# Enabling PLSX/Swapping PLSX not working?

**URL:** <https://community.metamask.io/t/enabling-plsx-swapping-plsx-not-working/28450>\
**Category:** Swaps and Bridges\
**Created:** [March 15, 2024, 5:44pm UTC](https://community.metamask.io/t/enabling-plsx-swapping-plsx-not-working/28450 "2024-03-15T17:44:09Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.io/u/2Cu4)\
**Post date:** [March 15, 2024, 5:47pm UTC](https://community.metamask.io/t/enabling-plsx-swapping-plsx-not-working/28450/2 "2024-03-15T17:47:18Z")

</div>

I’ve answered you here: [Enabling PLSX, Swapping for HEX](https://community.metamask.io/t/enabling-plsx-swapping-for-hex/28447)

Did you follow the steps I provided? If yes and it didn¨t help, then then please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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_[View the full topic](https://community.metamask.io/t/enabling-plsx-swapping-plsx-not-working/28450)._