Hi Kiki!
I think the best action to take is to reach out to MetaMask Support so they can have a closer look with you.
Steps for live support from MetaMask:
- visit https://support.metamask.io/
- Select the “Contact Support” button under Start a Conversation bubble (like in screenshot). Chat with support may take several seconds to load. If it does not load, please try another browser. You do not need to open a ticket on the same browser as MetaMask, so you can try multiple browsers easily.
- A bot will initially try to help you, but you will get connected to live support if bot cannot assist.
For your safety, never share your Secret Recovery Phrase, email address, contact information, or any information that relates to your personal identity. We will never DM you to initiate support