Transaction from BSC hasn't been received


I’ve sent FTM tokens to my Metamask Wallet using the Brave extension and these don’t appear yet in my Metamask Wallet.

I followed all the necessary steps to make sure that the tokens are received (connect Metamask to BSC, add the token to be received, etc)

The transaction shows as completed on my Binance Account.

I sent you an email but haven’t been replied.

Would you be able to resolve this issue for me please?