Brigde/SWAP FTM-ERC20 to FTM-FTM on https://multichain.xyz/swap Lost my FTM?

Hello , i have make Bridge/SWAP on multichain xyz swap for FTM-ERC20 to FTM-FTM. 1h30 later i dont receive my FTM on FTM blockchain and my FTM-ERC20 are gone… I dont know wath’s happen and where is my FTMs

The first transaction deposit was succesfull : Ethereum Transaction Hash (Txhash) Details | Etherscan

But 1h30 later, the transfer transaction is still in progress.

No support, no telegram or discord for Multichain only twitter but i’m ban from twitter…

Where are my funds going? From what I see on my deposit transaction. my funds are left on 0x5cbe98480a790554403694b98bff71a525907f5d. Did I just lose my FTMs? I would like to understand why …