Can't connect ledger to metamask

Hi,
I’m trying connect ledger nano s to metamask however ledger can’t see my chrome main metamask account.
everything is up to date also cache is cleared and still unable to do it.

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hello,

were you able to resolve this? If yes please share how?

regards,
st

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Im trying to connect my ledger which was previously connected, when i connect it up its box is ticked and greyed out so what does that mean? and theres heaps of accounts showing that i have no idea what they are, what if i click forget this device what does that do? i dont wana click it just in case i lose something and no support from metamask

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