Cant find my token in the binance smartchain

hello i’m looking for help, i deposited shiba inu in my metamask wallet but i can’t find them anywhere, i’m sure i did the steps i had to do, like loading the main binance smart chain network, and then adding the wallet the token of shiba, but the amount still appears at 0 I can’t find anything, from binance they tell me that it has already left binace, and that it entered the network, and it was transferred to my wallet, and it is not in any, in fact I think I could having sent it to my eth wallet but it is not there either, it helps I do not know where else to turn, from the metamask support part they still do not respond to me and it has been more than 5 hours, thank you very much

Hello. Can you share the txid to check ?