Metamask not working, stuck loading

[user508]

Hi,

recently my MetaMask accounts don’t start anymore on my windows laptop. If i click on the extension MetaMask pops open and is stuck loading, see image below. Ive tried closing the browser and reopening it again but nothing helps. I end up removing MetaMask and reinstalling it. that works but now i have the same issue again on another browser.

[tuya]

hi @user508 ,welcome to MetaMask community.

Try the following to see if it works:

• Restart browser
• If it’s not the latest version, upgrade it
• Disable and then enable in the extension management interface
• If your browser has a lot of extensions installed, you can disable some of the less commonly used ones.

[user508]

I have tried everything you just said but it still stuck on the loading page

[tuya]

hi. Please contact the support team for help.

• Visit : https://support.metamask.io/
• Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

• This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

[user508]

@tuya

Try the following to see if it works:

• Restart browser
• If it’s not the latest version, upgrade it
• Disable and then enable in the extension management interface
• If your browser has a lot of extensions installed, you can disable some of the less commonly used ones.

reached out to support and the problem was fixed by updating the extension
thank you for your help