# MetaMask encountered an error - message an inality to log in

hi there
my problem is a double one -

  1. i have been asked to give my ticket number by Metamask Support on twitter - are they legitimate? they seem to be and have communicated their willingness to support without going into specifics - is anything re metamask legitimate
  2. i repeatedly get this message when trying to login

MetaMask encountered an error

Try again by closing and reopening the popup, or contact support here.

Error Details

Try again by closing and reopening the popup, or contact support here.

Error Details

what is this about?

2 Likes

I have encountered the same problem! plz help us :frowning: