Cannot swap from wallet 1 to wallet 2

For some reason, I am now unable to swap any token to wallet 2. I have also had an issue with Wallet 2 receiving a purchase as a decimal amount (62.48) instead of what was purchased (6,248). I have screenshots of the transactions to prove purchase.

Troubleshooting performed:

  • tried to reset the wallet; unsuccessful
  • deleted Metamask from Chrome and uploaded again; no fix

Is there a way to debug one wallet?