone. it’s not a imported account and I’ve tried to add several accounts manually. In the po… --- ## [Please help me?](https://community.metamask.io/t/please-help-me/29006)
**Author:** [@Eslami814](https://community.metamask.io/u/Eslami814)\ **Replies:** 1\ **Last updated:** [May 27, 2024, 4:21pm UTC](https://community.metamask.io/t/please-help-me/29006 "2024-05-27T16:21:01Z")
Hi My mobile phone become destroyed and I have only private key only is possible I enter to my MetaMask wallet? Please help me --- ## [When will the recovery program for Android mobile phones be posted?](https://community.metamask.io/t/when-will-the-recovery-program-for-android-mobile-phones-be-posted/28804)
**Author:** [@LEEHEEJU](https://community.metamask.io/u/LEEHEEJU)\ **Replies:** 3\ **Last updated:** [April 23, 2024, 11:05am UTC](https://community.metamask.io/t/when-will-the-recovery-program-for-android-mobile-phones-be-posted/28804 "2024-04-23T11:05:49Z")
Hello I installed MetaMask on my phone for Adnroid and found out that the program was deleted while using it. However, since it was my first time using it, I couldn’t back up the Secret Recovery Phase during the first … --- ## [钱包登入不了，每次登录输完密码就报错](https://community.metamask.io/t/topic/28647)
**Author:** [@shitou](https://community.metamask.io/u/shitou)\ **Replies:** 17\ **Last updated:** [April 23, 2024, 7:12am UTC](https://community.metamask.io/t/topic/28647 "2024-04-23T07:12:32Z")
你好 不要回复我咨询你们客服，客服解决不了 我钱包登入不进，下图的报错 知道怎么解决吗？ --- ## [Restored wallet, but main account disappeared](https://community.metamask.io/t/restored-wallet-but-main-account-disappeared/28809)
**Author:** [@MikeBurns](https://community.metamask.io/u/MikeBurns)\ **Replies:** 10\ **Last updated:** [April 22, 2024, 1:11pm UTC](https://community.metamask.io/t/restored-wallet-but-main-account-disappeared/28809 "2024-04-22T13:11:19Z")
Hi All, I have restored crashed Metamark account, but the main account does not show up. This happen for the second time this year. Account has assets I need. Can the support help me restore both lost accounts? I have pr… --- ## [Accounts lost after reinstall of extension in brave](https://community.metamask.io/t/accounts-lost-after-reinstall-of-extension-in-brave/28806)
**Author:** [@TremblingSpoon](https://community.metamask.io/u/TremblingSpoon)\ **Replies:** 1\ **Last updated:** [April 21, 2024, 9:23am UTC](https://community.metamask.io/t/accounts-lost-after-reinstall-of-extension-in-brave/28806 "2024-04-21T09:23:41Z")
Hello, As post title implies, I deleted and reinstalled MM extension on brave because it wasn’t logging in. Restored using SRP and the account restored had no txns on etherscan and address didn’t look familiar. I did l… --- ## [Problem with logging in, wallet and private password](https://community.metamask.io/t/problem-with-logging-in-wallet-and-private-password/28800)
**Author:** [@Venom](https://community.metamask.io/u/Venom)\ **Replies:** 1\ **Last updated:** [April 19, 2024, 10:23pm UTC](https://community.metamask.io/t/problem-with-logging-in-wallet-and-private-password/28800 "2024-04-19T22:23:43Z")
Hello. I have a problem with the application. It looks exactly like this: I turn it on and there is still a loading sign in the middle of the screen. I have my subaccounts there. The application is updated. I don’t w… --- ## [Unable to log into my metamask properly due to BEVM RPC node](https://community.metamask.io/t/unable-to-log-into-my-metamask-properly-due-to-bevm-rpc-node/28795)
**Author:** [@user942](https://community.metamask.io/u/user942)\ **Replies:** 1\ **Last updated:** [April 19, 2024, 2:06pm UTC](https://community.metamask.io/t/unable-to-log-into-my-metamask-properly-due-to-bevm-rpc-node/28795 "2024-04-19T14:06:59Z")
As shown in the picture above, when I set up the RPC of BVEM, an error occurred. Now I get an error after logging in.How can i solve？ --- ## [Trying to recover my accout with passphrase and it keep telling me invalid accout...what fo i do please...been trying](https://community.metamask.io/t/trying-to-recover-my-accout-with-passphrase-and-it-keep-telling-me-invalid-accout-what-fo-i-do-please-been-trying/28756)
**Author:** [@Adeyigrateful](https://community.metamask.io/u/Adeyigrateful)\ **Replies:** 1\ **Last updated:** [April 15, 2024, 11:21am UTC](https://community.metamask.io/t/trying-to-recover-my-accout-with-passphrase-and-it-keep-telling-me-invalid-accout-what-fo-i-do-please-been-trying/28756 "2024-04-15T11:21:24Z")
Description: Account recovery using seedphrase Purpose: To recover account Extension/Mobile/Both: invalid account Images/Attacments: --- ## [Can't see anything on my Metamask can't copy secret phrase either](https://community.metamask.io/t/cant-see-anything-on-my-metamask-cant-copy-secret-phrase-either/28704)
**Author:** [@user837](https://community.metamask.io/u/user837)\ **Replies:** 1\ **Last updated:** [April 9, 2024, 5:01pm UTC](https://community.metamask.io/t/cant-see-anything-on-my-metamask-cant-copy-secret-phrase-either/28704 "2024-04-09T17:01:50Z")
View: Root TypeError: Cannot read property ‘toLowerCase’ of undefined --- ## [Adding Existing Ledger Account to Mobile but not offered an address choice](https://community.metamask.io/t/adding-existing-ledger-account-to-mobile-but-not-offered-an-address-choice/28688)
**Author:** [@Digidus](https://community.metamask.io/u/Digidus)\ **Replies:** 1\ **Last updated:** [April 8, 2024, 1:03pm UTC](https://community.metamask.io/t/adding-existing-ledger-account-to-mobile-but-not-offered-an-address-choice/28688 "2024-04-08T13:03:28Z")
When I add an account to MM on my desktop it offers me a choice from a number of addresses to assure I am adding the correct address to MM. Mobile does not appear to offer that option and it automatically adds the wrong… --- ## [Help me find all my savings in the second account](https://community.metamask.io/t/help-me-find-all-my-savings-in-the-second-account/28689)
**Author:** [@Zhao](https://community.metamask.io/u/Zhao)\ **Replies:** 1\ **Last updated:** [April 8, 2024, 7:32am UTC](https://community.metamask.io/t/help-me-find-all-my-savings-in-the-second-account/28689 "2024-04-08T07:32:27Z")
Dear Sir/madam I created my first account with this email address and backed up recovery phrases. Then I created the second account when running MetaMask without backing up private key or recovery phrases. I thought th… --- ## [Lost SRP Recovery Passphrase](https://community.metamask.io/t/lost-srp-recovery-passphrase/28681)
**Author:** [@Oluwapelumi](https://community.metamask.io/u/Oluwapelumi)\ **Replies:** 1\ **Last updated:** [April 6, 2024, 10:54pm UTC](https://community.metamask.io/t/lost-srp-recovery-passphrase/28681 "2024-04-06T22:54:23Z")
Please, how can I get my SRP Recovery Passphrase back… I have the password and Address to my MetaMask account! Kindly help on that! Thanks! --- ## [Cannot See Main Account in Wallet](https://community.metamask.io/t/cannot-see-main-account-in-wallet/28584)
**Author:** [@byronpappageorge](https://community.metamask.io/u/byronpappageorge)\ **Replies:** 7\ **Last updated:** [March 30, 2024, 1:45am UTC](https://community.metamask.io/t/cannot-see-main-account-in-wallet/28584 "2024-03-30T01:45:58Z")
Hey Guys, I dont know what the heck I did but for some reason my accounts are all whacky. I can no longer see my main account in my wallet, only when I click on “portfolio”. Is there a way to rest my accounts in the wa… --- ## [Wrong password limit? Backup account names before seed phrase recover?](https://community.metamask.io/t/wrong-password-limit-backup-account-names-before-seed-phrase-recover/28551)
**Author:** [@alex99999](https://community.metamask.io/u/alex99999)\ **Replies:** 1\ **Last updated:** [March 25, 2024, 9:33am UTC](https://community.metamask.io/t/wrong-password-limit-backup-account-names-before-seed-phrase-recover/28551 "2024-03-25T09:33:29Z")
Hi, I have an installed MetaMask extension in Chrome and after a long time (almost a year) I wanted to access my MetaMask, but it says “wrong password”. I’m sure to use the correct password since I use a password manag… --- ## [My wallet address changed as my wallet dint accept biometric and now a few rpc wallet address changed as I track my previous wallet address it has same amount of balance but my new token scriptions in that wallet address please advise](https://community.metamask.io/t/my-wallet-address-changed-as-my-wallet-dint-accept-biometric-and-now-a-few-rpc-wallet-address-changed-as-i-track-my-previous-wallet-address-it-has-same-amount-of-balance-but-my-new-token-scriptions-in-that-wallet-address-please-advise/28549)
**Author:** [@vyati](https://community.metamask.io/u/vyati)\ **Replies:** 1\ **Last updated:** [March 25, 2024, 4:10am UTC](https://community.metamask.io/t/my-wallet-address-changed-as-my-wallet-dint-accept-biometric-and-now-a-few-rpc-wallet-address-changed-as-i-track-my-previous-wallet-address-it-has-same-amount-of-balance-but-my-new-token-scriptions-in-that-wallet-address-please-advise/28549 "2024-03-25T04:10:47Z")
My wallet address changed as my wallet dint accept biometric and now a few rpc wallet address changed as I track my previous wallet address it has same amount of balance but my new token scriptions in that wallet address… --- ## [Trying to migrate from one computer to another, tokens dont reapear after entering provate key](https://community.metamask.io/t/trying-to-migrate-from-one-computer-to-another-tokens-dont-reapear-after-entering-provate-key/28490)
**Author:** [@yetanothersite](https://community.metamask.io/u/yetanothersite)\ **Replies:** 7\ **Last updated:** [March 20, 2024, 1:38am UTC](https://community.metamask.io/t/trying-to-migrate-from-one-computer-to-another-tokens-dont-reapear-after-entering-provate-key/28490 "2024-03-20T01:38:49Z")
Hello as the title says , I am trying to migrate from computer to another , entering my private key onto my new computer the tokens do not re-appear ?? are we supposed to re-enter them all ? I thought this would migra… [Next page](https://community.metamask.io/c/support/backup-restore-import/9.md?page=1)