# Snap is asking for version 11 update

**URL:** <https://community.metamask.io/t/snap-is-asking-for-version-11-update/28041>\
**Category:** Snaps\
**Created:** [January 22, 2024, 1:03pm UTC](https://community.metamask.io/t/snap-is-asking-for-version-11-update/28041 "2024-01-22T13:03:36Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![swagcat](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@swagcat](https://community.metamask.io/u/swagcat)\
**Post date:** [January 22, 2024, 1:03pm UTC](https://community.metamask.io/t/snap-is-asking-for-version-11-update/28041/1 "2024-01-22T13:03:36Z")

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Help!! Having issue connecting snap, MetaMask is already updated  
Ussing Brave  
Tried restarting the browser but no luck.  
Tried updating meta on developer mode but no luck.

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**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/tuya/32/15138_2.png) [@tuya](https://community.metamask.io/u/tuya)\
**Post date:** [January 22, 2024, 1:37pm UTC](https://community.metamask.io/t/snap-is-asking-for-version-11-update/28041/2 "2024-01-22T13:37:53Z")

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hey @swagcat . Back up your seed phrase and reinstall MetaMask. See if it works.

Someone solved the same problem using this method.

> [@Trying to install a snap, it says update required to version 11.0](https://community.metamask.io/t/trying-to-install-a-snap-it-says-update-required-to-version-11-0/27017/3):
>
> Thank you tuya, I installed MetaMask on my Brave browser and it worked, I guess I would have to reinstall it on my Chrome, thanks for reply anyway!

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**Author:** ![swagcat](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@swagcat](https://community.metamask.io/u/swagcat)\
**Post date:** [January 22, 2024, 1:56pm UTC](https://community.metamask.io/t/snap-is-asking-for-version-11-update/28041/3 "2024-01-22T13:56:07Z")

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Thank you will try that, Just wondering. So i got 4 accounts on meta mask. Is all 4 going to get recovered as its shows same seed phrase for all 4 accounts.

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**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/tuya/32/15138_2.png) [@tuya](https://community.metamask.io/u/tuya)\
**Post date:** [January 22, 2024, 1:59pm UTC](https://community.metamask.io/t/snap-is-asking-for-version-11-update/28041/4 "2024-01-22T13:59:31Z")

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yes. all accounts with the same seed phrase will be restored.  
So, be sure to keep your seed phrase safe 🐈

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**Author:** ![swagcat](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@swagcat](https://community.metamask.io/u/swagcat)\
**Post date:** [January 22, 2024, 6:10pm UTC](https://community.metamask.io/t/snap-is-asking-for-version-11-update/28041/5 "2024-01-22T18:10:05Z")

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All accounts were not restored and its still not working.

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.io/u/nakedwinnie)\
**Post date:** [January 22, 2024, 6:19pm UTC](https://community.metamask.io/t/snap-is-asking-for-version-11-update/28041/6 "2024-01-22T18:19:14Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.