# Пропали деньги, что делать?

**URL:** <https://community.metamask.io/t/topic/29603>\
**Category:** Sending and Receiving Tokens\
**Created:** [October 6, 2024, 10:45am UTC](https://community.metamask.io/t/topic/29603 "2024-10-06T10:45:00Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Denis\_Ignatov](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@Denis\_Ignatov](https://community.metamask.io/u/Denis_Ignatov)\
**Post date:** [October 6, 2024, 10:45am UTC](https://community.metamask.io/t/topic/29603/1 "2024-10-06T10:45:00Z")

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Пополнил кошелёк на метамаск и деньги провалились в пул необработанных транзакций, что делать, деньги как бы есть но как бы нет и сумма не маленькая

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**Author:** ![PurpleRatatui](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/purpleratatui/32/35198_2.png) [@PurpleRatatui](https://community.metamask.io/u/PurpleRatatui)\
**Post date:** [October 6, 2024, 9:00pm UTC](https://community.metamask.io/t/topic/29603/5 "2024-10-06T21:00:47Z")

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Hi @Denis_Ignatov , can you please open a ticket with our technical team. Here the step by step:

1. Go to [https://support.metamask.io/](https://support.metamask.io/)
2. Drill down to the session “How can we help?” and click on “Contact Support” on “Start a Conversation” box.  
 ![image](https://europe1.discourse-cdn.com/metamask/original/3X/e/8/e8858b7d9b76198554aef5905dcc60f05d8ed681.png)
3. Answer the initial questions from the bot and you should be connected to an agent.

Thank you.

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**Author:** ![Denis\_Ignatov](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@Denis\_Ignatov](https://community.metamask.io/u/Denis_Ignatov)\
**Post date:** [October 7, 2024, 7:57am UTC](https://community.metamask.io/t/topic/29603/7 "2024-10-07T07:57:25Z")

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Я уже обратился в поддержку, но моя проблема не решилась

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**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\
**Post date:** [October 7, 2024, 8:23am UTC](https://community.metamask.io/t/topic/29603/8 "2024-10-07T08:23:07Z")

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Я понимаю. У вас есть открытый билет для нашей технической команды?

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**Author:** ![Denis\_Ignatov](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@Denis\_Ignatov](https://community.metamask.io/u/Denis_Ignatov)\
**Post date:** [October 7, 2024, 11:03am UTC](https://community.metamask.io/t/topic/29603/9 "2024-10-07T11:03:12Z")

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Да, я уже общался со специалистом

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**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.io/u/Urban.Moods)\
**Post date:** [October 7, 2024, 11:05am UTC](https://community.metamask.io/t/topic/29603/10 "2024-10-07T11:05:12Z")

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Хорошо, пожалуйста, позвольте вашим командам разобраться в проблеме и прийти с ответом. Спасибо ей.

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**Author:** ![Denis\_Ignatov](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@Denis\_Ignatov](https://community.metamask.io/u/Denis_Ignatov)\
**Post date:** [October 7, 2024, 12:28pm UTC](https://community.metamask.io/t/topic/29603/11 "2024-10-07T12:28:12Z")

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Ну давайте попробуем разобраться, может что-то получится, вот мой кошелёк  
0xF25472B03403101b76aC20D317f0ec66a9867D1D

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.io/u/nakedwinnie)\
**Post date:** [October 7, 2024, 7:56pm UTC](https://community.metamask.io/t/topic/29603/12 "2024-10-07T19:56:36Z")

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Пожалуйста, продолжайте общаться со службой поддержки с помощью открытого вами тикета, это лучший способ решить вашу проблему в дальнейшем

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)\
**Post date:** [November 5, 2024, 10:45am UTC](https://community.metamask.io/t/topic/29603/13 "2024-11-05T10:45:21Z")

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