I send usdc over bsc network to bitvavo and I had to send it over the erc-20 network. at bitvavo they can not help me. so i hope to get a answer how someone can help me restore this transaction ?
If the other platform does not return your funds, it will not be able to recover them. Once the funds are successfully sent from metamask, it means that the funds have been transferred. Therefore, we need to carefully check whether the chain and address are correct before transfer.
oke I was afrait of that. thx for the answer.
Hey @cobus ,
Confirming you contacted their support team through the method described on their main webiste? https://support.bitvavo.com/hc/en-us/articles/4405239686929-How-do-I-contact-the-support-team-
Remember, nobody from ANY support should ask for your secret recovery phrase and you should not ever have to verify it on a website or pop-up window.