# 钱包登入不了，每次登录输完密码就报错 **URL:** \ **Category:** Backup / Restore / Import\ **Created:** [April 3, 2024, 12:20pm UTC](https://community.metamask.io/t/topic/28647 "2024-04-03T12:20:01Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![shitou](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shitou](https://community.metamask.io/u/shitou)\ **Post date:** [April 3, 2024, 12:20pm UTC](https://community.metamask.io/t/topic/28647/1 "2024-04-03T12:20:01Z")
你好 不要回复我咨询你们客服，客服解决不了 我钱包登入不进，下图的报错 ![5](https://europe1.discourse-cdn.com/metamask/original/3X/c/a/ca719824f82b4f61570bbed516c58b2343cfdd08.jpeg) 知道怎么解决吗？ ---
**Author:** ![shitou](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shitou](https://community.metamask.io/u/shitou)\ **Post date:** [April 3, 2024, 12:23pm UTC](https://community.metamask.io/t/topic/28647/2 "2024-04-03T12:23:02Z")
因为私钥没保存，看看能登录吗？或者什么办法找到私钥 > **[How to recover your Secret Recovery Phrase](https://support.metamask.io/hc/en-us/articles/360018766351-How-to-recover-your-Secret-Recovery-Phrase)** > > MetaMask provides you with a unique 12-word Secret Recovery Phrase on the very first launch. If you did not write it down, or you lost it, you can unlock MetaMask and reveal your Secret Recovery Ph... 这个办法可以找到吗？但是我找不到里面的文件夹 ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [April 3, 2024, 1:51pm UTC](https://community.metamask.io/t/topic/28647/3 "2024-04-03T13:51:34Z")
![do-you-speaka-any-english-speaka](https://europe1.discourse-cdn.com/metamask/original/3X/9/1/91b7fcfab4cfb9dea6e8b07ff2fe8d06460430e4.gif) Write in English @shitou 最好用英文写 😄 您正在寻找私钥 🔑 或 12 个字? ---
**Author:** ![shitou](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shitou](https://community.metamask.io/u/shitou)\ **Post date:** [April 3, 2024, 1:55pm UTC](https://community.metamask.io/t/topic/28647/4 "2024-04-03T13:55:44Z")
可以翻译啊！要不让我登入钱包 要不怎么查找密钥？ ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [April 3, 2024, 1:56pm UTC](https://community.metamask.io/t/topic/28647/5 "2024-04-03T13:56:47Z")
In Windows 10 and 11, you should be able to find the location of the Vault by going to this folder location ( **you need to be able to see the hidden files** ) 👇 C:\Users\USER\_NAME\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\nkbihfbeogaeaoehlefnkodbefgpgknn > **[View hidden files and folders in Windows - Microsoft Support](https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5)** > > Learn how to show hidden files, folders, and drives in Windows. ---
**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/tuya/32/15138_2.png) [@tuya](https://community.metamask.io/u/tuya)\ **Post date:** [April 3, 2024, 3:06pm UTC](https://community.metamask.io/t/topic/28647/6 "2024-04-03T15:06:27Z")
Luigi给你发了文件所在的硬盘位置。 关于你的问题，不要卸载插件，要不然就登不进去了。试试下面的办法看有没有用： - 重启浏览器 - 在扩展管理页面先禁用它，然后再启用 - 如果不是最新版，升级下（扩展管理页面 - MetaMask - 详情 - 更新） ---
**Author:** ![shitou](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shitou](https://community.metamask.io/u/shitou)\ **Post date:** [April 4, 2024, 3:42am UTC](https://community.metamask.io/t/topic/28647/7 "2024-04-04T03:42:26Z")
说过了，基本的不用说，这些都知道，肯定不行 ---
**Author:** ![shitou](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shitou](https://community.metamask.io/u/shitou)\ **Post date:** [April 4, 2024, 3:46am UTC](https://community.metamask.io/t/topic/28647/8 "2024-04-04T03:46:35Z")
不是wind，是mac电脑，我看链接里有路径，但我电脑上按照路径没找到 ---
**Author:** ![shitou](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shitou](https://community.metamask.io/u/shitou)\ **Post date:** [April 4, 2024, 3:48am UTC](https://community.metamask.io/t/topic/28647/9 "2024-04-04T03:48:02Z")
这种基本的肯定不可能解决 tuya via MetaMask \<[notifications@metamask.discoursemail.com](mailto:notifications@metamask.discoursemail.com)\> 于2024年4月3日周三 23:16写道： ---
**Author:** ![shitou](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shitou](https://community.metamask.io/u/shitou)\ **Post date:** [April 4, 2024, 3:49am UTC](https://community.metamask.io/t/topic/28647/10 "2024-04-04T03:49:15Z")
有哪位 技术大牛帮我，看最上面的图片报错，怎么解决？怎么登录进去。 ---
**Author:** ![shitou](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shitou](https://community.metamask.io/u/shitou)\ **Post date:** [April 4, 2024, 5:28am UTC](https://community.metamask.io/t/topic/28647/11 "2024-04-04T05:28:57Z")
![10](https://europe1.discourse-cdn.com/metamask/original/3X/a/b/ab3f71047f6d81c9089ae1cfac33307997df14da.jpeg) ![11](https://europe1.discourse-cdn.com/metamask/original/3X/4/d/4d105e55fba27f9623417fc0decf876efcfda102.jpeg) ![12](https://europe1.discourse-cdn.com/metamask/original/3X/6/b/6bcc2dd4d25c0dd6fe9af98eb5c34c29df9f26bf.jpeg) 这个谁用过？恢复密钥，官方解决方案 选择路径的时候，中间那步没有google选项，怎么回事？不用这个工具的时候，我在电脑文件夹查找路径的时候有的 见图 ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [April 4, 2024, 6:43am UTC](https://community.metamask.io/t/topic/28647/12 "2024-04-04T06:43:49Z")
Try 👇 @shitou Write in the search field: nkbihfbeogaeaoehlefnkodbefgpgknn **How to access a hidden Library folder on macOS:** [https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-Access-Hidden-User-Library-folder-on-Mac-OS.html](https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-Access-Hidden-User-Library-folder-on-Mac-OS.html) The difference between /Library and ~/Library on a Mac > **[/Library and ~/Library on a Mac - What Is the Difference?](https://nektony.com/reviews/difference-between-library-folders-on-mac)** > > The ~/Library folder is your user library, your folder for personal user support files. The tilde (~) sign refers to the Mac home directory. The macOS itself and its system files are also located here. You have to find it 😄 I don’t use a Mac, so I’m just guessing where is problem. ---
**Author:** ![user942](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/user942/32/35451_2.png) [@user942](https://community.metamask.io/u/user942)\ **Post date:** [April 19, 2024, 8:16am UTC](https://community.metamask.io/t/topic/28647/14 "2024-04-19T08:16:06Z")
I also encountered such a problem; I searched and found the location of nkbihfbeogaeaoehlefnkodbefgpgknn; What to do next? ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [April 19, 2024, 9:35am UTC](https://community.metamask.io/t/topic/28647/15 "2024-04-19T09:35:45Z")
Hi @user942 when you found this folder 🙂 In that folder you’ll see a file called 000003.ldb or something similar– **the number doesn’t matter, you’re looking for .ldb files** For editing 📝 you can use for example the **EmEditor Free** program: [https://www.emeditor.com/](https://www.emeditor.com/) Once you’ve opened the file, search for the word “ **keyring** ”. There will be a dense block of text following it, which looks like this: ![mceclip0](https://europe1.discourse-cdn.com/metamask/original/3X/0/a/0aee1cbe095cfa1ae6f2c2d635cf96f531d16315.png) Read the part 👇 **Manual extraction method** > **[How to recover your Secret Recovery Phrase](https://support.metamask.io/hc/en-us/articles/360018766351-How-to-recover-your-Secret-Recovery-Phrase)** > > MetaMask provides you with a unique 12-word Secret Recovery Phrase on the very first launch. If you did not write it down, or you lost it, you can unlock MetaMask and reveal your Secret Recovery Ph... ---
**Author:** ![user942](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/user942/32/35451_2.png) [@user942](https://community.metamask.io/u/user942)\ **Post date:** [April 21, 2024, 2:36am UTC](https://community.metamask.io/t/topic/28647/16 "2024-04-21T02:36:27Z")
Dear, I have download the EmEditor, but when I open the file, there is a parsing prompt. How should I choose? Ihave tried all options, but it still shows garbled text. Please advis, thank you! ![微信图片_20240421103244](https://europe1.discourse-cdn.com/metamask/original/3X/a/c/ac588e5d8e4f83ae659d72a84df374745b6d6441.png) ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [April 21, 2024, 7:17am UTC](https://community.metamask.io/t/topic/28647/17 "2024-04-21T07:17:45Z")
![ac588e5d8e4f83ae659d72a84df374745b6d6441](https://europe1.discourse-cdn.com/metamask/original/3X/d/7/d75c8f9f36520b1996ab67ab4033ef4d12e60a2f.png) Hi @user942 I use this 👆 do you have other files there besides 000005.ldb? If you want, write to me on my telegram nick 👇 you can find it in my profile [https://community.metamask.io/u/Luigi/summary](https://community.metamask.io/u/Luigi) we’ll talk better there 🙂 ---
**Author:** ![user942](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/user942/32/35451_2.png) [@user942](https://community.metamask.io/u/user942)\ **Post date:** [April 22, 2024, 2:28pm UTC](https://community.metamask.io/t/topic/28647/18 "2024-04-22T14:28:02Z")
Hi Luigi, Yes. I have other files. Below is the files list. But after open, still same shows garbled text. I have say hello with your telegram, hope your feedback. Thank you. ![微信截图_20240421225843](https://europe1.discourse-cdn.com/metamask/original/3X/b/d/bd3dcf3372911c686458b511acc65d9511374489.jpeg) ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [April 23, 2024, 7:12am UTC](https://community.metamask.io/t/topic/28647/19 "2024-04-23T07:12:32Z")
@user942 I have no message there 😄 try again. Oh that’s not good 🙈 ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)\ **Post date:** [May 3, 2024, 12:20pm UTC](https://community.metamask.io/t/topic/28647/20 "2024-05-03T12:20:55Z")
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