# Withdraw issue please help me **URL:** \ **Category:** NFTs\ **Created:** [April 21, 2024, 6:37pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813 "2024-04-21T18:37:38Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![user957](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/user957/32/29518_2.png) [@user957](https://community.metamask.io/u/user957)\ **Post date:** [April 21, 2024, 6:37pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/1 "2024-04-21T18:37:38Z")
Please could you help me as I made a withdraw from erc base to erc20 please help As I am yet to receive it ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [April 21, 2024, 6:44pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/2 "2024-04-21T18:44:52Z")
Important is where did you send it? To a **crypto exchange** or **another crypto wallet**? ---
**Author:** ![user957](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/user957/32/29518_2.png) [@user957](https://community.metamask.io/u/user957)\ **Post date:** [April 21, 2024, 7:34pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/3 "2024-04-21T19:34:31Z")
Crypto exchanger Please help me if you can ---
**Author:** ![user957](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/user957/32/29518_2.png) [@user957](https://community.metamask.io/u/user957)\ **Post date:** [April 21, 2024, 7:46pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/4 "2024-04-21T19:46:51Z")
It’s a crypto exchanger please help me out if possible please try ---
**Author:** ![Maryam](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/maryam/32/14141_2.png) [@Maryam](https://community.metamask.io/u/Maryam)\ **Post date:** [April 21, 2024, 8:16pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/5 "2024-04-21T20:16:48Z")
Hi @user957, Always, before sending any token to an exchange, you need to make sure that the exchange supports both the token and the network. Otherwise, you may lose your funds. You need to contact the support team of the exchange to which you have sent your tokens. Make sure that the support is legit and **NEVER** share your wallet secret recovery phrase and private keys with anyone and **NEVER** enter them on any site. ---
**Author:** ![user957](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/user957/32/29518_2.png) [@user957](https://community.metamask.io/u/user957)\ **Post date:** [April 22, 2024, 6:50am UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/6 "2024-04-22T06:50:41Z")
Ok please if I have talk to them what is next because I don’t know what to do next ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.io/u/nakedwinnie)\ **Post date:** [April 22, 2024, 2:51pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/7 "2024-04-22T14:51:07Z")
Yes contact the exchange ---
**Author:** ![Jmariscal](https://avatars.discourse-cdn.com/v4/letter/j/91b2a8/32.png) [@Jmariscal](https://community.metamask.io/u/Jmariscal)\ **Post date:** [April 24, 2024, 1:53am UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/8 "2024-04-24T01:53:50Z")
I am new to this site . I originally sent funds in bitcoin form to his wallet he received. After receiving he tried to sent back to me but we could not use original methods I used to send . I then seen that we created a method for him to send the funds to my acct on here . I gave them but 1 I only see them when I click on the acct 1. And they are there . I dint see no means for me to transfer or convert and I am confused as to how I can transfer them back to sender if I can’t convert ? Please help me I’m scared to loose my funds . ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [April 24, 2024, 1:34pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/9 "2024-04-24T13:34:29Z")
🙄 I’m afraid that someone tricked you @Jmariscal better to contact MetaMask support: [https://support.metamask.io/](https://support.metamask.io/) ---
**Author:** ![Alwin](https://avatars.discourse-cdn.com/v4/letter/a/e0b2c6/32.png) [@Alwin](https://community.metamask.io/u/Alwin)\ **Post date:** [May 3, 2024, 5:14pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/10 "2024-05-03T17:14:18Z")
i thought there is no MetaMask support thats why i reached out to the community ! ---
**Author:** ![Alwin](https://avatars.discourse-cdn.com/v4/letter/a/e0b2c6/32.png) [@Alwin](https://community.metamask.io/u/Alwin)\ **Post date:** [May 3, 2024, 5:19pm UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/11 "2024-05-03T17:19:47Z")
Hi, I have created with my ledger a adress which follows that format: m/44’/-‘/0’/0/1 using Keplr now i got an Airdrop wich only supports MetaMask right now ! so by adding a new adress to MetaMask, means i new to manualy set the Derivation / HD path to acsess that adress which isnt implemented by MetaMask yet what means I AM NOT ABLE TO ACSESS MY FUNDS BECAUSE OF MetaMask ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.io/luigi/32/454_2.png) [@Luigi](https://community.metamask.io/u/Luigi)\ **Post date:** [May 20, 2024, 8:25am UTC](https://community.metamask.io/t/withdraw-issue-please-help-me/28813/14 "2024-05-20T08:25:16Z")