Through the ads incident, I strongly recommend adding a secondary password before the wallet views the phrase and private key, even if the hacker stole my wallet password, but it can not steal the user’s phrase or private key through the same password.
If you haven’t already, please reach out to MetaMask Support.
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Visit : https://support.metamask.io/
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Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:
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This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.
Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation