# Technical error

**URL:** <https://community.metamask.io/t/technical-error/26082>\
**Category:** NFTs\
**Created:** [June 22, 2023, 6:57pm UTC](https://community.metamask.io/t/technical-error/26082 "2023-06-22T18:57:14Z")\
**Posts on this page:** 3\
**Page:** 2

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**Author:** ![Maryam](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/maryam/32/14141_2.png) [@Maryam](https://community.metamask.io/u/Maryam)\
**Post date:** [December 16, 2023, 5:52pm UTC](https://community.metamask.io/t/technical-error/26082/22 "2023-12-16T17:52:19Z")

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Hi @PvanPijlen, welcome to the MetaMask community,

> [@PvanPijlen](#):
>
> I have no access to my SRP or private key as the app crashes.

If you are using the MetaMask extension in a desktop browser, the following article can help you to recover the SRP.

> **[How to recover your Secret Recovery Phrase](https://support.metamask.io/hc/en-us/articles/360018766351-How-to-recover-your-Secret-Recovery-Phrase)**
>
> MetaMask provides you with a unique 12-word Secret Recovery Phrase on the very first launch. If you did not write it down, or you lost it, you can unlock MetaMask and reveal your Secret Recovery Ph...

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**Author:** ![PvanPijlen](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@PvanPijlen](https://community.metamask.io/u/PvanPijlen)\
**Post date:** [December 16, 2023, 6:23pm UTC](https://community.metamask.io/t/technical-error/26082/23 "2023-12-16T18:23:17Z")

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Im using IOS mobile application.  
I still can login with Password en Biometrics.  
If i try to get access to my SRP it says:  
Couldn’t unlock your account. Please try again. So i am really stuck here

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<div class="post-metadata">

**Author:** ![Maryam](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/maryam/32/14141_2.png) [@Maryam](https://community.metamask.io/u/Maryam)\
**Post date:** [December 16, 2023, 11:13pm UTC](https://community.metamask.io/t/technical-error/26082/24 "2023-12-16T23:13:28Z")

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@PvanPijlen  
It would be best to continue communications with the support team in this regard.

[Previous page](https://community.metamask.io/t/technical-error/26082.md?page=1)