# Confirm password Issue

**URL:** <https://community.metamask.io/t/confirm-password-issue/28129>\
**Category:** Backup / Restore / Import\
**Created:** [February 5, 2024, 12:22pm UTC](https://community.metamask.io/t/confirm-password-issue/28129 "2024-02-05T12:22:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mortazavi](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@mortazavi](https://community.metamask.io/u/mortazavi)\
**Post date:** [February 5, 2024, 12:22pm UTC](https://community.metamask.io/t/confirm-password-issue/28129/1 "2024-02-05T12:22:18Z")

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Hi after i add value to wallet, app force me “protect wallet” process that in step 2 after I confirm password app return error “Couldn’t unlock your account”, now i have password and unlock app every time but cant finish “protect wallet” process

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**Author:** ![mortazavi](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@mortazavi](https://community.metamask.io/u/mortazavi)\
**Post date:** [February 6, 2024, 9:03am UTC](https://community.metamask.io/t/confirm-password-issue/28129/2 "2024-02-06T09:03:47Z")

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guys plz help me, after enter password, app force me protect with recovery pharase and then error password in step 2 (confirm password), i copy past same password that i login to app

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**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.io/u/Chinzilla)\
**Post date:** [February 6, 2024, 9:25am UTC](https://community.metamask.io/t/confirm-password-issue/28129/3 "2024-02-06T09:25:01Z")

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It would be best if you contact Support team at [https://support.metamask.io](https://support.metamask.io) and click `Start a Conversation`

![support](https://europe1.discourse-cdn.com/metamask/original/2X/9/904c54088d60c961995f00044ec032194956e522.jpeg)

Once you click Start a conversation a live chat bot will appear on your screen. It will give you an automated response at first, but afterwards you should be able to contact the support team directly.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)\
**Post date:** [March 6, 2024, 12:22pm UTC](https://community.metamask.io/t/confirm-password-issue/28129/4 "2024-03-06T12:22:24Z")

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