PVU on pancakeswap

Hi everyone, I did swap BNB/PVU on PancakeSwap. The BNB was discount from my wallet, and the PVU arrived a couple of minutes as usual. Everything was ok. A few hours later, I was checking my wallet, and the PVU was gone. First, I thought someone broke in, but checking the transactions, there’s not any transfer of the PVU. Also, the few BNB I had were still there. I tried all: clean cookies, cache, browser history, check the transaction, the contract, my account number in the operations, reinstall Metamask extension, reinstall browser, contact support. Yet the last operation on my Metamask is the transfer from PancakeSwap, but the PVUs are gone.

What I did wrong?