Missing funds, no response


It has been 11 days since I wrote regarding my issue here and to the metamask support. I have got no answer anywhere and metamask support is ignoring me - I sent them few emails already (still no response).

I have bought ETH for my metamask wallet, I have information about the amount received in activity tab, but it is not disposal and dont show at my balance. I’ve checked the balance on multiple devices.

Do they really not care? My money can be lost, stolen, or I dont know!

I am also going through an issue, I transferred 5000 USDT from Matic to Etherium mainnet (TX ID: Ethereum Transaction Hash (Txhash) Details | Etherscan). Right after exactly 2mins from the time the tokens came to my wallet it automatically got transferred to another wallet without me even touching anything. It was about 5000$ worth of USDT which was transferred out of my wallet to an account without my approval. Is there a way matamask team can help me out

Here is the TX ID of malicious transaction: Ethereum Transaction Hash (Txhash) Details | Etherscan

How can the funds dissapper in few seconds ? Has this ever happened to someone?