# Infitinity loading extension in Firefox browser **URL:** \ **Category:** NFTs\ **Created:** [April 11, 2024, 8:10pm UTC](https://community.metamask.io/t/infitinity-loading-extension-in-firefox-browser/28741 "2024-04-11T20:10:24Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Katarzyna](https://avatars.discourse-cdn.com/v4/letter/k/439d5e/32.png) [@Katarzyna](https://community.metamask.io/u/Katarzyna)\ **Post date:** [April 11, 2024, 8:10pm UTC](https://community.metamask.io/t/infitinity-loading-extension-in-firefox-browser/28741/1 "2024-04-11T20:10:24Z")
Hi, for few day a have a problem with infinity loading extension in Firefox browser. I have no idea how to solve it. ![Zrzut ekranu 2024-04-11 220702](https://europe1.discourse-cdn.com/metamask/original/3X/b/9/b903c5af187779d8bd32bd25534c1a255768bf59.png) ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.io/u/2Cu4)\ **Post date:** [April 11, 2024, 10:27pm UTC](https://community.metamask.io/t/infitinity-loading-extension-in-firefox-browser/28741/2 "2024-04-11T22:27:37Z")
Hello! Are you using the latest version of mm extension? [https://support.metamask.io/hc/en-us/articles/360060268452-How-to-update-the-version-of-MetaMask](https://support.metamask.io/hc/en-us/articles/360060268452-How-to-update-the-version-of-MetaMask) If that doesn’t solve it for you then I’d recommend reaching out to the MetaMask team here: [https://support.metamask.io/](https://support.metamask.io/) Click on the “Start a conversation” blue box. This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Keep interacting with the bot until it redirects you to an agent. ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [April 12, 2024, 5:47am UTC](https://community.metamask.io/t/infitinity-loading-extension-in-firefox-browser/28741/3 "2024-04-12T05:47:41Z")
Hi @Katarzyna or try my instruction: > [@MetaMask Blank Screen on Firefox but no seed](https://community.metamask.io/t/metamask-blank-screen-on-firefox-but-no-seed/12971/32): > > How to find MetaMask fox_face Vault Data in computer’s files (guide for Windows users) if you use a Firefox browser and you can’t open your MetaMask wallet one You need to know the password for your MetaMask fox_face wallet two Ways to Find Your Firefox Profile Location in Windows: about:support three When you open a Firefox Profile folder: xxxxxxxx.default-release point_up_2 Open folder storage point_up_2 and in the storage folder … If you need advice, write to me on my telegram, which you can find in my profile: [Profile - Luigi - MetaMask](https://community.metamask.io/u/luigi/) ---
**Author:** ![Katarzyna](https://avatars.discourse-cdn.com/v4/letter/k/439d5e/32.png) [@Katarzyna](https://community.metamask.io/u/Katarzyna)\ **Post date:** [April 12, 2024, 9:56pm UTC](https://community.metamask.io/t/infitinity-loading-extension-in-firefox-browser/28741/4 "2024-04-12T21:56:02Z")
Yes, the latest. I wrote to support to help 🙂 ---
**Author:** ![Katarzyna](https://avatars.discourse-cdn.com/v4/letter/k/439d5e/32.png) [@Katarzyna](https://community.metamask.io/u/Katarzyna)\ **Post date:** [April 12, 2024, 9:57pm UTC](https://community.metamask.io/t/infitinity-loading-extension-in-firefox-browser/28741/5 "2024-04-12T21:57:30Z")
Yeah thanks to your intruction I recover my seeds but still I lost data which acc was connected with which side ☹ I create many account to many sides ☹ ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)\ **Post date:** [May 11, 2024, 8:11pm UTC](https://community.metamask.io/t/infitinity-loading-extension-in-firefox-browser/28741/6 "2024-05-11T20:11:04Z")
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