Metamask to ronin - not receive in ronin account

Please help, we tried to use the Deposit → bridge deposit 1.) Input Ronin: Prefix… It automatically detects my metamask account.

After inputting value and proceed sending ETH to ronin. The money was not transferred to RONIN.

Below is my transaction hash to check in etherscan/: 0xc9a1a720350a5fadf1bcad3d3abf9431d0e9242335369beb03290c357a4e220d

PLEASE HELP US OUT! we are new here from Manila, Philippines!

I have the same problem