Metamask not working, stuck loading

Support
1

Hi,

recently my MetaMask accounts don’t start anymore on my windows laptop. If i click on the extension MetaMask pops open and is stuck loading, see image below. Ive tried closing the browser and reopening it again but nothing helps. I end up removing MetaMask and reinstalling it. that works but now i have the same issue again on another browser.

Metamask loading
Metamask loading345×590 9.98 KB

2

hi @user508 ,welcome to MetaMask community.

Try the following to see if it works:

  • Restart browser
  • If it’s not the latest version, upgrade it
  • Disable and then enable in the extension management interface
  • If your browser has a lot of extensions installed, you can disable some of the less commonly used ones.
3

I have tried everything you just said but it still stuck on the loading page

4

hi. Please contact the support team for help.

Start a Conversation
Start a Conversation1017×328 22.7 KB

  • This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

5

reached out to support and the problem was fixed by updating the extension
thank you for your help