# Please solve this problem. Metamask help team

**URL:** <https://community.metamask.io/t/please-solve-this-problem-metamask-help-team/28745>\
**Category:** General\
**Created:** [April 12, 2024, 6:41am UTC](https://community.metamask.io/t/please-solve-this-problem-metamask-help-team/28745 "2024-04-12T06:41:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Mahatab](https://avatars.discourse-cdn.com/v4/letter/m/b5e925/32.png) [@Mahatab](https://community.metamask.io/u/Mahatab)\
**Post date:** [April 12, 2024, 6:41am UTC](https://community.metamask.io/t/please-solve-this-problem-metamask-help-team/28745/1 "2024-04-12T06:41:50Z")

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**Description:**  
View: Root  
TypeError: Cannot read property ‘toLowerCase’ of undefined

 ![Screenshot_20240412-122353](https://europe1.discourse-cdn.com/metamask/original/3X/5/8/5852f490cc7cbbb495977d3b07fd6e28e0aaefb2.jpeg)

**Purpose:**

**Extension/Mobile/Both:**

**Images/Attacments:**

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**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.io/u/Chinzilla)\
**Post date:** [April 12, 2024, 12:12pm UTC](https://community.metamask.io/t/please-solve-this-problem-metamask-help-team/28745/2 "2024-04-12T12:12:30Z")

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It would be best if you contact Support team at [https://support.metamask.io](https://support.metamask.io) and click `Start a Conversation`

![support](https://europe1.discourse-cdn.com/metamask/original/2X/9/904c54088d60c961995f00044ec032194956e522.jpeg)

Once you click Start a conversation a live chat bot will appear on your screen. It will give you an automated response at first, but afterwards you should be able to contact the support team directly.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.io/u/system)\
**Post date:** [May 12, 2024, 6:41am UTC](https://community.metamask.io/t/please-solve-this-problem-metamask-help-team/28745/3 "2024-05-12T06:41:56Z")

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