# Metamask.Extension

**URL:** <https://community.metamask.io/t/metamask-extension/27317>\
**Category:** Backup / Restore / Import\
**Created:** [November 2, 2023, 11:16am UTC](https://community.metamask.io/t/metamask-extension/27317 "2023-11-02T11:16:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jo.hurtado](https://avatars.discourse-cdn.com/v4/letter/j/6f9a4e/32.png) [@jo.hurtado](https://community.metamask.io/u/jo.hurtado)\
**Post date:** [November 2, 2023, 11:16am UTC](https://community.metamask.io/t/metamask-extension/27317/1 "2023-11-02T11:16:30Z")

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Today I entered my MetaMask wallet (chrome extension) without any problem, a few hours later when I looked, the extension was not there and when I entered the extension manager, it appears damaged, the problem is that after restoring it my wallet It was no longer there, it asked me to create a new one or enter the seed phrase, the problem is that I cannot locate my seed phrase, and I would like to know if after the failure of the extension, there is a way that they can restore my account or move the funds to another wallet.

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**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.io/u/Chinzilla)\
**Post date:** [November 2, 2023, 11:17am UTC](https://community.metamask.io/t/metamask-extension/27317/2 "2023-11-02T11:17:57Z")

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Hello @jo.hurtado, welcome to MetaMask community!

It would be best if you contact Support team at [https://support.metamask.io](https://support.metamask.io) and click `Start a Conversation`

![support](https://europe1.discourse-cdn.com/metamask/original/2X/9/904c54088d60c961995f00044ec032194956e522.jpeg)

Once you click Start a conversation a live chat bot will appear on your screen. It will give you an automated response at first, but afterwards you should be able to contact the support team directly.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.io/u/system)\
**Post date:** [December 2, 2023, 11:16am UTC](https://community.metamask.io/t/metamask-extension/27317/3 "2023-12-02T11:16:53Z")

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