Hello! I have made a bitcoin transfer order on MetaMask to vi safebal but did not receive it. Please help me get that money back.
Hi @Phattai13 you mean this wallet https://safepal.com/en/ ?
What network did you use to send bitcoin?
We need more information 
5 Likes
i use bitcoin network on MetaMask and transfer to bitcoin network on sapepal. but the execution order is stuck because metamaks no longer provide BITCOIN network
Hmm 
I have a dilemma about this. So you send a transaction from https://safepal.com/ to a MetaMask wallet?
If that’s the case, try contacting safepal support:
2 Likes
I am using bitcoin network on MetaMask transfer to safepal but it is blocked. How can I get it back?
@Phattai13 What do you mean by blocked? Do you have any transaction hash?
1 Like
Can you guide me how to notify suppor MetaMask to handle this problem?
0x4ee8264fc94acc3b7ba5c7ad7771af1789896621a45733df8f3a0ed51de2c4f8
Hi, that transactions looks like it happened on the core testnet network. 0.07 tCORE was sent not bitcoin. Please submit a ticket to our support team about this at https://support.metamask.io/ and click Start a Conversation. A live chat box window will then automatically appear on your screen where you may contact the support team. MetaMask support WILL NEVER ask you to verify your Secret Recovery Phrase.
4 Likes
You beat me to it @Coffee7643 
I’m cooking lunch.
@Phattai13 this coin has no value on the CORE testnet 
it is free for everyone
https://scan.test.btcs.network/tx/0x4ee8264fc94acc3b7ba5c7ad7771af1789896621a45733df8f3a0ed51de2c4f8
5 Likes