Approval of a mint not loading

hello, i have connected my wallet to a website and need to approve my mint. however metamask does not load fully and remains in the orange loading image infinitely or at least for days on end. any help to figure out why it does not load and how to make it go to the transaction stage would be appreciated

Hello, welcome to the metamask community. First of all, please ensure that the website you connect to is legal. In addition, you can try to reset your metamask wallet. Tip: please back up your private key before resetting :innocent:

Hi Tom,

Have you tried clearing cache and restarting computer?