# Technical error **URL:** \ **Category:** NFTs\ **Created:** [June 22, 2023, 6:57pm UTC](https://community.metamask.io/t/technical-error/26082 "2023-06-22T18:57:14Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Kryptonite](https://avatars.discourse-cdn.com/v4/letter/k/6bbea6/32.png) [@Kryptonite](https://community.metamask.io/u/Kryptonite)\ **Post date:** [June 22, 2023, 6:57pm UTC](https://community.metamask.io/t/technical-error/26082/1 "2023-06-22T18:57:14Z")
View: Root TypeError: undefined is not an object (evaluating ‘t.toLowerCase’) I’m getting this error, my MetaMask is completely blocked and I can’t retrieve any of my information including SRF and private keys. I can’t reset because I can’t see my keys when I’m logged in so afraid if I reset that I can’t ever access the wallet again. Need assistance, any one? ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\ **Post date:** [June 22, 2023, 7:53pm UTC](https://community.metamask.io/t/technical-error/26082/2 "2023-06-22T19:53:45Z")
Hi @Kryptonite and welcome to the MetaMask community, It would be best if you contacted the MetaMask support team at [https://support.metamask.io](https://support.metamask.io) scroll down a bit and click Start a conversation. Once you click Start a conversation a live chat bot will appear on your screen. It will give you an automated response at first, but afterwards you should be able to contact the support team directly. ![image](https://europe1.discourse-cdn.com/metamask/original/3X/d/8/d8c19921407dfabd1dac088f740a43cde49f2a4e.png) Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![user2337](https://avatars.discourse-cdn.com/v4/letter/u/d2c977/32.png) [@user2337](https://community.metamask.io/u/user2337)\ **Post date:** [June 24, 2023, 11:03am UTC](https://community.metamask.io/t/technical-error/26082/3 "2023-06-24T11:03:07Z")
Did you manage to get help ? Am having the same issue as your , can’t reset also because I can’t have access to the phrase and private keys . ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\ **Post date:** [June 24, 2023, 11:03am UTC](https://community.metamask.io/t/technical-error/26082/4 "2023-06-24T11:03:59Z")
Hi @user2337 and welcome to MetaMask community Please contact the MetaMask customer support team by following the steps above. ---
**Author:** ![user2337](https://avatars.discourse-cdn.com/v4/letter/u/d2c977/32.png) [@user2337](https://community.metamask.io/u/user2337)\ **Post date:** [June 24, 2023, 11:07am UTC](https://community.metamask.io/t/technical-error/26082/5 "2023-06-24T11:07:28Z")
I have done that , been past two days now and now I lost got response . And it was about a short term solution of resseting the meta mask on my iOS mobile which I can’t do because I would loose my assets ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\ **Post date:** [June 24, 2023, 11:11am UTC](https://community.metamask.io/t/technical-error/26082/6 "2023-06-24T11:11:45Z")
I understand ☹ backing up your Secret Recovery Phrase when you set up your wallet is very important. ---
**Author:** ![user2337](https://avatars.discourse-cdn.com/v4/letter/u/d2c977/32.png) [@user2337](https://community.metamask.io/u/user2337)\ **Post date:** [June 24, 2023, 11:20am UTC](https://community.metamask.io/t/technical-error/26082/7 "2023-06-24T11:20:33Z")
You are right , and for some reason this error of the app not been accessible “TypeError:undefined is not an object (evaluating ‘t.toLowerCase’” , am sure am not the first to face this , have there been any kind of solution witout having to reset the whole app thereby loosing my imported account that holds all of my assets ? ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\ **Post date:** [June 24, 2023, 11:26am UTC](https://community.metamask.io/t/technical-error/26082/8 "2023-06-24T11:26:14Z")
Not that I am aware of, otherwise I would have definitely posted it here in order to help. ---
**Author:** ![user2337](https://avatars.discourse-cdn.com/v4/letter/u/d2c977/32.png) [@user2337](https://community.metamask.io/u/user2337)\ **Post date:** [June 24, 2023, 11:36am UTC](https://community.metamask.io/t/technical-error/26082/9 "2023-06-24T11:36:58Z")
So best advice I guess is to wait? It gets me really anxious because I have all my assets there . ---
**Author:** ![user2337](https://avatars.discourse-cdn.com/v4/letter/u/d2c977/32.png) [@user2337](https://community.metamask.io/u/user2337)\ **Post date:** [June 24, 2023, 12:34pm UTC](https://community.metamask.io/t/technical-error/26082/10 "2023-06-24T12:34:40Z")
hd-seed-phrase-guesser/ Is this legit to use ? ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\ **Post date:** [June 24, 2023, 12:38pm UTC](https://community.metamask.io/t/technical-error/26082/11 "2023-06-24T12:38:25Z")
Never heard of it, sorry. ---
**Author:** ![user2337](https://avatars.discourse-cdn.com/v4/letter/u/d2c977/32.png) [@user2337](https://community.metamask.io/u/user2337)\ **Post date:** [June 24, 2023, 12:45pm UTC](https://community.metamask.io/t/technical-error/26082/12 "2023-06-24T12:45:21Z")
I found it on github of MetaMask , or is there a tool to see all address linked to same private key ? ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\ **Post date:** [June 24, 2023, 12:59pm UTC](https://community.metamask.io/t/technical-error/26082/13 "2023-06-24T12:59:28Z")
Each private key is associated with one account only. The Secret Recovery Phrase, the 12 secret words can have multiple accounts under it. ---
**Author:** ![user2337](https://avatars.discourse-cdn.com/v4/letter/u/d2c977/32.png) [@user2337](https://community.metamask.io/u/user2337)\ **Post date:** [June 24, 2023, 1:02pm UTC](https://community.metamask.io/t/technical-error/26082/14 "2023-06-24T13:02:59Z")
So is there a way to see does addresses under it? Thanks for your time ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\ **Post date:** [June 24, 2023, 1:13pm UTC](https://community.metamask.io/t/technical-error/26082/15 "2023-06-24T13:13:26Z")
There is a tool which you can find in the article above, check point2 --\>The account you are missing was a secondary…and use the tool provided there to generate accounts created under one Secret Recovery Phrase. The tool will generate up to 100 accounts created under one Secret Recovery Phrase and it will also provide you the private keys. Ideally, use on a computer that is not connected to the internet. But you still need to know your 12 secret words. > **[My Secret Recovery Phrase/private key restored the wrong account(s)](https://support.metamask.io/hc/en-us/articles/360058120992-My-Secret-Recovery-Phrase-private-key-restored-the-wrong-account-s-)** > > Note: > > An important message from the MetaMask team regarding this issue can be found here. > For basic information on your Secret Recovery Phrase in MetaMask, see our user guide here.  > > > Assuming you... ---
**Author:** ![user2337](https://avatars.discourse-cdn.com/v4/letter/u/d2c977/32.png) [@user2337](https://community.metamask.io/u/user2337)\ **Post date:** [June 24, 2023, 2:31pm UTC](https://community.metamask.io/t/technical-error/26082/16 "2023-06-24T14:31:02Z")
Thanks a lot . I just found the phrase 🥳, I actually saved it but didn’t realize. Happy weekend ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\ **Post date:** [June 24, 2023, 2:58pm UTC](https://community.metamask.io/t/technical-error/26082/17 "2023-06-24T14:58:17Z")
That’s awesome!! You are welcome, glad I was able to help a bit. Happy weekend to you too 🤩 ---
**Author:** ![Hottoast](https://avatars.discourse-cdn.com/v4/letter/h/c0e974/32.png) [@Hottoast](https://community.metamask.io/u/Hottoast)\ **Post date:** [August 10, 2023, 4:13am UTC](https://community.metamask.io/t/technical-error/26082/18 "2023-08-10T04:13:26Z")
Also having trouble with this issue. It says I have backed it up but I tried all the steps to try and recover it because I only have the app on my phone. Not sure where I would find where I backed it up at. ---
**Author:** ![Hottoast](https://avatars.discourse-cdn.com/v4/letter/h/c0e974/32.png) [@Hottoast](https://community.metamask.io/u/Hottoast)\ **Post date:** [August 10, 2023, 4:14am UTC](https://community.metamask.io/t/technical-error/26082/19 "2023-08-10T04:14:35Z")
Did you ever find out where in your phone it was stored? ---
**Author:** ![PvanPijlen](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@PvanPijlen](https://community.metamask.io/u/PvanPijlen)\ **Post date:** [December 16, 2023, 3:14pm UTC](https://community.metamask.io/t/technical-error/26082/21 "2023-12-16T15:14:40Z")
I have the same problem… View: Root TypeError: undefined is not an object (evaluating ‘t.toLowerCase’) I have no access to my SRP or private key as the app crashes. Im not able to do anything. I had some support but i am being told to reinstall the application but i have no access to my SRP. Gettin really frustrated and anxious. Its 2023, losing all your funds because there is a bug in an app seems really weird to me. Hope to find some help here [Next page](https://community.metamask.io/t/technical-error/26082.md?page=2)