Failed transaction, but seems ETH is on account

Support Sending and Receiving Tokens
1

Hi, I’m new to Metamask, but succesfully transfered BNB to the wallet. Also tried to buy ETH with my Binance creditcard, but getting an error every time I try. But when I connect to the browser extension it says there is ETH on the account, just like the transaction went trough. When I look at the transaction tab no transaction is made. Also no transaction on the Ether scan: Address 0x5669265dd408b4335770dcb83f66ecf6d7cb22c8 | Etherscan

What is going on or what can I do?

2

Also, I downloaded the mobile app and trying to synch to the extension, but getting a time out ever time.

At the moment no money should be in the wallet. Should I delete it and make a new one?

3

Welcome to the MetaMask Community @feem!! :fox_face: :rocket:

Apologies for the trouble with your transaction. For your privacy & security, I’ve created a support ticket for you so we can assist you further. Please reply to the automated email with a screenshot of your wallet where you’re seeing the incorrect balance as well as your public address.

Thank you!

4

Hello, I have transferred etherium from coinbase to metamask and it appears in the eterscan but my metamask balance is not reflected, please help me, thank you.