Hi there,
Sorry to hear you’re having trouble viewing your account balance.
Are you using the web browser extension or mobile app? Try locking your wallet or closing out of the app and logging back in. Also, try clearing your cache.
If this does not resolve the issue, first, securely save and store your secret seed phrase and any private keys you have imported to your MetaMask wallet, then please try resetting your account by going to Settings → Reset Account. When you try this, will need to add any RPC networks or custom tokens you had previously added to your MetaMask wallet.
If these options do not work, first, securely save and store your secret seed phrase and any private keys you have imported to your MetaMask wallet. Next, uninstall and reinstall MetaMask. You will be prompted to restore your MetaMask wallet. When you try this, will need to add any RPC networks or custom tokens you had previously added to your MetaMask wallet.
If your balance still does not appear correctly, please submit a support ticket and we’ll be glad to investigate with you further.