# MateMask cannot be opened！

**URL:** <https://community.metamask.io/t/matemask-cannot-be-opened/30285>\
**Category:** Support\
**Created:** [March 19, 2025, 4:27am UTC](https://community.metamask.io/t/matemask-cannot-be-opened/30285 "2025-03-19T04:27:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ALIANG](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@ALIANG](https://community.metamask.io/u/ALIANG)\
**Post date:** [March 19, 2025, 4:27am UTC](https://community.metamask.io/t/matemask-cannot-be-opened/30285/1 "2025-03-19T04:27:12Z")

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My MetaMask plug-in cannot be opened in the chrome plug-in, and it keeps spinning in circles. I have tried to download the MetaMask plug-in using other browsers and then import the mnemonic, but the account cannot be saved because I did not save the account private key. There is no way to solve this problem now. I need to successfully enter my chrome MetaMask, which contains some important accounts. Does anyone know how to solve this problem? Thank you!

This situation has lasted for several days. I have tried restarting the computer and clearing the Chrome cache, but it still can’t be solved!

 ![image](https://europe1.discourse-cdn.com/metamask/original/3X/d/4/d4006bdba507acc954b84a6676edd7b2bb732bcd.png)

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**Author:** ![\_Star](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/_star/32/36316_2.png) [@\_Star](https://community.metamask.io/u/_Star)\
**Post date:** [March 19, 2025, 4:33am UTC](https://community.metamask.io/t/matemask-cannot-be-opened/30285/2 "2025-03-19T04:33:19Z")

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Hi @ALIANG thank you so much for the details, just to confirm, the account you want to access was an imported account, I mean are you sure you imported it using a private key?  
Can you please confirm the version of the MetaMask extension / app you are using? To get it please go to settings then scroll down, About MetaMask.

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**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/tuya/32/15138_2.png) [@tuya](https://community.metamask.io/u/tuya)\
**Post date:** [March 19, 2025, 6:13am UTC](https://community.metamask.io/t/matemask-cannot-be-opened/30285/3 "2025-03-19T06:13:23Z")

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1, open Chrome’s extension management page.  
chrome://extensions/  
2, disable MetaMask first, that is, turn it off  
3, and then enable it.

Now you should be able to use it normally

 ![image](https://europe1.discourse-cdn.com/metamask/original/3X/0/6/069fd9b83700193ee999b953898bce81554b98fd.png)

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**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\
**Post date:** [March 19, 2025, 9:18am UTC](https://community.metamask.io/t/matemask-cannot-be-opened/30285/4 "2025-03-19T09:18:21Z")

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Try turn on developer mode:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/9/f/9fd6212c9549735b00948b6486782db6662951e2.jpeg "How to enable Developer Mode in Chrome Extensions") ](https://www.youtube.com/watch?v=drNTeGl41ns)

Then click on update top left and all your extensions will be updated.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.io/u/system)\
**Post date:** [April 18, 2025, 4:27am UTC](https://community.metamask.io/t/matemask-cannot-be-opened/30285/5 "2025-04-18T04:27:55Z")

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