Can resetting the wallet solve the problem that the money is not received？

Support Sending and Receiving Tokens
1

I have succeeded in the transaction from HuoBiPRO to metamask, but the metamask wallet has not arrived。Can resetting the wallet solve the problem that the money is not received？

3

Nearly 20 hours ，It was traded last night。

4

over 24 hours ，the metamask wallet still not arrived