# Unable to add new account **URL:** \ **Category:** Backup / Restore / Import\ **Created:** [March 2, 2024, 7:56pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314 "2024-03-02T19:56:33Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![MadDogDean](https://avatars.discourse-cdn.com/v4/letter/m/7feea3/32.png) [@MadDogDean](https://community.metamask.io/u/MadDogDean)\ **Post date:** [March 2, 2024, 7:56pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314/1 "2024-03-02T19:56:33Z")
Recently, I tried to add a new burner account to my MetaMask. I tried both on Brave and Firefox (on Win 11) and all seems ok, but when I hit the “Add new account” button, give the new account a name and click Create, nothing happens. I see a momentary busy icon on the browser page (behind the “Add account” dialog box), but that’s it. No new account created. Is there an issue on FF or Brave? (I refuse to use Chrome or Edge…) Cheers ![Metamask](https://europe1.discourse-cdn.com/metamask/original/3X/0/9/0982472d2e739708968947809bed00cebb51b73c.jpeg) ---
**Author:** ![Maryam](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/maryam/32/14141_2.png) [@Maryam](https://community.metamask.io/u/Maryam)\ **Post date:** [March 2, 2024, 8:07pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314/2 "2024-03-02T20:07:22Z")
Hi @MadDogDean, Welcome to the MetaMask community, > [@MadDogDean](#): > > Is there an issue on FF or Brave? (I refuse to use Chrome or Edge…) I have just created a new account in my MetaMask wallet on Brave and there was no issue. What versions of Browsers and MetaMask are you using? Make sure that both the Browsers and the MetaMask are the latest versions and try it again. ---
**Author:** ![MadDogDean](https://avatars.discourse-cdn.com/v4/letter/m/7feea3/32.png) [@MadDogDean](https://community.metamask.io/u/MadDogDean)\ **Post date:** [March 2, 2024, 8:40pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314/3 "2024-03-02T20:40:57Z")
Hi @Maryam, Thanks for your input. Both the Brave browser and MM extension are up to date. I actually just elevated to the support team. Thanks for your attention. Cheers ---
**Author:** ![newbete4300](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@newbete4300](https://community.metamask.io/u/newbete4300)\ **Post date:** [March 9, 2024, 3:04pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314/4 "2024-03-09T15:04:06Z")
Hi! Exactly what you described is happening to me. Did you get it figured out? ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.io/u/2Cu4)\ **Post date:** [March 9, 2024, 3:19pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314/6 "2024-03-09T15:19:18Z")
Please reach out to MetaMask Support. - Visit : [https://support.metamask.io/](https://support.metamask.io/) - Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: [![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) - This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![MadDogDean](https://avatars.discourse-cdn.com/v4/letter/m/7feea3/32.png) [@MadDogDean](https://community.metamask.io/u/MadDogDean)\ **Post date:** [March 9, 2024, 5:44pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314/7 "2024-03-09T17:44:52Z")
Lots of trial and error… Write down or save ALL private keys - including the private key for the original wallet (the old one you setup with a seed phrase) **DO NOT _EVER EVER_ SHARE THIS WITH ANY SCAMMERS!!!** Uninstall the browser extension Reinstall the browser extension Create a brand new ETH network wallet and get your new seed phrase (save this one…) Import existing accounts (including your original account) All should work now. This solves the _unable to create a new wallet_ problem, as well as the duplicate account I was seeing. ---
**Author:** ![newbete4300](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@newbete4300](https://community.metamask.io/u/newbete4300)\ **Post date:** [March 9, 2024, 6:58pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314/8 "2024-03-09T18:58:41Z")
Awesome. Thank you!!! ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/1X/5a52b237b0f337b5837d56bd5cd7b21defb20221.svg) [@system](https://community.metamask.io/u/system)\ **Post date:** [April 1, 2024, 7:56pm UTC](https://community.metamask.io/t/unable-to-add-new-account/28314/9 "2024-04-01T19:56:44Z")
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