# Certificate issue on Android

**URL:** <https://community.metamask.io/t/certificate-issue-on-android/27419>\
**Category:** Backup / Restore / Import\
**Created:** [November 13, 2023, 11:12pm UTC](https://community.metamask.io/t/certificate-issue-on-android/27419 "2023-11-13T23:12:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Nicos99](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/nicos99/32/32499_2.png) [@Nicos99](https://community.metamask.io/u/Nicos99)\
**Post date:** [November 13, 2023, 11:12pm UTC](https://community.metamask.io/t/certificate-issue-on-android/27419/1 "2023-11-13T23:12:03Z")

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Hi, I’m creating a dApp and there is an issue loading the site on the MetaMask browser for Android : an error message is displayed instead (_we encountered a problem / we could not load this page_) with detail “_SSL error: The certificate authority is not trusted_”.

My certificate is issued by **R3** from _Let’s Encrypt_ (relying on _Internet Security Research Group_). There is no error on other mobile browsers (Kiwi, Brave, Chrome, FireFox) or on MetaMask for iPhone!

==\> is this a known issue? ([this other post](https://community.metamask.io/t/certificate-error-in-metamask-android-while-testing-my-dapp/27049) looks similar). Is there any restriction on root certification authorities specifically for Android? Could MetaMask for Android incorporate the `R3` certificate as other browsers and the desktop and iPhone version seem to do?

Thank you in advance for your help.

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**Author:** ![xf0707](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/xf0707/32/38482_2.png) [@xf0707](https://community.metamask.io/u/xf0707)\
**Post date:** [November 14, 2023, 12:24am UTC](https://community.metamask.io/t/certificate-issue-on-android/27419/2 "2023-11-14T00:24:12Z")

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Hello and welcome to the MetaMask community, indeed as you said another article had mentioned this issue, I think you can contact MetaMask support for a more professional answer!

> [@Recover state logs for lost MM install](https://community.metamask.io/t/recover-state-logs-for-lost-mm-install/27369/2):
>
> Hey @M451, please reach out to MetaMask Support. Visit : [https://support.metamask.io/](https://support.metamask.io/) Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: [[image] ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmatio…

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**Author:** ![Nicos99](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/nicos99/32/32499_2.png) [@Nicos99](https://community.metamask.io/u/Nicos99)\
**Post date:** [November 21, 2023, 11:12am UTC](https://community.metamask.io/t/certificate-issue-on-android/27419/3 "2023-11-21T11:12:44Z")

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Well, I opened a ticket as adwised.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)\
**Post date:** [December 13, 2023, 11:12pm UTC](https://community.metamask.io/t/certificate-issue-on-android/27419/4 "2023-12-13T23:12:38Z")

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