BNB to Metamask transfer via ETH20 not received

Hi everyone! I have made my first transfer from BNB to Metamask using ETH network but I have not received the transfer yet.

I have searched for the transaction on BscScan with the address and TxID and it doesn’t come up.
BNB customer service says the transaction was successfully done and they can’t do anything about it.


Has anyone had the same situation? It has been already 2 hours from completed transaction.

your help will be much appreciated!

Status: Completed
Date: 2021-07-09 20:14
Coin: SHIB
Network: ETH
Address: 0x5DeA8C578b7F242D2A02f9dB4BC14E7abE709bc1
TxID: 0x51ffb92bb24face6305057aa9b538cbf696f24f928ad053b7d81a2638b101369

Hello @Alexg BNB customer service :grinning_face_with_smiling_eyes: you mean Binance

You must added SHIB token… click Add Token - Custom Token
SHIB Contract Address 0x95ad61b0a150d79219dcf64e1e6cc01f0b64c4ce