# View: Root TypeError: Cannot read property 'toLowerCase' of undefined
**URL:** https://community.metamask.io/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558
**Category:** NFTs
**Created:** [March 25, 2024, 8:53pm UTC](https://community.metamask.io/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558 "2024-03-25T20:53:25Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Primetime](https://community.metamask.io/u/Primetime)
#### Post date: [March 25, 2024, 8:53pm UTC](https://community.metamask.io/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558/1 "2024-03-25T20:53:25Z")
Got this error when logging in my MetaMask
How do I fix this?
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### Author:  [@2Cu4](https://community.metamask.io/u/2Cu4)
#### Post date: [March 25, 2024, 8:56pm UTC](https://community.metamask.io/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558/2 "2024-03-25T20:56:08Z")
Please reach out to MetaMask Support.
- Visit : [https://support.metamask.io/](https://support.metamask.io/)
- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:
[ ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)
- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.
Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.
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### Author:  [@Firefox24](https://community.metamask.io/u/Firefox24)
#### Post date: [March 30, 2024, 7:32am UTC](https://community.metamask.io/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558/3 "2024-03-30T07:32:06Z")
Hello 2Cu4,
I face the problem not getting the link to the bot. Symbol is available on website but without link, see picture.
Is there a nother opportunity getting a ticket started?
Thanks for your support!
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### Author:  [@tuya](https://community.metamask.io/u/tuya)
#### Post date: [March 30, 2024, 8:11am UTC](https://community.metamask.io/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558/4 "2024-03-30T08:11:30Z")
hi @Firefox24 . Refresh the page to see if it works.
If not, you can change to another browser.
Or check out the suggestions here.
> **[I can't access the 'Start a Conversation' button on the Support page](https://support.metamask.io/hc/en-us/articles/5973459712283-I-can-t-access-the-Start-a-Conversation-button-on-the-Support-page)**
>
> The 'Start a Conversation' button on our Support page allows you to access a live chat, and get through to an agent if our bot doesn't resolve your issue first. It looks like this on desktop browse...
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### Author:  [@Exxon](https://community.metamask.io/u/Exxon)
#### Post date: [March 31, 2024, 1:29pm UTC](https://community.metamask.io/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558/5 "2024-03-31T13:29:10Z")
Please fix my problem
View: Root
TypeError: Cannot read property ‘toLowerCase’ of undefined
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### Author:  [@nakedwinnie](https://community.metamask.io/u/nakedwinnie)
#### Post date: [April 1, 2024, 2:42pm UTC](https://community.metamask.io/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558/6 "2024-04-01T14:42:56Z")
@Exxon please see the posts above to contact the support team
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### Author:  [@system](https://community.metamask.io/u/system)
#### Post date: [April 24, 2024, 8:53pm UTC](https://community.metamask.io/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558/7 "2024-04-24T20:53:43Z")
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