Payout from Ehtermine not arrived in Metamask

Does anyone has experience of payouts from Ehtermine to Metamask? 2 days later istill not arrived. I did all as in this tutorial video above, but payout left from Ethermine, but still 0,00 balance in Metamask. Do I have to do something?
I can see that payout left Ethermine and I can see it also in Etherchain 0,04893ETH.
Help please

Welcome to the MetaMask Community @Neemo!! :fox_face: :rocket:

For your privacy and security, I’ve created a support ticket for you so we can assist you further. Please reply to the automated email with your public MetaMask address that you expect to receive the tokens in and the txid.

Hi bharmon.

The same thing is happening to me with an Ethermine payment today.

The transfer is “successful” to my public address but it is not credited to the wallet.

Thanks

Hello bharmon,

Same for me, first payment today and not received!

I am french excuse my english.

Thank you

I have the same problem. Has it been solved?
If yes, how?

Best regards

I sent you a request

did your problem has been solved please help me