Bridge Funds From ETH Mainnet To Arbitrum Not Received After Several Hours

[ewagmig]

I wanted to transfer funds of ETH from mainnet to Arbitrum yesterday and proceeded it on the MetaMask Portfolio page for Bridge Service.
The transaction was shown executed successfully on the etherscan with tx hash:

Ethereum Transaction Hash (Txhash) Details | Etherscan

However, I’ve received the amount of ETH in Arbitrum yet. Could you please to help which step is stuck during the bridge interoperability?
Thanks in advance.

BR//Matt

[tuya]

hi @ewagmig , You did receive 0.002 eth on arb network

Arbitrum Transaction Hash (Txhash) Details | Arbiscan

[ewagmig]

Hi @tuya It was another transaction I proceeded via the Arbitrum Bridge, the corresponding transaction in etherscan was:

Ethereum Transaction Hash (Txhash) Details | Etherscan

This transaction with amount of 0.002 ETH was successfully received in Arbitrum. However, the one under claimed with amount of 0.003 ETH was still stuck in anywhere.

[tuya]

hi. You are right. I didn’t see it clearly, sorry.
It looks like the transaction is stuck, please contact the support team as below.

Please go to https://support.metamask.io , and click the blue ‘Start a Conversation’ button. The bot will ask a few questions to help get you routed to the correct tech team in support.

[ewagmig]

Thanks @tuya I will do via the conversation page.