# Biometric issues

**URL:** https://community.metamask.io/t/biometric-issues/28877
**Category:** General
**Created:** [May 3, 2024, 6:36pm UTC](https://community.metamask.io/t/biometric-issues/28877 "2024-05-03T18:36:07Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Famous](https://avatars.discourse-cdn.com/v4/letter/f/bc79bd/32.png) [@Famous](https://community.metamask.io/u/Famous)
#### Post date: [May 3, 2024, 6:36pm UTC](https://community.metamask.io/t/biometric-issues/28877/1 "2024-05-03T18:36:07Z")

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My biometric just disappeared from my login page

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### Author: ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/tuya/32/15138_2.png) [@tuya](https://community.metamask.io/u/tuya)
#### Post date: [May 4, 2024, 9:17am UTC](https://community.metamask.io/t/biometric-issues/28877/2 "2024-05-04T09:17:49Z")

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Close the APP process and then restart it.  
If it doesn’t work, please contact the support team.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)
- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

 ![Start a Conversation](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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### Author: ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)
#### Post date: [June 2, 2024, 6:36pm UTC](https://community.metamask.io/t/biometric-issues/28877/3 "2024-06-02T18:36:55Z")

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