# Cannot read property

**URL:** <https://community.metamask.io/t/cannot-read-property/28712>\
**Category:** General\
**Created:** [April 10, 2024, 11:57am UTC](https://community.metamask.io/t/cannot-read-property/28712 "2024-04-10T11:57:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ar4i102](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@Ar4i102](https://community.metamask.io/u/Ar4i102)\
**Post date:** [April 10, 2024, 11:57am UTC](https://community.metamask.io/t/cannot-read-property/28712/1 "2024-04-10T11:57:23Z")

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![IMG_20240410_165430_614](https://europe1.discourse-cdn.com/metamask/original/3X/4/c/4c7ff971b69d753f6bbe06c88a873b55cbddcb04.jpeg)

hi, what could be the problem?  
restoring the wallet doesn’t help

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.io/u/2Cu4)\
**Post date:** [April 10, 2024, 12:38pm UTC](https://community.metamask.io/t/cannot-read-property/28712/2 "2024-04-10T12:38:04Z")

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I’d recommend reaching out to the MetaMask team here: [https://support.metamask.io/](https://support.metamask.io/)  
Click on the “Start a conversation” blue box. This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Keep interacting with the bot until it redirects you to an agent.

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**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.io/u/Chinzilla)\
**Post date:** [April 10, 2024, 1:19pm UTC](https://community.metamask.io/t/cannot-read-property/28712/3 "2024-04-10T13:19:02Z")

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Hi. Please refer to this announcement:

> [@MetaMask Android issue](https://community.metamask.io/t/metamask-android-issue/28715):
>
> GM MetaMask fam! :warning:We are aware of some users reporting an issue accessing their MetaMask accounts on android phones. :technologist:Our technical team is currently actively investigating and we will provide further updates shortly.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)\
**Post date:** [May 10, 2024, 11:57am UTC](https://community.metamask.io/t/cannot-read-property/28712/4 "2024-05-10T11:57:32Z")

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