# Fund processing center **URL:** \ **Category:** General\ **Created:** [January 25, 2024, 11:17pm UTC](https://community.metamask.io/t/fund-processing-center/28062 "2024-01-25T23:17:57Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![nickcoj74](https://avatars.discourse-cdn.com/v4/letter/n/ed655f/32.png) [@nickcoj74](https://community.metamask.io/u/nickcoj74)\ **Post date:** [January 25, 2024, 11:17pm UTC](https://community.metamask.io/t/fund-processing-center/28062/1 "2024-01-25T23:17:57Z")
I withdrawal over 30000 from a platform called ETSY to MetaMask. I contacted MetaMask on whatapp. They are the funds exceptional processing center. They told me my funds were on hold for money laundering and i needed to deposit 1500 to unfreeze my account. I deposited and now they’re asking for 1700 more for trading. Can someone help me? Is this true? ---
**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/tuya/32/15138_2.png) [@tuya](https://community.metamask.io/u/tuya)\ **Post date:** [January 25, 2024, 11:37pm UTC](https://community.metamask.io/t/fund-processing-center/28062/2 "2024-01-25T23:37:39Z")
hi @nickcoj74 . This is a scam, MetaMask only provides services on the official platform, let alone making such requests. Please do not transfer money to these scammers again. contact the support team as follows > [@Do you think your wallet has been hacked? - READ HERE](https://community.metamask.io/t/do-you-think-your-wallet-has-been-hacked-read-here/14059): > > If there have been any transactions in your wallet that you did NOT confirm, it may be that your wallet has been compromised. If you believe this is the case, please submit a ticket to our support team at [https://support.metamask.io/](https://support.metamask.io/) and click Start a Conversation A live chat box window will then automatically appear on your screen where you may contact the support team. It is best practice not to discuss a compromised wallet on the community forum. For your privacy … ---
**Author:** ![nickcoj74](https://avatars.discourse-cdn.com/v4/letter/n/ed655f/32.png) [@nickcoj74](https://community.metamask.io/u/nickcoj74)\ **Post date:** [January 26, 2024, 11:54am UTC](https://community.metamask.io/t/fund-processing-center/28062/3 "2024-01-26T11:54:34Z")
My funds went to MetaMask. Why funds are not showing up? I didn’t give anyone a recovering phase. Should i give you my MetaMask address? Are you able to check it out for me? ---
**Author:** ![Maryam](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/maryam/32/14141_2.png) [@Maryam](https://community.metamask.io/u/Maryam)\ **Post date:** [January 26, 2024, 1:46pm UTC](https://community.metamask.io/t/fund-processing-center/28062/4 "2024-01-26T13:46:00Z")
Hi @nickcoj74, > [@nickcoj74](#): > > I contacted MetaMask on whatapp. They are the funds exceptional processing center. They told me my funds were on hold for money laundering and i needed to deposit 1500 to unfreeze my account. This is definitely a scam as Tuya mentioned. I am sorry for what happened, but you have contacted the scammers. > [@nickcoj74](#): > > I didn’t give anyone a recovering phase. Have you clicked on a link sent to you? If yes, most possibly your wallet has been hacked. Please read carefully the post Tuya shared and contact the MetaMask support team. - Visit : [https://support.metamask.io/](https://support.metamask.io/) - Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: [![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) - This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. **Remember** - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![nickcoj74](https://avatars.discourse-cdn.com/v4/letter/n/ed655f/32.png) [@nickcoj74](https://community.metamask.io/u/nickcoj74)\ **Post date:** [January 26, 2024, 2:45pm UTC](https://community.metamask.io/t/fund-processing-center/28062/5 "2024-01-26T14:45:04Z")
I didn’t received any link. I didn’t give out my address. I don’t know what to do. ---
**Author:** ![user007](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/user007/32/26173_2.png) [@user007](https://community.metamask.io/u/user007)\ **Post date:** [January 26, 2024, 3:07pm UTC](https://community.metamask.io/t/fund-processing-center/28062/6 "2024-01-26T15:07:18Z")
You have to be more careful and WARNING WhatsApp used by many scammers. ---
**Author:** ![Maryam](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/maryam/32/14141_2.png) [@Maryam](https://community.metamask.io/u/Maryam)\ **Post date:** [January 26, 2024, 3:18pm UTC](https://community.metamask.io/t/fund-processing-center/28062/7 "2024-01-26T15:18:40Z")
@nickcoj74 > [@nickcoj74](#): > > I didn’t received any link. I didn’t give out my address. I don’t know what to do. Please check here: > [@nickcoj74](#): > > They told me my funds were on hold for money laundering and i needed to deposit 1500 to unfreeze my account. I deposited You mentioned that you have deposited. That site via which you have deposited your funds must be a scam site. Do NOT send any more funds to them. They are scammers. ---
**Author:** ![Maryam](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/maryam/32/14141_2.png) [@Maryam](https://community.metamask.io/u/Maryam)\ **Post date:** [January 26, 2024, 3:53pm UTC](https://community.metamask.io/t/fund-processing-center/28062/8 "2024-01-26T15:53:16Z")
> [@nickcoj74](#): > > I don’t know what to do. **Please contact the support team.** They can take a look at your address. Please check here: > [@Maryam](#): > > - Visit : [https://support.metamask.io/](https://support.metamask.io/) > - Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: > > [![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) > > - This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. > > **Remember** - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)\ **Post date:** [February 24, 2024, 11:18pm UTC](https://community.metamask.io/t/fund-processing-center/28062/9 "2024-02-24T23:18:38Z")
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