# Regaining using biometrics
**URL:** https://community.metamask.io/t/regaining-using-biometrics/31506
**Category:** Support
**Created:** [June 11, 2026, 7:56pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506 "2026-06-11T19:56:02Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Jsavilla](https://community.metamask.io/u/Jsavilla)
#### Post date: [June 11, 2026, 7:56pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506/1 "2026-06-11T19:56:02Z")
**Article Title: Regain the ability to use biometrics after reinstall**
**Article Link: biometrics data**
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### Author:  [@discourse\_ai\_spam](https://community.metamask.io/u/discourse_ai_spam)
#### Post date: [June 11, 2026, 7:56pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506/2 "2026-06-11T19:56:12Z")
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### Author:  [@system](https://community.metamask.io/u/system)
#### Post date: [June 11, 2026, 8:23pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506/3 "2026-06-11T20:23:34Z")
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### Author:  [@HiroProtagonist](https://community.metamask.io/u/HiroProtagonist)
#### Post date: [June 11, 2026, 8:43pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506/4 "2026-06-11T20:43:30Z")
If im understanding correctly: you were using biometrics, resintalled MetaMask, and cant use biometric login anymore?
Try this: 3 lines menu \> Settings \> Security and Privacy \> check that “device authenticaton” is turned on. (if its already on, try turning it off. Close MM, re-open, then re-enable it)
If that’s not working reach out to our helpdesk so we can take a closer look: [https://support.MetaMask.io](https://support.MetaMask.io) \> either button under ‘Contact Support’. The bot will ask a few questions then get you connected.
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### Author:  [@Jsavilla](https://community.metamask.io/u/Jsavilla)
#### Post date: [June 11, 2026, 9:10pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506/5 "2026-06-11T21:10:58Z")
Thank you for your follow up. I was able to enable biometrics after I did the force stop that was recommended.
I also connected you to the wallet where I saw some withdrawals made that I did not know of. It is named initial wallet.
Please note I also do haved another wallet there that I want to leave fully enabled.
Thank you for your help on all this. it’s very appreciated!
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### Author:  [@HiroProtagonist](https://community.metamask.io/u/HiroProtagonist)
#### Post date: [June 11, 2026, 10:10pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506/6 "2026-06-11T22:10:43Z")
Reach out to our helpdesk so we can grab some more details: [https://support.MetaMask.io](https://support.MetaMask.io) \> either button under ‘Contact Support’ The bot will ask a few questions then get you connected.
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### Author:  [@KBeeTheCapybara](https://community.metamask.io/u/KBeeTheCapybara)
#### Post date: [June 12, 2026, 4:25pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506/7 "2026-06-12T16:25:59Z")
Hey -
To share, nobody from our team will ever reach out to you directly @Jsavilla . Please do not post any personal information, including your name.
Follow what Hiro shared above to contact official MetaMask Support through [https://support.metamask.io/](https://support.metamask.io/) . Please be careful.
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### Author:  [@system](https://community.metamask.io/u/system)
#### Post date: [July 11, 2026, 7:56pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506/8 "2026-07-11T19:56:18Z")
This topic was automatically closed after 29 days. New replies are no longer allowed.
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### Author:  [@system](https://community.metamask.io/u/system)
#### Post date: [July 11, 2026, 7:56pm UTC](https://community.metamask.io/t/regaining-using-biometrics/31506/9 "2026-07-11T19:56:20Z")