Did not receive tokens

Rui_Mor · May 31, 2022, 4:22pm

Hi all, I have a big problem and I need help please.

I transferred 4h ago a large amount of token Bloktopia form Kucoin to Metamask and during the process I selected BSC network. I see that the transaction is completed and succeeded but I didn’t receive the tokens. After analysing I discover that this Token is under Polygon network. Can you give me instructions how I can manage this?
Thanks for your help.

Franciszka · May 31, 2022, 4:35pm

Hi @Rui_Mor add Polygon to MetaMask:

https://academy.binance.com/en/articles/how-to-add-polygon-to-metamask

Click Import Tokens add Bloktopia contract address:
0x229b1b6c23ff8953d663c4cbb519717e323a0a84

Rui_Mor · May 31, 2022, 4:46pm

Hi @Franciszka I had already added Polygon to Metamask and Bloktopia Token.
I don’t have any assets in BSC and in Polygon. My balance is zero.
I think the problem is that I withdraw from Kucoin selecting BSC network but this token in under polygon. Do you think I lost it all?

Thanks

Franciszka · May 31, 2022, 4:48pm

I don’t know. Do you have any transaction hash?

Rui_Mor · May 31, 2022, 4:58pm

Here you have
0x3f9ad00117237dc8dcb896aa66c257df7e31daac1d2e7c1bd89be640fbd34be9

Franciszka · May 31, 2022, 5:04pm

It really is a transaction on bsc switch to bsc network
and click Import Tokens add Bloktopia contract address:
0xA0d96fD642156FC7E964949642257b3572f10cD6

Rui_Mor · May 31, 2022, 5:10pm

I feel really stupid now is OK and I can see the Token in BSC (I was using Polygon address)
Thanks a lot for your patience!

Franciszka · May 31, 2022, 5:13pm

We learn from our mistakes have good day.