# JSON Parse error\> Unexpected token android

**URL:** <https://community.metamask.io/t/json-parse-error-unexpected-token-android/28830>\
**Category:** General\
**Created:** [April 25, 2024, 7:17am UTC](https://community.metamask.io/t/json-parse-error-unexpected-token-android/28830 "2024-04-25T07:17:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![marko.klaric](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@marko.klaric](https://community.metamask.io/u/marko.klaric)\
**Post date:** [April 25, 2024, 7:17am UTC](https://community.metamask.io/t/json-parse-error-unexpected-token-android/28830/1 "2024-04-25T07:17:13Z")

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I had been using bio metrics (fingerprint) to login to the android MetaMask application (v7.20.1). I was trying to login but the bio metrics was unresponsive. I tried to use the biometrics a few times without success. Than, toggle to use bio metrics disappeared. So I tried to login with the correct string/password and got the Json Parse error: unexpected token. Any other string correctly tosses the invalid password error.  
I’ve cleared cache with no success. Reset the phone no success. Updated browsers with no success. My correct password throws the correct error message of “invalid password” while any other string throws the above json parse error.

Please help! I’m locked out of my funds and it is very unpleasant.

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**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.io/u/Chinzilla)\
**Post date:** [April 25, 2024, 10:04am UTC](https://community.metamask.io/t/json-parse-error-unexpected-token-android/28830/2 "2024-04-25T10:04:12Z")

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Hi @marko.klaric , welcome to MetaMask community!

It would be best if you contact Support team at [https://support.metamask.io](https://support.metamask.io) and click `Start a Conversation`

![support](https://europe1.discourse-cdn.com/metamask/original/2X/9/904c54088d60c961995f00044ec032194956e522.jpeg)

Once you click Start a Conversation a live chat bot will appear on your screen. It will give you an automated response at first, but insist and you should be able to contact the support team.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)\
**Post date:** [May 25, 2024, 7:17am UTC](https://community.metamask.io/t/json-parse-error-unexpected-token-android/28830/3 "2024-05-25T07:17:24Z")

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