# Backup / Restore / Import **URL:** https://community.metamask.io/c/support/backup-restore-import/9.md?page=1 [Latest](https://community.metamask.io/latest.md) · [Categories](https://community.metamask.io/categories.md) · [Tags](https://community.metamask.io/tags.md) **Page:** 2 --- ## [24 Seed Phrase - Keplr Wallet](https://community.metamask.io/t/24-seed-phrase-keplr-wallet/28406)
**Author:** [@happyhuman617](https://community.metamask.io/u/happyhuman617)\ **Replies:** 3\ **Last updated:** [March 13, 2024, 8:55am UTC](https://community.metamask.io/t/24-seed-phrase-keplr-wallet/28406 "2024-03-13T08:55:30Z")
Hello, I would like a 24 phrase seed phrase, but it seems MetaMask doesn’t offer it to the creator of the wallet If i generate a 24 word seed phrase in Keplr wallet, and import it into MetaMask, is this ok to use and … --- ## [Metamask recovery help please](https://community.metamask.io/t/metamask-recovery-help-please/28375)
**Author:** [@Susi](https://community.metamask.io/u/Susi)\ **Replies:** 1\ **Last updated:** [March 10, 2024, 12:49am UTC](https://community.metamask.io/t/metamask-recovery-help-please/28375 "2024-03-10T00:49:35Z")
Description: I have my 12 word recovery for MetaMask but can’t fin my recovery passwords ??? Anyone help? Purpose xx: \*\*Extension/Mobile/Both:\*\*xx Images/Attacments: xx --- ## [Unable to add new account](https://community.metamask.io/t/unable-to-add-new-account/28314)
**Author:** [@MadDogDean](https://community.metamask.io/u/MadDogDean)\ **Replies:** 6\ **Last updated:** [March 9, 2024, 6:58pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314 "2024-03-09T18:58:41Z")
Recently, I tried to add a new burner account to my MetaMask. I tried both on Brave and Firefox (on Win 11) and all seems ok, but when I hit the “Add new account” button, give the new account a name and click Create, not… --- ## [Metamsk steal money](https://community.metamask.io/t/metamsk-steal-money/28338)
**Author:** [@user439](https://community.metamask.io/u/user439)\ **Replies:** 1\ **Last updated:** [March 6, 2024, 12:10pm UTC](https://community.metamask.io/t/metamsk-steal-money/28338 "2024-03-06T12:10:04Z")
Description: MetaMask Purpose: MetaMask STEAL MONEY IF YOU ERASE RENINSTALL AND INSTALL AND PUT ALL 12 WORDS BACK TO THE ACCOUNT THE OLD ONE I LOST 1000K IN TOKENS AND METAMSK FLASK IS FAKE IS TO STEAL YOUR TOKENS Ex… --- ## [استرداد كلمات المرور](https://community.metamask.io/t/topic/28332)
**Author:** [@Alburaai](https://community.metamask.io/u/Alburaai)\ **Replies:** 2\ **Last updated:** [March 5, 2024, 9:13pm UTC](https://community.metamask.io/t/topic/28332 "2024-03-05T21:13:13Z")
I have an existing problem that I can find a solution for Can any of the honorable people here find a solution? --- ## [La frase semilla no funcio](https://community.metamask.io/t/la-frase-semilla-no-funcio/28330)
**Author:** [@user556](https://community.metamask.io/u/user556)\ **Replies:** 1\ **Last updated:** [March 5, 2024, 5:53pm UTC](https://community.metamask.io/t/la-frase-semilla-no-funcio/28330 "2024-03-05T17:53:18Z")
no se puede abrir con frase semilla --- ## [Duplicate wallet on import](https://community.metamask.io/t/duplicate-wallet-on-import/28315)
**Author:** [@MadDogDean](https://community.metamask.io/u/MadDogDean)\ **Replies:** 3\ **Last updated:** [March 2, 2024, 9:22pm UTC](https://community.metamask.io/t/duplicate-wallet-on-import/28315 "2024-03-02T21:22:03Z")
Recently (haven’t used MM in a while) opened MM and noticed I had 3 accounts showing. My #1 account is my regular account with my seed phrase - all is fine #2 account is imported using a private key. But after importin… --- ## [Change password on browser extension](https://community.metamask.io/t/change-password-on-browser-extension/28263)
**Author:** [@ptn77](https://community.metamask.io/u/ptn77)\ **Replies:** 2\ **Last updated:** [February 25, 2024, 1:59am UTC](https://community.metamask.io/t/change-password-on-browser-extension/28263 "2024-02-25T01:59:46Z")
Hello, Is there a way to change my login password on the MetaMask browser extension? I’ve searched and didn’t find the option. I’ll keep searching around. --- ## [Can't unlock wallet. Metamask Firefox extension has stopped working](https://community.metamask.io/t/cant-unlock-wallet-metamask-firefox-extension-has-stopped-working/28180)
**Author:** [@hhhh4444](https://community.metamask.io/u/hhhh4444)\ **Replies:** 19\ **Last updated:** [February 18, 2024, 1:33pm UTC](https://community.metamask.io/t/cant-unlock-wallet-metamask-firefox-extension-has-stopped-working/28180 "2024-02-18T13:33:00Z")
Hi, When i click MetaMask extension icon then the small window with black background and orange spinning wheel opens. The white unlock page does not appear at all. Only the orange wheel is spinning. It’s stuck. I can’t … --- ## [New Computer Missing Tokens](https://community.metamask.io/t/new-computer-missing-tokens/28213)
**Author:** [@Eons](https://community.metamask.io/u/Eons)\ **Replies:** 3\ **Last updated:** [February 17, 2024, 2:11pm UTC](https://community.metamask.io/t/new-computer-missing-tokens/28213 "2024-02-17T14:11:00Z")
I recently got a new computer. I set up MetaMask on the new machine and now my tokens are missing. I entered the Pass Phrase and I am able to access my account but the tokens are missing. Thoughts on how to recover? --- ## [New device, can’t find wallet](https://community.metamask.io/t/new-device-can-t-find-wallet/28206)
**Author:** [@kenaidude](https://community.metamask.io/u/kenaidude)\ **Replies:** 2\ **Last updated:** [February 16, 2024, 9:32pm UTC](https://community.metamask.io/t/new-device-can-t-find-wallet/28206 "2024-02-16T21:32:38Z")
I recently updated my phone (to and iPhone 15 Pro Max, if that matters). I was able to enter my seed phrase, and create a new password, but I can’t seem to find my original wallet that had my tokens in it. I do know the … --- ## [Hello pls i just clear my metamask apk data im trying to import my account back but i shows me invalid phrase code why my code is correct i wrote it down and i even snap it i been trying since but still not entering it keep saying error invalid phase code](https://community.metamask.io/t/hello-pls-i-just-clear-my-metamask-apk-data-im-trying-to-import-my-account-back-but-i-shows-me-invalid-phrase-code-why-my-code-is-correct-i-wrote-it-down-and-i-even-snap-it-i-been-trying-since-but-still-not-entering-it-keep-saying-error-invalid-phase-code/28144)
**Author:** [@Sirsadiq247](https://community.metamask.io/u/Sirsadiq247)\ **Replies:** 1\ **Last updated:** [February 7, 2024, 3:25pm UTC](https://community.metamask.io/t/hello-pls-i-just-clear-my-metamask-apk-data-im-trying-to-import-my-account-back-but-i-shows-me-invalid-phrase-code-why-my-code-is-correct-i-wrote-it-down-and-i-even-snap-it-i-been-trying-since-but-still-not-entering-it-keep-saying-error-invalid-phase-code/28144 "2024-02-07T15:25:51Z")
Hello pls i just clear my MetaMask apk data im trying to import my account back but i shows me invalid phrase code why my code is correct i wrote it down and i even snap it i been trying since but still not entering it k… --- ## [Create new account button not working Chrome](https://community.metamask.io/t/create-new-account-button-not-working-chrome/28142)
**Author:** [@Kal](https://community.metamask.io/u/Kal)\ **Replies:** 1\ **Last updated:** [February 6, 2024, 9:28pm UTC](https://community.metamask.io/t/create-new-account-button-not-working-chrome/28142 "2024-02-06T21:28:42Z")
Chrome extension account or hardware wallet button choose +add new account, put in a name, press create and spinning circle appears under window but does not create a new wallet. I have been getting around this iss… --- ## [Confirm password Issue](https://community.metamask.io/t/confirm-password-issue/28129)
**Author:** [@mortazavi](https://community.metamask.io/u/mortazavi)\ **Replies:** 2\ **Last updated:** [February 6, 2024, 9:25am UTC](https://community.metamask.io/t/confirm-password-issue/28129 "2024-02-06T09:25:01Z")
Hi after i add value to wallet, app force me “protect wallet” process that in step 2 after I confirm password app return error “Couldn’t unlock your account”, now i have password and unlock app every time but cant finish… --- ## [Import wallet via json](https://community.metamask.io/t/import-wallet-via-json/28052)
**Author:** [@rk75352](https://community.metamask.io/u/rk75352)\ **Replies:** 3\ **Last updated:** [January 29, 2024, 4:02pm UTC](https://community.metamask.io/t/import-wallet-via-json/28052 "2024-01-29T16:02:05Z")
Hi please help I am unable import wallet via json file error show not a v3 wallet --- ## [Lost SRP for MetaMask only accessed on iphone](https://community.metamask.io/t/lost-srp-for-metamask-only-accessed-on-iphone/27984)
**Author:** [@Daadogg](https://community.metamask.io/u/Daadogg)\ **Replies:** 15\ **Last updated:** [January 17, 2024, 11:56pm UTC](https://community.metamask.io/t/lost-srp-for-metamask-only-accessed-on-iphone/27984 "2024-01-17T23:56:19Z")
Description: Lost SRP for MetaMask only accessed wallet on iphone Purpose: I have the wallet ID and my wallet password, I need a way to access this account please. Unfortunately, I lost my SRP Extension/Mobile/Both: … --- ## [After changing the password, there is a new account but the seed is the same](https://community.metamask.io/t/after-changing-the-password-there-is-a-new-account-but-the-seed-is-the-same/28021)
**Author:** [@Michcio](https://community.metamask.io/u/Michcio)\ **Replies:** 1\ **Last updated:** [January 19, 2024, 8:42pm UTC](https://community.metamask.io/t/after-changing-the-password-there-is-a-new-account-but-the-seed-is-the-same/28021 "2024-01-19T20:42:27Z")
Hello, I have a strange situation, I changed my MetaMask password, after changing the password I have a different address and zero tokens, it’s like a new account, what happened, but the seed is the same, on etherscan 0 … --- ## [About my MetaMask wallet cannot connect to any dApp at the moment, please help!](https://community.metamask.io/t/about-my-metamask-wallet-cannot-connect-to-any-dapp-at-the-moment-please-help/28019)
**Author:** [@user64](https://community.metamask.io/u/user64)\ **Replies:** 1\ **Last updated:** [January 19, 2024, 3:32pm UTC](https://community.metamask.io/t/about-my-metamask-wallet-cannot-connect-to-any-dapp-at-the-moment-please-help/28019 "2024-01-19T15:32:53Z")
Description: About my MetaMask wallet cannot connect to any dApp at the moment, please help!!! Purpose: About my MetaMask wallet cannot connect to any dApp at the moment, please help!!! Extension/Mobile/Both: About … --- ## [Cannot identify or retrieve accounts linked to first metamask account - need help](https://community.metamask.io/t/cannot-identify-or-retrieve-accounts-linked-to-first-metamask-account-need-help/27951)
**Author:** [@RGBbyCS](https://community.metamask.io/u/RGBbyCS)\ **Replies:** 3\ **Last updated:** [January 10, 2024, 9:17am UTC](https://community.metamask.io/t/cannot-identify-or-retrieve-accounts-linked-to-first-metamask-account-need-help/27951 "2024-01-10T09:17:38Z")
EXAMPLE: Main account ( working I have ) shows in MetaMask second account (working has eth on eth network ) shows in MetaMask third account (working has eth on eth network ) shows in MetaMask forth account (no eth on… --- ## [Recover wallet from broken laptop](https://community.metamask.io/t/recover-wallet-from-broken-laptop/27941)
**Author:** [@luey70](https://community.metamask.io/u/luey70)\ **Replies:** 7\ **Last updated:** [January 10, 2024, 8:33am UTC](https://community.metamask.io/t/recover-wallet-from-broken-laptop/27941 "2024-01-10T08:33:58Z")
my laptop died with my meta mask wallet installed. got another laptop and put in my SRP but the account address is different and shows zero balance. have added 10 more new accounts but no luck. i can see my address on et… --- ## [Metamask wallet gone after recover phase](https://community.metamask.io/t/metamask-wallet-gone-after-recover-phase/27761)
**Author:** [@qahhaar](https://community.metamask.io/u/qahhaar)\ **Replies:** 11\ **Last updated:** [January 10, 2024, 7:27am UTC](https://community.metamask.io/t/metamask-wallet-gone-after-recover-phase/27761 "2024-01-10T07:27:54Z")
hi all. anyone now why my wallet in metamusk gone after key in recovery phase…many times i try but still gone --- ## [I lost my wallet](https://community.metamask.io/t/i-lost-my-wallet/27940)
**Author:** [@user41](https://community.metamask.io/u/user41)\ **Replies:** 2\ **Last updated:** [January 9, 2024, 12:28am UTC](https://community.metamask.io/t/i-lost-my-wallet/27940 "2024-01-09T00:28:41Z")
I’m fairly new to MetaMask and yesterday I deposited money into my account. later I noticed that I had 2 wallets and had deposited it into the wrong account. when I wanted to send it to my good wallet I had to have a pri… --- ## [Imported wallet to new computer with correct seed phrase, but after recovery wallet has no coins and the address has changed](https://community.metamask.io/t/imported-wallet-to-new-computer-with-correct-seed-phrase-but-after-recovery-wallet-has-no-coins-and-the-address-has-changed/27914)
**Author:** [@nwallace1985](https://community.metamask.io/u/nwallace1985)\ **Replies:** 5\ **Last updated:** [January 7, 2024, 5:00pm UTC](https://community.metamask.io/t/imported-wallet-to-new-computer-with-correct-seed-phrase-but-after-recovery-wallet-has-no-coins-and-the-address-has-changed/27914 "2024-01-07T17:00:56Z")
I used the correct seed phrase to recover my MetaMask wallet after I had removed it from my old machine and installed the extension on my new machine, but now all of my coins are gone and there is no sign of my old walle… --- ## [I urgently need help](https://community.metamask.io/t/i-urgently-need-help/27635)
**Author:** [@user3815](https://community.metamask.io/u/user3815)\ **Replies:** 29\ **Last updated:** [December 30, 2023, 10:07pm UTC](https://community.metamask.io/t/i-urgently-need-help/27635 "2023-12-30T22:07:58Z")
Hi i have been waiting for such a long a long time for my address to be relinked to my wallet and urgently need someone to contact me. I got the confirmation that the wallet was relinked and now on my end i cannot access… --- ## [I have my password but cannot enter Metamask](https://community.metamask.io/t/i-have-my-password-but-cannot-enter-metamask/27651)
**Author:** [@edky](https://community.metamask.io/u/edky)\ **Replies:** 12\ **Last updated:** [December 30, 2023, 1:34pm UTC](https://community.metamask.io/t/i-have-my-password-but-cannot-enter-metamask/27651 "2023-12-30T13:34:11Z")
Hello I have my password, I never deleted MetaMask on my phone, I dont have my srp. I have IOS any help? --- ## [My accounts just don't load](https://community.metamask.io/t/my-accounts-just-dont-load/27837)
**Author:** [@yaerna1](https://community.metamask.io/u/yaerna1)\ **Replies:** 9\ **Last updated:** [December 28, 2023, 9:14pm UTC](https://community.metamask.io/t/my-accounts-just-dont-load/27837 "2023-12-28T21:14:03Z")
Hi there. I was using MM a few hours ago and everything was working fine. An hour ago I tried using the app, and entered my password but my accounts don’t show up at all. It just keeps loading and nothing happens. When … --- ## [Unable to add new accounts in chrome](https://community.metamask.io/t/unable-to-add-new-accounts-in-chrome/27808)
**Author:** [@Mayo](https://community.metamask.io/u/Mayo)\ **Replies:** 3\ **Last updated:** [December 26, 2023, 9:26pm UTC](https://community.metamask.io/t/unable-to-add-new-accounts-in-chrome/27808 "2023-12-26T21:26:44Z")
I recently noticed that some of my wallets were missing when i open my MetaMask on chrome. I tryed getting them back via the add new account method but it wont let me add anymore accounts. When I click on add new accoun… --- ## [Problem regaining access to my Metamask account](https://community.metamask.io/t/problem-regaining-access-to-my-metamask-account/27507)
**Author:** [@imbanachek](https://community.metamask.io/u/imbanachek)\ **Replies:** 3\ **Last updated:** [December 21, 2023, 1:15pm UTC](https://community.metamask.io/t/problem-regaining-access-to-my-metamask-account/27507 "2023-12-21T13:15:20Z")
I have my password to my MetaMask account. The computer that had my working MetaMask browser extension crashed and could not be repaired. I got a new computer and unsuccessfully attempted to restore my MetaMask account… --- ## [Restore from an old backup](https://community.metamask.io/t/restore-from-an-old-backup/27594)
**Author:** [@flamer](https://community.metamask.io/u/flamer)\ **Replies:** 2\ **Last updated:** [December 3, 2023, 6:03am UTC](https://community.metamask.io/t/restore-from-an-old-backup/27594 "2023-12-03T06:03:37Z")
Hi guys, I went to open Meta Mask on my pc for the first time in a very long time and its asking me to create a new wallet or restore an existing wallet. I don’t think I saved the SRP anywhere. I do have an old ldb fil… --- ## [Plz help me this is very urgent and i couldnt find solution](https://community.metamask.io/t/plz-help-me-this-is-very-urgent-and-i-couldnt-find-solution/27622)
**Author:** [@Hijawi](https://community.metamask.io/u/Hijawi)\ **Replies:** 5\ **Last updated:** [December 5, 2023, 5:53pm UTC](https://community.metamask.io/t/plz-help-me-this-is-very-urgent-and-i-couldnt-find-solution/27622 "2023-12-05T17:53:31Z")
i have big problem i re-install m MM app and i logged in with my security seed but it open to me new wallet ? and when i tried to import they ask me for private key and i dont have it i tried all what they wrote in t… [Previous page](https://community.metamask.io/c/support/backup-restore-import/9.md) [Next page](https://community.metamask.io/c/support/backup-restore-import/9.md?page=2)